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“Average hotel, central but noisy location” 3 of 5 stars
Review of Novotel Cairo El Borg

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Novotel Cairo El Borg
4.0 of 5 Hotel   |   3 Saraya El Gezira street Zamalek, Cairo 11111, Egypt   |  
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Hotel amenities
Ranked #37 of 131 Hotels in Cairo
London, United Kingdom
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
“Average hotel, central but noisy location”
3 of 5 stars Reviewed September 11, 2013

Spent a couple of nights in this hotel and it was a very average experience. Rooms are your consistent Novotel standard, dinner is good and wifi is overpriced. Check in and check out could have been quicker. The price was reasonable but it's not somewhere I'd like to stay longer than 2 nights

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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320 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Tustin, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 10, 2013

Stayed at this location during 3 nights. The location is super, near the metro station and within walking distance to restaurants and the famous Tahir Square. It has a relaxing top roof spa/café with views of the city on a clear day the Giza pyramids can be viewed. The staff is friendly the rooms are minimalist spacious with hardwood floors.

Room Tip: Upper rooms for the best city views I preferred river views toward the Cairo Museum and Tahir Square...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 31, 2013

The hotel met my expectations, it was good value for money. The hotel is located in a good location and near downtown area, it is very near to Tahrir square but it was safe and not dangerous. Everyone at hotel was nice and friendly, and quite helpful as well. Rooms are really clean and beds are comfortable. I think it is okay to stay here if you don't mind minimum hotel facility and services. The room service food was quite delicious, it was above average. Would not mind staying here again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Valuable Guest

Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed August 10, 2013

the rooms are clean and nice, but the staff there are not experienced. first time to call the reception without an answer!!
at the breakfast time, we went to the restaurant, it was completely empty!! the food was there except for the bakery things but no body to server. they told us that the bakery is made fresh and we spent more than 30 min waiting and they brought us some bad bread to eat.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 3, 2013

I enjoyed the wonderful sunset time on the hotel roof. With a very nice food quality and friendly staff with a speedy service despite the crowded place at sunset time in Ramdan(Iftar) .The weather in august was surprisingly refreshing to the extent that we didn't want to leave.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Sir

Thank you for taking the time to share your feedback following your Iftar at Novotel Cairo El Borg We very much appreciate your positive comments regarding your visit at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dar es Salaam, Tanzania
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 7, 2013

This hotel met expectations as a typical Novotel property. Service all around was friendly and efficient. Included breakfast was very good, with large selection of food. Location is great - central to attractions without being too close to Tahrir Square, where demonstrations take place.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 14, 2014
Dear Madame

Thank you for taking the time to share your feedback following your recent stay at Novotel Cairo El Borg We very much appreciate your positive comments regarding your stay at the Novotel Cairo El Borg.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.
Positive feedback from satisfied clients is our greatest reward - thank you.

We look forward to welcoming you again at Novotel.

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zanzibar, Tanzania
Top Contributor
67 reviews 67 reviews
47 hotel reviews
Reviews in 42 cities Reviews in 42 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed July 5, 2013

I've been here before and was just here in June and its gone downhill.
I would stay here again- as long as the price remained below $60.
It's simply not worth more than that.

I have to be honest- its fine. There is nothing wrong with it, but its just got so much potential to be so excellent- and its not. It could be the new Cairo Hilton with its rooftop cafe bar and its nice pool garden. But its average.

The rooms are clean, and well appointed. Some others moaned about the noise I heard nothing. The cleaning crew are brilliant.

The receptionists were busy stressed and did their job reasonably. But I became rather irate at simple questions not being answered. This is unusual in a nation as friendly as Egypt.

The breakfast waiters showered attention on my wife when I was not around- and when I turned up I had to bark at them to get coffee. Unlike some people, I don't mind them being friendly to a pretty girl as long as they get my coffee too. Small point- I know, but Egypt is a nation of excellent service, customer service and friendlyness. (in spite of a few other shortcomings- That's why I like the place.). This place was not up to Egypts high standards.

The internet was HORRENDOUSLY expensive. So I used my vodaphone dongle. I suggest all travellers get dongles in every country they go to.

The hotel is also dry- as in no booze. You can take it to your room (if that's what you feel like doing) but you cannot have a beer on the roof terrace or by the pool. You used to be able to do so in the past, but they have gone dry. I did not drink at all in Cairo for health reasons.

BUT- In my opinion, this is absolutely incompatible with its Accor Status. The IBIS hotel in Dubai has an excellent well stocked bar, and thats a 2 star hotel.. If this was Saudi Arabia or Sudan, I would have no problem with the dry status, as that is prescribed by local law. But in Cairo? The cultural heart of the middle east, a secular nation? Very strange.

Again I would stay again as long as the prices are low. If they get anywhere near the $85 mark then I'll pay $100 and stay in a real hotel, or downgrade and stay in Midan Talaat Harb.

So all in all- A nice IBIS hotel. Maybe they should rebrand and lower the prices.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelCairo, Manager at Novotel Cairo El Borg, responded to this review, February 19, 2014
Dear Sir

Thank you for taking the time to tell us about your experience at the Novotel Cairo El Borg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Abdellatif
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Cairo El Borg

Address: 3 Saraya El Gezira street Zamalek, Cairo 11111, Egypt
Phone Number:
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Cairo El Borg 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Novotel Cairo El Borg Hotel Cairo

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