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“We love it..!” 4 of 5 stars
Review of Fairmont Heliopolis

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Fairmont Heliopolis
5.0 of 5 Hotel   |   Al Uruba, Heliopolis, Cairo 2466, Egypt   |  
Hotel amenities
Ranked #24 of 130 Hotels in Cairo
Cairo, Egypt
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“We love it..!”
4 of 5 stars Reviewed April 27, 2014 via mobile

We have a membership in Fairmont Hotels because we love it..
Pleasure stay.. Great location.. Great view.. Near the airport.. We did our engagement here last year and we always come back for the stay and the restaurants..
Special thanks to the signature Lounge team;( Mr. Sherif, Mr. Taha, Mr. Ramy, Mr. Mahmoud, And specially Mr. Mahnoud Talaat..) for their professional hospitality and spoiling us all day long..
Will definitely come back in shaa Allah!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, April 30, 2014
Thank you so much for your above kind words. We are glad to know that you had a pleasant stay. We look forward to welcoming you back very soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
London
Top Contributor
111 reviews 111 reviews
66 hotel reviews
Reviews in 65 cities Reviews in 65 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 23, 2014

We stayed here for 2 nights in April during the easter break. Very close to the airport. Overall, its a nice hotel, felt it was good value for money. Rooms were nice, 28 square metres, so not massive but certainly not small either.

Breakfast was ok, the restaurant looked a little bit tired.

We had a look at the pools, one is a family one, whilst the other was for adults only and it looked nice. We have kids, but the kids one didn't appeal. Area around the pool could have done with a clean.

Gym is good with lots of equipment which I used for 2 days.

Overall, nice hotel.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, April 30, 2014
Thank you so much for your above review. We are glad to know that you had a pleasant stay and a nice Easter vacation. We look forward to welcoming you back very soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 23, 2014

I stayed here for a couple of weeks in February 2014 for business and I liked:

- the rooms, which were very spacious and clean
- most of the staff who were very friendly and helpful
- the gym
- the location for us was very convenient, the company was located nearby

I disliked:

- the restrictive policy on food; although, according the hotel had some legal issues regarding food that had been brought in from outside so this is why this is in place
- the payment policy which meant that we had to pay for our full stay upfront as well as any food or drinks consumed within the restaurants and bars - it was as if we were not trusted to pay. This may be due to some prior issues the hotel had, I am not sure
- lack of heated swimming pool when this had been advertised on the web site

Anyway, overall it was a very pleasant stay and I will stay again! :)

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, April 30, 2014
On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above kind review. We are glad to know that you had a pleasant stay and that you liked our spacious rooms, gym facilities, friendly staff and convenient location. Regarding your dislikes, kindly note that they have been taken into the highest consideration by hotel management who will ensure to provide the highest service standards for which Fairmont Heliopolis & Towers are renowned.

Please accept our sincere apologies for any inconvenience that has happened.

On behalf of all our colleagues, we look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2014

Excellent place to stay in Cairo. I regularly attend meetings in this hotel. It is always nice. In the evening, it is still a nice place to stay. The meeting rooms are the best in Cairo.
Rooms are clean, quiet. Free fast internet connection all over the hotel. The cast are very cooperative.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, April 30, 2014
Thank you so much for your above review. We are glad to know that you had a pleasant stay and that you liked our rooms, meeting rooms and services. We look forward to welcoming you back very soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 23, 2014

The hotel is very nice, staff is friendly, restaurants are excellent time with many varieties.Rooms are cleab, services are good, breakfast is rich. But AC was very bad and the weather was too too hot.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, April 30, 2014
On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above kind review. We are glad to know that you had a pleasant stay and that you liked our spacious rooms, gym facilities, friendly staff and convenient location. Regarding your concern about the AC, kindly note that they have been taken into the highest consideration by hotel management who will ensure to provide the highest service standards. Please accept our sincere apologies for any inconvenience that has happened.

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villasanta
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 16, 2014

I've been in Fairmont heliopolis for the first time this month and I felt really good with the staff and the atmosphere.
The structure (both Heliopolis and Fairmont towers) is stunning, Fairmont Heliopolis has the class of an old fashioned place with modern technologies.
The room was a bit little but well clean and absolutely silent, even if very close to ground.
The Italian restaurant has very good cooking skilled people who served us a well done pasta as we ere in itlay, and we are Italian!!!

Thank you Fairmont, I'll come back for sure

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, April 17, 2014
On behalf of Fairmont Heliopolis & Towers, I would like to thank you so much for your above kind review. We are so happy to know that you liked our property and that you enjoyed your stay. We are also delighted to learn that you’ve enjoyed Leonardo; our Italian restaurant and that you’ve found it locally authentic. At Fairmont Heliopolis & Towers, we always look forward to turning our guests’ moments into memories.

We look forward to welcoming you back very soon. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2014

This is one of the best hotels in Cairo that is minutes away from the airport and also easy to get to the downtown area from. The service received was exemplary and I would highly recommend staying there.

  • Stayed March 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, April 17, 2014
Thank you so much for your above kind words. We are glad to know that you had a pleasant stay. We look forward to welcoming you back very soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Cairo
#19 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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