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“Great option close to the airport” 4 of 5 stars
Review of Fairmont Heliopolis

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Fairmont Heliopolis
5.0 of 5 Hotel   |   Al Uruba, Heliopolis, Cairo 2466, Egypt   |  
Hotel amenities
Ranked #24 of 131 hotels in Cairo
Arlington, Virginia, United States
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great option close to the airport”
4 of 5 stars Reviewed November 6, 2013

Stayed at the Fairmont Heliopolis recently on a business trip to Cairo. The Heliopolis was a great choice as most of our business was right near the hotel. It was definitely the smart choice to stay here as the traffic coming and going from the center of town was a nightmare.

The front desk staff, concierge, and everyone else I interacted with we're always very helpful, extremely accommodating, and were always smiling.

I stayed in the new towers and the room was very nice. Very spacious, nice big bed, big TV, and a wonderful bathroom with a rain shower. As others have noted the internet was kind of slow.

The breakfast included in our roommate was pretty standard. Decent but nothing to write home about. During my time at the hotel I also dined at the Lebanese restaurant, Italian restaurant, lobby bar and the French cafe. The food and service all of them was excellent however, a bit slow.

As someone else said, the gym is in the old wing of the hotel so for those staying in the new tower it is a bit of a hike to get to. Otherwise the fitness center had everything one would need, including a nice spa hot tub.

Overall, I was quite happy with my stay.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, March 4, 2014
Thank you so much for your kind review. We are glad to know that you’re quite happy with your stay and that you found it very pleasant. We are also delighted to know that enjoyed dinning at Al Dabke; our Lebanese restaurant, Leonardo; our Italian restaurant and Le Marche; our French patisserie. Fairmont Heliopolis & Towers is proud to hold more than 17 authentic diverse cuisines; we look forward to welcoming you back very soon.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

306 people have reviewed this hotel

Traveler rating
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    51
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Savannah, Georgia
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 2, 2013

The hotel is huge with over 700+ rooms!you can get lost the first day,the lobby is huge also, with a replica mask of King Tut and a small Egyptian solar boat as their motif.Con is they are the only things that make you feel you are in Egypt,without them the hotel could be anywhere.
The buffet breakfast was ample for Egyptian and western tastes. I ate at Maria's Mexican restaurant and had delicious chicken and sea bass dinners.
The room was large with a view of a roof and the bed was comfortable.
I

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, November 3, 2013
Thank you so much for your above kind words. We are delighted to know that you’ve enjoyed your stay at Fairmont Heliopolis & Towers and that you liked our rooms and amenities. Also we are very happy to learn that you enjoyed dinning in at Maria’s and that you’ve found the food delicious. We look forward to welcoming you back very soon at Fairmont Heliopolis & Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Sincerely,
Yara Atlam
Manager Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
1 of 5 stars Reviewed October 31, 2013

I had an unforgettable stay in this awful hotel and am advising all my networks for not considering this hotel for many reasons such as :
- un profissional staff
- inconsistent hotel policies
- not renovated for almost 20yrs except some touches in the lobby.
- rude staff especially the duty manager
- staff mostly breaking the hotel rules through asking for tips to break the hotel rules !!
- lack of follow up on customers complaints
- unreasonable prices for goods (bottle of water cost you 10 USD) !!
- lack of maintenance and furniture should be depreciated 10 yrs ago

Room Tip: never think to visit such hotel as it is very old and not renovated for many years now, there is inc...
See more room tips
  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, November 4, 2013
Thank you for taking the time to post your valuable review. Kindly note that your comments have been taken into consideration by the hotel management, who after investigation learnt that you faced a problem allowing outside food to the hotel. Please note as per our Hotel’s standards, ordering outside food is totally prohibited. It’s worth mentioning that the hotel offers more than 18 exquisite dining venues among which is Marilyn; a new fast dining style restaurant serving meals at reasonably low prices.

Also, the hotel’s entire facilities/rooms are fully renovated since 2007 i.e. the hotel maintains consecutively respected accolades such as the Middle East & North Africa Travel Award (Platinum) in 2013 & Certificate of Excellence for the second consecutive year from trip advisor for exceptional traveler ratings over the year of 2013. As for the prices, please rest assured that Fairmont Heliopolis & Towers is in line with other 5 star hotels in Cairo.

Should you have further concerns, please contact me at yara.atlam@fairmont.com

Please accept our apologies for any inconvenience that have happened.

Kind Regards,

Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 26, 2013

Amazing service
Smiling faces everywhere
Very Secure
Very clean
Perfect room views

But they have very low internet speed and they need to increase the amount of shower gel, Shampoo, and hair conditioner in the path rooms.

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, November 4, 2013
On behalf of Fairmont Heliopolis & Tower, I would like to thank you so much for your above kind review. We are delighted to learn that you had a pleasant stay and that you liked our staff and services. Regarding your concern about the internet speed and amount of toiletries, kindly note that your comment has been taken into consideration by the hotel management. Please accept our apologies for any inconvenience that have happened.
Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!
We hope to welcome you very soon.

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 24, 2013

I stayed in this hotel recently for 3 nights and the overall experience was good. The restaurants are good and there is plenty of place to sit and lounge around. There are 2 wings in the hotel and the gym is only in one of the wings making it slightly inconvenient.
The front office needs a bit of more training. The bell desk is updated and alert. The rooms are awesome and so is the business centre. Their Casino is horrible....

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, March 6, 2014
Thank you so much for your above review. We are glad to know that you enjoyed your stay at Fairmont Heliopolis & Towers. We look forward to welcoming you back very soon.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
5 of 5 stars Reviewed October 13, 2013

this is one of the best hotels in Cairo close to the Airport, i had enjoyed much the stay over there, hotel is so clean, and service was excellent, i recommend this hotel for any coming either for leasure or business and would like to stay in Cairo close to the Airport

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, November 3, 2013
Thank you so much for your above kind review. We are glad to know that you had a pleasant stay at Fairmont Heliopolis & Towers, and that you enjoyed our services, rooms and amenities. We look forward to welcoming you back very soon at Fairmont Heliopolis and Towers.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Sincerely,
Yara Atlam
Manager Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 17, 2013

I moved to this hotel from downtown as my work was near the airport. The traffic in Cairo is horrible. The room was nice, and the restaurants were good. We had some problems with our booking that was worked out by the amazing desk staff, who went beyond the call of duty. I enjoyed the lounges and restaurants and the pool was wonderful.
However, the housekeeping was not good. I noticed during a 5 night stay, my room was not once vacuumed. The cleaning was not well done in the bathroom. Toiletries, towels and bottled water were not replaced daily or when requested. This really took away from a nice hotel.
Security is very good in the hotel, which is important in Cairo.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Cairo
#19 Luxury Hotel in Cairo
#19 Business Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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