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“Nice Hotel with Good Restaurants” 4 of 5 stars
Review of Fairmont Heliopolis

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Fairmont Heliopolis
5.0 of 5 Hotel   |   Al Uruba, Heliopolis, Cairo 2466, Egypt   |  
Hotel amenities
Ranked #27 of 130 Hotels in Cairo
Austin
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Nice Hotel with Good Restaurants”
4 of 5 stars Reviewed March 18, 2013

We stayed here for the last two days of a long trip to Egypt. We chose the Fairmont Heliopolis because of its close proximity to the airport (it was a very quick trip for catching an early morning flight out of Cairo - 40 minutes from hotel door, through airport luggage checking and security, and into gate lounge!). The Lebanese restaurant we chose was very good at the hotel, all the staff were extremely courteous, and the room was the nicest we stayed in of any on our trip. Only downside, which we found to be common to all the hotels we stayed in in Egypt, and especially off-putting to some American travelers, is the ever-present smell of tobacco smoke in the lobby and common areas. We asked for a non-smoking table in one of the restaurants and got it; however, it was open to the lobby area and the smoke invaded our dining experience.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, March 31, 2013
Thank you for your valuable feedback. We are so pleased to learn that you’ve enjoyed your stay at Fairmont Heliopolis & Towers, Cairo and that you liked our Lebanese restaurant Al Dabke. We are also grateful for your comments about our accommodation facilities and staff. Regarding your concern about the smoke in the lobby, kindly note that your comment has been taken into consideration by the hotel management. Please accept our apologies for any inconvenience that have happened

On behalf of Fairmont Heliopolis & Towers staff, we hope to welcome you back very soon.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

Sincerely,
Yara Atlam
Manager Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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alexandria
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 15, 2013

This is my first stay in this hotel it was a scientific meeting and we were a large group booked through a pharmaceutical company, The booking was confirmed about two months ago and it was gonna be very easy to check inn. When we arrived we sat in the group front desk and the front desk employee ( I won't mention his name) told us that the system was down since yesterday and that nobody will be able to check in now also because the rooms are being cleaned he said it in a way which made me feel we are gonna be imprisoned not checking in. Of course the system was down and he depended upon some papers with him which he didn't try to search well in them some of us checked in at 2:00 pm (I was one of them), but others checked in at 9:00 pm . It was so easy to count the rooms which were already booked and distribute people present among them. And believe it or not how they knew that rooms were vacant. They sent someone to ope with the master key to check and sometimes he opened the room while someone was in, really it was a comic show, but all of this I can forgive as the system was down but the way and the impatience which the front desk employee treated us was terrible. Despite of this the hotel was very nice the rooms were luxurious but small. The room amenities are nice. Something comic happened also, After I returned to my room at night, I found it clean and neat but the housekeeper had taken all the shampoo and shower gel and didn't replace them of course they brought them to me whe I asked for. Otherwise every thing was marvelous. The lobby was marvelous with natural light. The pool was nice, very nice hotel but I think they are not ready for groups and also needs more decent front desk emloyees.

Room Tip: The pool view from the third floor was nice
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 15, 2013 via mobile

No room keys. Can u believe this?? And the front desk is full of amateurs. They don't know what to do or when to do it three taking to one customer then suddenly leaving to talk to another without finishing the first. The manager seemed rude enough to ignore that he had a problem. Definetly a managerial issue yet the location is good and the infrastructure of the hotel is promising. Just needs taking care of it. That is all

  • Stayed March 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Westminster
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 12, 2013

My wife and I came to Cairo on February 12th a few days ahead of a tour of Egypt we had initially booked in 2011, but had to cancel back then. I was looking forward to going out before our tour and checking out a few things before hand. The timing of our trip landed us in Cairo the day after the 2nd anniversary of the revolution. The hotel itself is very comfortable, the staff friendly, and the food though expensive was very good. We tried to book a tour from the concierge to go to the Museum ("no"), Old Cairo ("no"), and a couple of other places ("no") all with the same reason, they were worried that it was unsafe to go. But we finally got them to book a tour to the pyramids. And a couple of side trips to the City Stars Mall.

One thing I will recommend, if you like adventure... go check out the Mall. And then take a cab ride back to the hotel. A cab ride in Cairo is an experience unto itself. There wasn't much of anything within walking distance of the hotel, it being an airport hotel. But for a kick off hotel for our tour, the Heliopolis fit the bill. One little complaint, very minor. The hot tub in the fitness centre. Should really fix the jets on the one on the male side. 2 working ones just doesn't do it. Other than that, our stay was very pleasant.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, March 19, 2013
Thank you for writing your valuable review. We are delighted to learn you liked our cuisines and found our staff friendly.

Regarding your concern about the fitness center, kindly note that your comment has been taken into consideration by the hotel management. Please accept our apologies for any inconvenience that have happened.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We hope to welcome you very soon.

Warm Regards,
Yara Atlam
Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 2, 2013

I have only good things to say about this Hotel.

I arrived at 8am and they were able to accommodate an early check-in.
That in itself is worth it's weight in Gold, for me!

My room was huge, spacious and perfectly clean.

My bed was exactly the way I like it- firm and comfortable.

It is a HUGE hotel- many places to eat; a 24 hour bank for you to change currency and an ATM to draw money.

The staff were extremely professional and helpful- I received perfect service from everyone I interacted with.

Room service was a treat- set out in true 5* style on my desk, with more condiments and a variety of rolls than I would ever have expected.

In a nutshell- I loved my stay there and had a regret at leaving :-)

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, March 6, 2013
On behalf of Fairmont Heliopolis & Towers, I would like to thank you for the above kind words. We are glad to know that you enjoyed your stay at our hotel and that you liked our spacious rooms, staff and services. At Fairmont Heliopolis & Towers we always aim to turn our guests moments into memories.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Best Regards.
Yara Atlam
Internet Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 12, 2013

One of the best hotel rooms I have ever seen; extremely spacious, clean, modern and comfortable. The bathroom is huge with a very modern shower unit.
The hotel offers a lot of different cuisines: asian, oriental, italian.........
It is very close to the airport (5 mins driving; shuttle bus is offered for free); however a bit too far for touristic purposes. So a ride to the museum, pyramids etc will take you around 45 mins (average traffic). One of Egypt's biggest shopping malls (City stars) is 10-15 minutes away.
Definitely a good choice.

Room Tip: There are 2 hotels at the same location (which I believe belong together): Fairmont & Sheraton...
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  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, February 19, 2013
Thank you so much for the above kind words. We are glad to know that you enjoyed your stay at our hotel and that you liked our comfortable, spacious rooms and modern bathrooms. At Fairmont Heliopolis & Towers we always aim to turn our guests moments into memories. Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Best Regards.
Yara Atlam
Internet Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Top Contributor
60 reviews 60 reviews
43 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 2, 2013

Fairmont is a very nice hotel with nice rooms. It is near to Cairo Airport, so stay there if you are traveling early morning as it takes less than 5 minutes to reach the airport.
Restaurants and food are great. Service is outstanding. There are two hotels so make sure you chose the most suitable for you. One is very modern and new, the other a bot older. Prices are different and both share same restaurants and facilities.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in Cairo
#21 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
Reservation Options:
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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