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“Third visit and another disaster” 3 of 5 stars
Review of Fairmont Heliopolis

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Fairmont Heliopolis
5.0 of 5 Hotel   |   Al Uruba, Heliopolis, Cairo 2466, Egypt   |  
Hotel amenities
Ranked #28 of 133 Hotels in Cairo
Certificate of Excellence 2014
Cardiff, United Kingdom
Top Contributor
65 reviews 65 reviews
33 hotel reviews
Reviews in 23 cities Reviews in 23 cities
67 helpful votes 67 helpful votes
“Third visit and another disaster”
3 of 5 stars Reviewed September 23, 2012

Second visit to the towers section was excellent. First visit to main part of the hotel was a shambles because the front office staff are so poorly trained in either technical skills or customer service skills that they annoy the customer as soon as they arrive. 45 minutes to check in 3 guests!!! Third time they got even worse. An hour to check in four of us. The attitude of these amateur waste of time is appalling. Sack them and replace them with competent people.
The rest of the hotel is great as are all other staff. Housekeeping variable across our party.

Room Tip: Try the towers
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, October 1, 2012
Thank you very much for taking the time to write your valuable review. We are glad to know that you have enjoyed your stay at Fairmont Heliopolis & Towers. Regarding the check in process, kindly note that your comment has been taken into consideration by the hotel management. Please accept our apologies for any inconvenience that have happened.

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Best Regards,
Yara Atlam
Assistant Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cairo, Egypt
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 20, 2012

I only attended a friend's wedding reception there... still, each staff member we came across starting from the car parking attendant was amazingly cooperative, polite, and helpful!

during dinner, i couldn't find my desserts' fork, so i went to the buffet to look for one and everything was cleared :D (and that is because every single item of food & desserts was exquisitely delicious) so i looked around, found one of the Chefs standing nearby, asked him to guide where can i find extra utensils; he called a host, asked him to find me a fork and bring it to my table, so the host asked where am i seated, and after pointing my table out; he brought me the fork in like 5 seconds later! it might seem like a trivial situation, but i really loved how they were decent & helpful about it! everyone was friendly & smiling! and again, the food was very delicious; it made me wish that i filled my plate with bigger portions :D

Thank you people of Fairmont Heliopolis for being friendly, yet professional! keep up the good work! (Y) :)

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, September 23, 2012
Thank you so much for your kind review. We are very happy to learn you've enjoyed the quality of our service and that you found our food exquisitely delicious. Fairmont Heliopolis & Towers aims to turn moments into memories for our guests.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Regards,
Yara Atlam
Assistant Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 17, 2012

I stayed at fairmont helioplis for two nights in september. The room was really good, spacious and clean, beds were comfortable , bathroom was spacious and spotless, shower box was big. Really i have no complaints again the room or the room service. My only complaints are on the front desk their proceedures while cheking in were weird, i have been in so many 5 stars hotel but no hotel ever asked me for a deposit and if i dont give deposite then anything i order i cant sign and ask to add it to my room bill but i have to pay in cash directly. The breakfast buffet was too good, there were so many different items like american, egyptian, lebanese, continental break fast, lots of variety and the food was clean and tasty. The restaurants and room service menu were really rip off, the prices were the highest i never saw simething like this, i ate at leonardo i ordered a salad and pasta only i was shocked when the bill came it was for 270 egyptian pound!!!!!!!! And i ate at the thai restaurant the food was original and yummy, go for glassy noodles with shrimp it was the best.

Warning:

Remember before you stay there that food from outside the hote is not allowed!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 14, 2012 via mobile

Stayed here on a business trip for 2 nights. Very nice hotel, lots of restaurants and bars in the complex - Chinese, Lebanese, Mexican, Italian, Thai etc the Lebanese restaurant was very nice, the Thai restaurant food was not so good but service was very good. Patisserie had lovely cakes and a good selection. Wi fi was free but this was not indicated on the information or check in. Rooms were lovely, standard room had a large walk in shower, English plug sockets, tea and coffee facilities but nothing in the mini
Bar unless requested.

At check out they tried to charge us for two cokes from the mini bar that we didn't have- it was empty.

Other than that a lovely hotel. Would stay there again.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 13, 2012

Very nice hotel situated close to the airport which makes it ideal for a short stay in Cairo. Impressive lobby connecting the fairmont hotel with the fairmont towers. Check in was not as smooth as I was expecting and the staff did not apologise for the delay. Plenty of bars (both indoors and outdoors) and restaurants = breakfast and the lebanese restaurant were excellent; the thai restaurant was not very authentic and i found the food not spicy enough.
I stayed in a standard room which was a good size with an excellent shower and very comfortable bed. There were plenty of plugs by the desk and I could use british plugs without needing an adaptor. Free wireless and wired internet even if the opening page suggested that you had to pay for it - you just dialled 0 and got a free code.
If the reception were a bit more friendly, I would have given it a rating of 5

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, September 23, 2012
Thank you for taking the time to write your valuable review. We are very happy to know that you enjoyed your stay at the Fairmont Room and that you liked our room’s amenities; media panel and WIFI. We are also delighted to know that you enjoyed our diverse cuisines and bars and that you found Al Dabke, our Lebanese restaurant as excellent. Regarding your check-in experience, kindly note that your concern has been taken into the highest consideration by hotel management who will ensure to provide the highest service standards for which Fairmont Heliopolis & Towers are renowned.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We look forward to welcoming back soon at Fairmont Heliopolis & Towers.

Best Regards,
Yara Atlam
Assistant Manager, Internet Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Konigstein, Germany
Top Contributor
113 reviews 113 reviews
73 hotel reviews
Reviews in 85 cities Reviews in 85 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed September 11, 2012

Yes, the hotel is very close to the airport (no noise inside the rooms, although right under final approach), yes is it in a nice and green setting, yes it has a large lobby, many restaurants, many amenities. Also in general the staff is very friendly and competent.
However, I was disappointed about the cleanliness and the maintenance status. The pool area was dirty, slippery and with many broken tiles. The changing room at night was almost disgusting.
The corridor required some cleaning, the room was not properly cleaned on my arrival (paper postcard from predecessor still on the floor), the shower water drain was almost blocked and the water poured through the whole bathroom, a broken bulb was not replaced although I put it on the table next to the lamp. Outside the window on the secod floor there was a sight of pipes, wiring, and other technical stuff in a pretty disorderly state.
Assuming that everything can be fixed after some serious words with the responsible people it will be a nice hotel to stay in again (inshallah).

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
83 reviews 83 reviews
20 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 2, 2012

That was my first time to stay at the Fairmont in Cairo. This is an excellent hotel close to the airport with tens with restaurants serving all kinds of foods and cuisines. The location is great if you want to stay away from the city noise and Cairo is really noisy and busy. If you have to make multiple trip to the down town area for business or sightseeing, make sure that you count for traffic as it could be your worst nightmare. I booked a deluxe room which was outstanding and spacious. The service was excellent as well.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontTowers, Manager at Fairmont Heliopolis, responded to this review, September 9, 2012
Thank you for your kind review. We are glad to know that you enjoyed your stay at our hotel and that you liked the deluxe room and our diverse cuisines.

We understand your comment regarding traffic to down town; hence, in an effort to enhance the experience of all our guests, the hotel offers a complimentary shuttle bus daily to down town Cairo.

Stay connected with us via our Facebook Fan Page: Fairmont Heliopolis & towers, Cairo & Twitter @fheliopolis!

We look forward to welcoming you back soon at Fairmont Heliopolis & Towers.

Best Regards.
Mirette Ramzy
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Heliopolis

Address: Al Uruba, Heliopolis, Cairo 2466, Egypt
Location: Egypt > Cairo Governorate > Cairo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Cairo
#22 Luxury Hotel in Cairo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Heliopolis 5*
Number of rooms: 588
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Also Known As:
Fairmont Heliopolis Hotel Cairo
Fairmont Hotel Heliopolis
Fairmont Hotel Cairo
Cairo Fairmont

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