Second visit to the towers section was excellent. First visit to main part of the hotel was a shambles because the front office staff are so poorly trained in either technical skills or customer service skills that they annoy the customer as soon as they arrive. 45 minutes to check in 3 guests!!! Third time they got even worse. An hour to check in four of us. The attitude of these amateur waste of time is appalling. Sack them and replace them with competent people.
The rest of the hotel is great as are all other staff. Housekeeping variable across our party.
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- Also Known As:
- Fairmont Heliopolis Hotel Cairo
- Fairmont Hotel Heliopolis
- Fairmont Hotel Cairo
- Cairo Fairmont