This was one of my favorite Park Hyatt properties after my first stay for 5 nights in 2010. Unfortunately, I am not sure if I can say the same after this time. Even though I stayed only for 2 nights this time, it was enough for me to see that this property is not what it used to be. Don't get me wrong; it is still quite a nice property in terms of location (for my needs) and overall design and condition of the hotel. However, when I stay Park Hyatt or St. Regis, I want things to be flawless in every way, in particular service. That's the reason why I am willing to pay $$$. I understand that rooms show some wear and tear after several years, but service should be solid regardless. This is the area that I had issues with the most. What happened to Park Hyatt Seoul that I fell in love with at first?
Check-in: Greeted properly and escorted to the lobby. Upgraded to Park Deluxe due to my Diamond status with Hyatt, but decided to change. I requested a few things prior to my arrival which was ready in the original room, but all of them were never transferred to my new room until I made a call. This should have been automatic.
Room & Housekeeping: Although some wear and tear started showing, it was still nice and functional. The bed is rock hard as others have mentioned. Consider asking a mattress topper.
I am a tea drinker. I can't help but noticing that their tea definitely has downgraded. What happened to loose leaf tea? Please upgrade your tea. This kind of small things make upscale properties different from the rest.
Now in terms of cleanliness, on the surface it was clean. The problem started when I wanted to use a hair dryer. When I opened the drawer where the dryer was, I found disgusting BODY hair that does not belong to me. It gets better. When I got room cleaned that afternoon, nothing was refilled - no teabags, cotton swabs, and any toiletery. It was nice that my explicit request was fulfilled (I left a memo asking extra shampoos and conditioners), but shouldn't they check what's empty in the room? I think this is Housekeeping 101. If this happened in Hyatt House or even Regency, I can let it go. But in Park Hyatt? Not acceptable!
Restaurant: I had breakfast at Cornerstone for two days. Great selection of both Korean and western food. Now service could be more improved. Everybody was not so friendly and look very serious. I recalled it was quite different on my first stay.
Staff: Overall, very dry and not friendly. The front desk staff needs to be more welcoming. Whenever I stopped by to get some info, they do their job; but it would really make a difference if they do it with a bit of smile.
Check out: This is what really got me. I thought things could happen here and there. Because of convenient location for me, I really want to return to this property. So I had a nice talk with senior management earlier that day and was willing to let go of everything that happened. The manager let me check out later than my diamond check out time due to what happened during my stay, which I appreciated. The front desk staff never asked me typical check out questions, i.e., how my stay was and whether I need transportation to the airport. He knows I am not from Seoul from my address. How could he not offer to arrange a ride? I didn't need a ride as I have my own, but it doesn't seem right that I was never offered. Night and day from my visit in 2010. They escorted me to the Airport Shuttle Terminal by their van and helped me with my luggage all the way to Asiana check in.
Anyway, I went down with my luggage. My friend was waiting to give me a ride. As I was dragging my luggage, I see three bellhops chatting by themselves. NOBODY was around except me, them, and my friend's car. It's obvious that I am a hotel guest leaving the property. They once looked at me and went back to their chatting. What the ????? I finished loading my bag to the car with my friend's help. I couldn't stand the bellboys, so I had to go there and told them this is not okay. They couldn't say anything. I was stunned. Can someone explain why and how this could happen at a property like this?
I do see some negative reviews from people who had repeated stay. I really do hope that the management addresses issues like this. But before that, I really wonder if this would be my first choice for my next trip to Seoul.
- Also Known As:
- Park Hyatt Seoul Hotel Seoul
- Park Hyatt Seoul Hotel
- Hyatt Seoul
- Seoul Hyatt
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