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“Good hotel with great service but room for improvement” 4 of 5 stars
Review of W Seoul Walkerhill

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W Seoul Walkerhill
5.0 of 5 Hotel   |   177 Walkerhill-ro, Gwangjin-Gu, Seoul 143-708, South Korea   |  
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Ranked #43 of 399 Hotels in Seoul
4.5 of 5 stars 359 Reviews
Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Good hotel with great service but room for improvement”
4 of 5 stars Reviewed January 7, 2013

I stayed 4D/3N stay in the Studio Suite of the W Seoul. This marks my inaugural stay at the W Seoul, although having stayed at the W hotels in Singapore/Hong Kong/Taipei, I was keen to continue my W sojourn.

The quirky design of the W Seoul which fits in well with the W brand in general. But I do agree that Woo bar at night is rather irritating with its loud thumping music reminiscent of a night club.

The studio suite is NOT a technically a suite as it did not have separate living/sleeping areas. Even the Mega Suite suffers from the same drawback.

However, the Studio suite comes with an interesting circular W bed with 400 thread count bed linen. There is also a huge LCD TV. Toiletries belong to the Bliss range.

The gym is state-of-the-art and very spacious - one of the best I have seen in a hotel! The swimming pool is functional but nothing to shout home about.

The breakfast spread at Kitchen was great with both international and local cuisine. I especially liked the cold cuts and dessert section.

The hotel is located on WalkerHill and is a tad isolated. However, there are convenient shuttle-buses to Gwangnam and Gangbyeon subway stations as well as to Itaewon and Myeungdong shopping districts.

There are significant problems with the hotel:
- certain areas of the hotel are too dimly lit (e.g. the elevators)
- the toilet seats were also not heated
- the WC and shower stall lights were too dim
- use of the wet spa (water zone) was NOT complimentary
- no pre-dinner drinks/canapes service due to a lack of a physical executive lounge; however, certain hotels withOUT such lounges still offer their guests such a service (e.g. wine & cheese at St Regis Singapore, a 3000yen minibar credit at St Regis Osaka)
- the proper suites only start from the Fabulous and Marvellous suite categories (this practice contrasts with your NEWER sister W properties as they do upgrade Platinum guests to Fabulous and even Marvellous suites)

However, service at the W Seoul was better than expected. The Welcome manager was instrumental in helping with my reservation and the W Insider was a treasure trove of knowledge.

On the whole, I think the W Seoul shows promise and would like to re-visit when they have polished their act, especially in the areas of deficiency as highlighted above.

Room Tip: Book the Fantastic Suite for a surreal experience
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregF1, General Manager at W Seoul Walkerhill, responded to this review, January 11, 2013
Hello caduceus_x ,

Thank you for your comprehensive review and constructive comments.

We certainly apreciated all the positive comments on our team, breakfast spread and hotel facilities including the room, Sweat and the shuttle bus service.

On the lighting, we take your feedback and in particuliar the elevators, we do adjust the lighting from day to night, but the art installation on the ceiling is designed to be a feature of the elevator and ties into W's passion points of music, fashion and design. However we are adjusting the lighting to be a bit brighter overall.

The WET Zone is part of our Fitness Club and we do have members using this area as well, so there is a charge attached to this facility.

As you have mentioned, W is different/quirky to other hotel brands and W Hotel does not offer Executive Lounge or Drinks/Canapes in the traditional sense, but we do have our wonderful whatever/whenever service and have a great selection of Welcome Surprises for your arrival.

Concerning suites, we do like to provide the best available suite available upon arrival to our Platinum guests and this will vary dependant on occupancy and suite availablity on day of arrival. Likewise our suites are not based on traditional hotel standards, but are large interesting rooms, offering extra touches such as oversized LED TV's and surround sound, designer round beds, oversized Spa Baths etc.

Thank you for the positive comments on our Welcome Manager and W Insider and these have been shared with the team here.

We do look forward to welcoming you back in the future to W Seoul.

Greg
General Manager
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359 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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delhi
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 25, 2012 via mobile

Lobby : Large lobby idealif you would like to call in someone for a short meeting. In the nights lobby turns into a bar. Though the music here is very loud and more for young crowd. You can walk over sheraton next door for a quieter evening at bar. The 13th floor bar there is much better if u want a conversation going.

Rooms : Are done in a modern decor and is a novelty. The bath tub is outside the covered area and may not be useful if u are sharing room and need privacy.

Bed : Beds are comfortable and clean.

Entertainment : Rooms do have large screen TVs with VCR if u are planning to watch your own casettes/CD s. The channels available are limited for english language. Choice of movies and entertainment is almost none.

Toilet/Bath : choice of tiles with crevices makes the cleaning for staff a difficult task and the result is less than desired cleanliness. With dirt visible on the glass panels and tiles.

Food : Choice of restaurant is available and offer breakfast with reasonably good choices.

Service : is efficient.

Remarks : Choosing lower floors may result in high noise level in the nights from the music in Bar area. Ask for river facing room the view is awesome in the night.

Complementary bus service to city is a big help if u have a n evening off and want to see city sights.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GregF1, General Manager at W Seoul Walkerhill, responded to this review, January 2, 2013
Hello Buthup,

Thanks for all you comments. You will be pleased to know, we are currently upgrading our TV system with Smart HD TV's and all new content, movies and channels.

Concerning a quieter bar, please do check out our Liqyid Bar at Namu in the W for a quiet drink as well.

We appreciate you taking the time to write your feedback.

Greg
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Hong Kong
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 25, 2012

Had a business trip to Seoul and my usual Intercontinentals were fully booked. so I opted for the W even though it is quite a drive from the centre of town, made worse by terrible Seoul traffic.

I was upgraded to a nicer room (not a suite) and it was lovely, if a bit dated. I had a feeling that the designers were trying a bit too hard, the bathroom felt Stalinesque and the taps for the sink were below and to the right of the sink. I mean who does that? It makes no sense. Pillows were far too soft, I felt like I was sinking into them and they provided no support whatsoever.

My room had a balcony and amazing views of the river and Seoul. Really nice.

The lifts were pitch black (no lights) with some kind of arty installation on the ceiling. The bar in the lobby had very loud strange music and extraordinary prices, $15USD for a cheap local beer.

Everything was expensive. Though I enjoyed the chicken sandwich I ordered from room service.

I couldn't use the gym or pool as they closed at 9pm and open only at 6am. Fine if you are on holiday, not fine if you are on business, have to work late, or get up early.

Breakfast was average, and cost 44,000 Won. Which is BONKERS for a cup of tea, 2 eggs and some bacon.

Basically, if I have to choose something other than my Intercontinentals in Seoul again, I am going to try the Sheraton, which is right next door to the W.

If you want a cool W Hotel, go to San Francisco.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregF1, General Manager at W Seoul Walkerhill, responded to this review, October 28, 2012
Hello JnY82,

Thanks for all your comments and great to hear that you enjoyed our room and facilities so much!
Just to let you know we are also updating out TV's in the bathrooms to a larger size for your viewing pleasure.
Concerning pricing, our F&B is aloways checked and comparative to any other similiar level 5 Star hotel or good restaurant in Seoul.
We look forward to seeing you back at W Seoul and check out our free shuttle buses to the subway and shopping area when you next stay.

Thanks again

Greg
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Top Contributor
117 reviews 117 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed October 22, 2012

Honestly I've never stayed with a W and this was a first for us. Went for the studio suite, which is quite well-sized at 70sqm. Comes with their signature round bed covered with red sheets that W guarantees a minimum of 400 threadcount. Now i'm not sure how sensitive some are to threadcount, but once you get used to high threadcount sheets, it's very hard to move backwards too much. The studio suite also comes with a huge red tub and even a TV for viewing from the tub. I find that TV a tad small though. The Bose 35 home theatre system was great and also allows you to connect your laptop or Ipad to screen movies on the huge 50" LED TV facing you from the comfy bed. A multi-controller allows you to pretty much control most of what you need to from the bed.

The WET zone (sauna) was average, with the exterior jets giving you a nice view of the Han River. We loved the bed! And also the modern chic interior. Red bathrobes and red slippers was pretty fresh for change from the usual whites.

You might want to be warned that F&B at the restaurants and bar is not cheap. A simple dinner at Namu, which is their contemporary Japanese cuisine restaurant, set us back more than 200 USD. WooBar rocks! We loved the vibe there and the W mixologist cocktail specials!

Location wise, most will say Walkerhill is a bit isolated and not too near all the shopping malls and such. I do agree. We stayed at W Seoul Walkerhill for the purpose of staying in, which would be great if you were looking to do so too. If you are looking for a hotel to use as a base in Seoul, W might not be your best choice.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregF1, General Manager at W Seoul Walkerhill, responded to this review, January 2, 2013
Hello JnY82,

Thanks for all the positive comments and we are thrilled you had a chance to experience so many of our facilities!

We look forward to welcoming you back and we do have a free shuttle service to downtown shopping areas or the subway.

Thanks again for taking the time to write down your thoughts.

All the best

Greg
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Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed September 23, 2012 via mobile

Walker Hill is someway out of town and not much is nearby. It must be said though that it is a relaxing location for Seoul.

On arriving in the evening I felt like I'd walked into a nightclub. The music was super loud and I couldn't work out where the reception was! The hotel lobby is cool but not really welcoming. Check in was good but the room which had nice views was not well designed. The bathroom was tiny and awkward. The room color scheme was great if you love red.

Service at the bar was great. Really friendly and very efficient. The restaurant was also very good and the hotel gym is excellent.

Overall an okay place if you are bored of staying in town. Good if you want to check out the young party crowd. Not the best W I've been too. Not likely to revisit.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregF1, General Manager at W Seoul Walkerhill, responded to this review, October 9, 2012
Hello Claude_Vone,

We appreciated you taking the time to comment on your recent stay with us.
The Welcome Desk/Woo Bar does change in atmosphere at 9pm each night and we are one of the hottest places to party at in Seoul.

Thanks also for the great comments on our service at the bar, restaurant and the gym. The Sweat area really does have a great view to work out and be inspired.

Hopefully you get bored and we get to see you back at the W Seoul again!

Greg
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Upavon, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2012

This hotel is a long way from Incheon airport up to 2 hours in busy traffic but it is spectacular on arrival. The wall that moves with you as you walk past it which also moves to music is one of the first things you see when you walk to reception. The spectacular views from the Kitchen restaurant are a joy at breakfast and the wait staff are excellent. The disco bar is something else ascending several levels from the bar area which is 30metres of spirits long - serious hangover potential for the seriously rich! The rooms are retro funky and very well appointed with Bose sound systems. This is a must do if only once hotel.

Room Tip: I do not think you can go wrong although some rooms have balconies so if you want fresh air that may...
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregF1, General Manager at W Seoul Walkerhill, responded to this review, October 9, 2012
Hi There Alistair895,

Great description of W Seoul and some of its special features!
Woo Bar is definately a serious place to party and we also appreciated your positive thoughts on our wait staff.

Will be sharing all your thoughts with our W Seoul Team and hope to see you back soon.

With best wishes

Greg
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Singapore, Singapore
Top Contributor
55 reviews 55 reviews
54 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 20, 2012

After staying at W Taipei and W Hong Kong, I was hoping W Seoul would WOW me further and it did indeed. It's a very cool hotel with it's WOOBAR just beside the front desk. I find it a difficult to hear/speak to the guy at the front desk as the music from the bar was rather loud because of its open concept that makes a slight inconvenience. I was hoping to see some idols or filming though as I heard celebrities do visit W at times.I stayed in Cool Corner Room, very spacious room with nice views of the river. I was quite surprised that their wet lounge was not open complimentary for guests unlike other properties other than the pool.

Travelling to W can be alittle hassle as its away from the city and subways, unlike the other W I stayed. But its great that they offered complimentary shuttle services.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregF1, General Manager at W Seoul Walkerhill, responded to this review, October 9, 2012
Hello nivla83,

Thanks for your loyalty and support of the W Brand. Glad we could WOW you on this occasion and appreciated your feedback on the Wet Zone.

We do have a comprehensive wet zone including a number of jaccuzzi's and water experiences.

Looking forward to WOWing you for a 4th time!

Thanks again for the great feedback.

Greg
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Additional Information about W Seoul Walkerhill

Address: 177 Walkerhill-ro, Gwangjin-Gu, Seoul 143-708, South Korea
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Seoul
#27 Business Hotel in Seoul
#29 Luxury Hotel in Seoul
#31 Family Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — W Seoul Walkerhill 5*
Number of rooms: 252
Official Description (provided by the hotel):
Resting cloudlike on the slope of Mount Acha overlooking the Han river, W Seoul is only 15 minutes from the bustling Gangnam financial and business district, yet a world away on 180 acres of parkland. ... more   less 
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Also Known As:
w Seoul Walkerhill Hotel Seoul
w Hotel Seoul
w Hotels Seoul

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