The reviews of Metro Hotel here in Trip Advisor and in every other traveler forum were all fantastic, so I decided to book here for our trip to Seoul.
I initially booked a Deluxe Room for 4 nights. The booking through the website was fast, easy and efficient. Prices are even discounted when you book through the website. A few minutes after I booked, I received an email confirming my reservation and giving me information about my booking.
Then we decided to extend our vacation to 6 nights. I emailed Metro Hotel if I could extend my reservation, and to change the room type from Deluxe to a Standard room. Again, they replied to my email after just a few minutes to confirm that they could extend my reservation to six nights, and that I could change the room type. It was very efficient and hassle-free.
A few days before we arrived in Seoul, I received a call from Metro Hotel confirming my reservation and the details of the room. They even asked if we had any special requests. This is the first time I experienced this from any hotel, and I must say that this kind of customer service puts Metro Hotel at the very top of my best hotel service list.
Upon arrival we were greeted by friendly staff who spoke English really well. I was feeling under the weather when we arrived in Seoul at 6:30am, and I asked if we could get a Business room until we could check in to our actual room (check in time was 3:00pm). They readily accommodated my request and within a few minutes we checked in to the Business room, and by the time we checked out of the room at 12nn, the Standard room that we reserved was ready for check in. Because of their accommodation, I was able to rest and I felt better after a few hours of good sleep.
The Standard room was small, but good enough for two and all our luggage (we had four!). The room provided the essentials I look for in all hotel rooms: cable tv, slippers, toiletries, robes, complimentary water, coffee and tea making facility, fridge, hairdryer, safe. It also had free WIFI, and a high-tech toilet seat to boot.
The location of the hotel is fantastic. It is literally just two minutes away from the airport shuttle bus stop, and also from the subway station (Euljiro-il ga station) which makes going around Seoul a breeze. It is also right smack in the middle of the Myeongdong shopping area. You can take your pick from the variety of restaurants in the area, and shop until you drop! It is right across the Lotte Department Store and Lotte Young Plaza, and a few steps away from the underground Myeongdong Shopping area too. It is likewise five minutes away from the Nanta Myeongdong Theater, where you can watch the famous Nanta Cooking show.
The hotel provides free breakfast buffet when you book through the website. Breakfast was satisfying. I loved their homemade yoghurt, dumplings and porridge. I also loved that the ambient music was classical music, so we ate breakfast with Handel and Bach in the background. It was a fantastic way to start the day.
The staff readily gave me information (and one even researched for me how to best book a Hanggang River Cruise, and which subway station to go to) about tourist destinations in Seoul. They were always smiling, always ready to help, and spoke English really really well (no language barriers here!).
Perhaps the only small negative thing I can say about the hotel is the housekeeping. I don’t think the housekeeping lady did more than change the sheets and towels, and sweep the bathroom floor. On two occasions she threw the tissue (from the trash bin) and the sweepings into the toilet bowl, and forgot to flush it. It was rather gross. It was a good thing the toilet didn’t get clogged with all the tissue and hair and dust haha. But I have to say though, that overall the hotel and the room were really clean.
All in all I loved Metro Hotel. I will definitely recommend this to all my friends and family who are going to Seoul, and will surely stay in this hotel every time I visit Seoul. Five stars, two thumbs up! Kamsahamnida Metro Hotel for a great stay!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.