Great location - 10 minutes casual walk to Anguk station, efficient metro in Seoul means you can go anywhere as they are all connected. 15 minutes walk from airport limo bus stop (Anguk). 10 minutes walk to Insadong where there are plenty restaurants, street food, souvenir shops etc. If you plan to go to Nami island, you may book your tickets at the Nami island office in Insadong at least 1 day earlier. Bus departs from the nearby Tapgol park. Convenience store (Mini Stop) just to the back of the hotel and 7-eleven a few steps away. Walking distance to both Changdeokgung and Gyeongbukgung, we even walked all the way to Gwanghwamun and Cheonggyecheon stream!
Clean rooms - Room cleaned everyday and no issues with toiletries. Just bring your own toothbrush and toothpaste. Small issue was that the air-cond remote control went missing from the 3rd day until our last day. Not sure if it was intentionally removed by housekeeping due to the autumn season, so we had to open a bit of the windows at night for the cool air to come in.
Friendly staff - will not hesitate to assist in your queries. We even received a flower basket as a welcome gesture from the CEO Ms. Jung. We were offered breakfast at the basement every morning even when it was not in our room rate, but we politely declined. We even had the chance to put on some traditional Korean costumes free of charge, just take some photos either in your room or at the open area at rooftop.
Excellent value - the hotel prides itself on this and for the price we paid, we really couldnt ask for more. We stayed for 7 nights and never encountered an unpleasant experience. At time of writing, the hotel is ranked #2 among all 380 hotels in Seoul!! Ms. Jung and her staff definitely deserves to be up there for all their hard work. Will not hesitate to return if visiting Seoul again :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for your kind and wonderful comments with the deep interest.
You are well acquainted with streets of Seoul.
We very much appreciate your detailed explanation regarding your stay at the Hotel Icon.
It will be a great help to other customer.
Thank you again for your effective and useful information.
We will always do our best to continuously improve the quality of our services.
We are looking forward to welcoming you again with open arms on your next visit in the future.
Hotel Icon / C.E.O. Eun-Gyo Jung
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.