I stayed in the Aventree for a few nights, and have had the opportunity to try many of its amenities.
On the pro-side, it is excellent value for money, the rooms are clean, relatively spacious. The breakfast is excellent, yet not included n the room and more expensive than the brunch deal that they propose at midday. The cleaning service was good. The location of the hotel is perfect for tourists... The staff is very courteous and helpful.
On the side to improve, the amount of trainees there is too much, since they come unsupervised at odd hours. I arrived early in the morning, was met by a trainee who made a mistake regarding my rate, opening my credit card, etc. Then on the day of check out, I was attended by two trainees who had no idea that my room had been paid for before, etc. Their english was not enough to respond to my simple instructions regarding payment and I ended up having money debited from my account... which remains to be returned as of today, even though their boss called the bank to fix it... So, an obvious need is for trainees at reception to be backed up by a ergular member of staff, this will avoid such type of mistakes. understand that this is a new hotel and that people need to be trained, but not at the customer's expense...
Another important point, for travelers with children, is that their windows are not equipped with basic security normally present in hotel rooms, and open completely: very dangerous for children. There is no security for windows at this hotel, and they are very reachable to children due to a bow-window type of arrangement... My daughter could have fallen to her death if she had been unsupervised while she tried to open the window out of the blue... The matter was quickly corrrected by the hotel, which dispatched a team to block the window completely.. which meant no fresh air for the next 6 days... still, a priceless compromise while being faced with the possibility of a dead child.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.