I have stayed at the hotel many times in the past, mostly in the new wing and once before in the old wing. This time I was put into the old wing. I arrived quite late at night and it was not until the morning that I realized by the ash trays and smell that I was put into a smoking room. I was not able to be moved because the hotel was apparently full. Needless to say, the next day when I came out of the lift on my floor they were fixing "Non Smoking Floor" signage.
This was the first time in a hotel that my room did not come with an iron. After searching every corner I had to call house keeping to send one up. It was delivered reasonably quickly and stayed set up in my room for the remainder of my 4 day stay, not sure why the it was not taken away.
On my recent trips I have had breakfast in the Italian restaurant space, but decided this time to have it in the newly renovated main restaurant area. This area is extremely spacious and the food selection is excellent. I think the breakfast was probably the best thing about my stay.
The hotel is very close to my office, right next to a great shopping area and above the subway station, so location is fantastic.
I was given a bit of as hard time at check out for being 30 minutes over time and had to negotiate hard not to pay an extra half day rate. For me the room and the general service this time was a bit of a let down. I hope it is better next time.
- Official Description (provided by the hotel):
- A True Business Hotel in the Heart of Seoul ... more less
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- Also Known As:
- Seoul Lotte Hotel