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“Great Location” 3 of 5 stars
Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
5.0 of 5 Hotel   |   30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea   |  
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Ranked #2 of 399 Hotels in Seoul
4.5 of 5 stars 1,615 Reviews
Sydney, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Great Location”
3 of 5 stars Reviewed November 16, 2013

I have stayed at the hotel many times in the past, mostly in the new wing and once before in the old wing. This time I was put into the old wing. I arrived quite late at night and it was not until the morning that I realized by the ash trays and smell that I was put into a smoking room. I was not able to be moved because the hotel was apparently full. Needless to say, the next day when I came out of the lift on my floor they were fixing "Non Smoking Floor" signage.

This was the first time in a hotel that my room did not come with an iron. After searching every corner I had to call house keeping to send one up. It was delivered reasonably quickly and stayed set up in my room for the remainder of my 4 day stay, not sure why the it was not taken away.

On my recent trips I have had breakfast in the Italian restaurant space, but decided this time to have it in the newly renovated main restaurant area. This area is extremely spacious and the food selection is excellent. I think the breakfast was probably the best thing about my stay.

The hotel is very close to my office, right next to a great shopping area and above the subway station, so location is fantastic.

I was given a bit of as hard time at check out for being 30 minutes over time and had to negotiate hard not to pay an extra half day rate. For me the room and the general service this time was a bit of a let down. I hope it is better next time.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 17, 2013
Dear. KFexis

Thank you for using Lotte Hotel Seoul again and posting a valuable review on the Trip Advisor. We appreciate your feedback on our hotel. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations.

You had a good time with our buffet restaurant. There are so many delicious kinds of international food to eat in our buffet restaurant. We keep on trying to improve variety of menus. So I hope you may enjoy more our buffet restaurant next time of your visit.

Unfortunately, we are very sorry to hear that you experienced discomfort during your stay. We apologize for any inconvenience that our hotel has caused you. We will be careful not to allow such an unfortunate event to happen again. We are currently more putting our efforts on the general quality of room which is most important part of your comfort and relaxation along with the quality of service by consistently training our staffs for better language and attitude.

Again, thanks for your great attention on our hotel. Hope you visit us and have a great experience again.


Warm Regards,
Front Office Manager
Susan Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,615 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Helsinki, Finland
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2013

Nice modern roomy business suites. We had the uppgrade and access to the lounge area. Very nice....

One of the best rooms I'w had. Suppricingly large room for a city hotel. Good location, walking disntance for everything. Quite hotel despite the trafic.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 18, 2013
Dear, 40-Anders-73
Thank you for staying at the Lotte Hotel Seoul club lounge and posting a review on the Trip Advisor.

We are happy to learn that your stay has been pleasant. We always try to provide better facilities and enhanced services. We are currently more putting our efforts on the general quality of room which is most important part of your comfort and relaxation along with the quality of service by consistently training our staffs for better language and attitude.
It's unfortunate that you had an unsatisfactory experience in lounge breakfast. We feel sorry about it. We are willing to welcome you back to Lotte Hotel Seoul to give you better breakfast choices and services.

Once again, thank you very much and hope to see you again in the near future .

Warm Regards,
Front Office Manager
Susan Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 13, 2013

Our room was spacious and well lit. The room was immaculately clean. Checkin was excellent. Staff were attentive and patiently answered all our queries. Morning buffet was excellent with wide spread of Asian and western dishes. The hotel is integrated with Lotte Departmental store which is a real plus for shopping. The hotel airport transfer was professional and prompt. Chauffeur patiently gave us recommedations for sight seeing and dining. We thoroughly enjoyed our stay

  • Stayed November 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 14, 2013
Dear, ilivetotravel4ever

Thank you for your visit in our hotel and we sincerely appreciate your review on TripAdvisor.
It is wonderful to hear that you have enjoyed your stay in our hotel and facilities. Also, as you mentioned the location of our hotel is very good to access variety of shopping district.
Furthermore, we thank you for your kind compliments to our dedicated staffs.
I was glad to hear that you enjoyed our warm and caring service at Lotte.

We extend our very best wishes and hope that we will have the pleasure of welcoming you back to Lotte Hotel in the near future.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 13, 2013 via mobile

I was traveling for business and had been in town for some days staying at another property but decided to stay at Lotte Hotel Seoul because of business.

The meaning of my below ratings for the hotel shows how hospitable they can be in both attitude, patience, care & understanding and overall service.

Good Location (when there isn't a massive 20,000 people protest, where it causes inconvenience), A 0.5/100 Service (not the First Point of Contact i.e. Leisure area reception, Front Desk (excl. Concierge), Bell Desk, I would not be paying for the prices advertised for this kind of hotel.

Specifically this seemed new of a business hotel, due to its limited hours of opening time for business centre, leisure area, uptight service and huge language barrier (especially for the lady (elderly) at gym reception).

Would not recommend this hotel to my friends, family, coworkers, affiliated company and hugely the world of travel.

  • Stayed November 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 12, 2013

5 star hotel with a very good location. KAL limo stops right by the hotel and is next to the subway which makes it so convenient to move around. Short walk to Myeongdong where you can shop endlessly. Lastly, the hotel's service is immaculate. They took note of my birthday. Being alone on business, it was a wonderful experience getting a surprise birthday cake and a bouquet of roses signed by the GM. Kudos to Lotte Seoul!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 14, 2013
Dear. Tzechuan

Thank you for staying Lotte Hotel Seoul and sharing your valuable experience with other travellers on Trip Advisor. Your kind words are of the greatest encouragement to all of us.

We are extremely happy to hear that you had a special birthday with us. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times. Also, you liked our perfect location. Lotte Hotel Seoul is located on the middle of Seoul and connected to the Subway Station, Lotte Department Store, and many tourist attractions.

Once again, congratulate your birthday and hope to see you next time. Thank you very much.


Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 10, 2013

The five star Lotte hotel and fun park/amusement park/Shopping complex in Seoul,South Korea is a place for all families and age groups.The hotel itself has been around since 1987 and the adventure park that is part of the hotel the same time period.The complex is huge,and was the biggest in Asia in its hay days,Lotte has many hotels scattered around Korea with this one being the biggest and the the best.As well as the hotel and amusement park it also has various restaurants and shopping stores and department store that is famous in Korea.The hotel is getting old now and a new one is getting built across the road from where it stands at present and is long over due,the current one has a lot of wear and tear and this shows in all aspects of the establishment.The rooms are not cheap but have different packages that suit the majority of people that love amusement parks in Korea.

I do believe the new hotel is almost three times bigger and will host more amusement style features to attract families and International holiday tourists visiting Seoul.This was our families third time here and one thing I was not disappointed in was the service,always great staff with infectious smiles and service.I guess once the new hotel opens things will be even better as new up grades in all arrears are also included to make this huge Hotel/amusement park/shopping complex the star attraction in the ever growing region of Asia.Expect a family of four to spend around $140 US for a day here and that's not including food and beverage nor accommodation,if you want a package this would be more favorable for foreigners and cost effective for a family of four.Food is plentiful and a international smorgasbord is on offer as well as local delicacies.Lotte Hotel has also duty free shopping and its own burger franchise to,all apart of the Lotte franchise.Their are many resorts around Korea so if this one does not suit you,have a look at some of the others in Korea I'm sure one can find one that suits the family or even the romantic at heart.Oh even conventions are held at the hotels as this can be easily accommodated and has the facilities to do so.I personally can't wait t go back and try out the new hotel when it is completed,Korea/Seoul is a wonderful place with surprises for all ages and this is just one of them.Enjoy at your own pace.

Room Tip: If your a traveling family,check out the packages on offer.Better value.
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 12, 2013
Dear. Arlan V

Thank you for staying Lotte Hotel Seoul and posting a detail review on the Trip Advisor. We are very appreciative and very grateful to you.

It is very happy to hear that you had a great family trip with Lotte Hotel Seoul. Lotte hotel, Lotte amusement park and Lotte Shopping complex is a perfect place for all families. Also, it is very close to downtown that our guests can easily reach Myeongdong, Dongdaumun and some of tourist attractions.

Lotte Hotel will continue to provide most comfortable and exceptional service to our valued guest. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times. Lotte hotel, New wing is supposed to be renovated to become a 6-stars hotel, which will have wonderful rooms and facilities.

Once again, thank you very much and we hope to see you next time.


Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 9, 2013

I've been there twice , the rooms are clean and the service is cool . And the front desk is friendly . I think I will stay at the hotel next time .

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 10, 2013
Dear, Bond H

Thank you for your repeating stay with Lotte Hotel Seoul. We appreciate your valuable feedback on TripAdvisor. Your kind words are of the greatest encouragement to all of us.

Lotte hotel, New wing is supposed to be renovated to become a 6-stars hotel, which will have wonderful rooms and facilities. We hope to you can have a chance to join our renovated New wing room in the near future also.

Thank you very much and we look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Seoul

Address: 30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Seoul
#2 Business Hotel in Seoul
#2 Luxury Hotel in Seoul
#5 Romantic Hotel in Seoul
#7 Family Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Seoul 5*
Number of rooms: 1120
Official Description (provided by the hotel):
A True Business Hotel in the Heart of Seoul ... more   less 
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Also Known As:
Seoul Lotte Hotel

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