I have stayed at the hotel many times in the past, mostly in the new wing and once before in the old wing. This time I was put into the old wing. I arrived quite late at night and it was not until the morning that I realized by the ash trays and smell that I was put into a smoking room. I was not able to be moved because the hotel was apparently full. Needless to say, the next day when I came out of the lift on my floor they were fixing "Non Smoking Floor" signage.
This was the first time in a hotel that my room did not come with an iron. After searching every corner I had to call house keeping to send one up. It was delivered reasonably quickly and stayed set up in my room for the remainder of my 4 day stay, not sure why the it was not taken away.
On my recent trips I have had breakfast in the Italian restaurant space, but decided this time to have it in the newly renovated main restaurant area. This area is extremely spacious and the food selection is excellent. I think the breakfast was probably the best thing about my stay.
The hotel is very close to my office, right next to a great shopping area and above the subway station, so location is fantastic.
I was given a bit of as hard time at check out for being 30 minutes over time and had to negotiate hard not to pay an extra half day rate. For me the room and the general service this time was a bit of a let down. I hope it is better next time.
- Official Description (provided by the hotel):
- Lotte Hotel Seoul, Korea's 5 star best luxury hotel, is conveniently located in the heart of Seoul's central business district near Myeongdong and features two hotels-Main Building and New Wing-boasting 1,120 guest rooms combined. Our Seoul hotel is easily accessible by public transportation. Additionally it is near the city hall and public offices, businesses and attractions for tourism such as Namdaemun market, Myeong-dong, Insa-dong, Gyeongbokgung and Deoksugung. Lotte Hotel Seoul is a perfect hotel of 5 star hotels in Seoul for your tourism providing luxurious accommodation options designed by 4 world`s leading design firms. Also, it is the premier luxury hotel for inviting VIP clients such as national guests as New Wing operates a three-Michelin star restaurant, Pierre Gagnaire. Lotte Hotel is also preferred by many VIPs and leaders from different countries as a Korea's representative hotel holding the largest number of international events and cultural festivals. Experience ultimate comfort and unbeatable luxury in the center of Seoul, Choose Korea`s best hotel, Lotte for your exclusive stay. ... more less
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- Also Known As:
- Seoul Lotte Hotel