My office recently booked me in the Lotte for a short stay. Originally built in the 1970s and updated since, the hotel has two high-rise lodging towers, and is connected to a department store and underground shopping area that includes a large food court. The location is extremely convenient, and is close to both the central business district and major shopping areas. The Insadong shopping and arts neighborhood is about a 15-20 minute walk, and the Itaewon entertainment district is around a 10-15 minute drive by taxi. The KAL bus to Incheon airport stops in front of the hotel.
I stayed on the club/executive floor, and do not know how the rooms there compare with the standard offering. The executive floor has a separate check-in service, as well as a lounge area with complementary breakfast, newspapers, snacks/drinks, and Internet service at several computer terminals. The dining area is quite small, and gets hectic at breakfast. The food was fine, but not a standout, and had both Asian and Western fare on offer. Check-in and check-out tend to get backed up, based on my limited observation, but wait times were still less than 10 minutes or so.
The room was quiet and comfortable, with great bedding and a well-appointed bathroom. Housekeeping was almost ruthlessly efficient - it's unusual to get a notice under the door that housekeeping tried to clean the room before 9 am on a Sunday morning, for example. Service was polite and accommodating. The Lotte is a large operation, and it might not be your first choice if you're looking for warm, personalized service, as the emphasis is on a wide range of big-hotel amenities.
Overall, I had a good stay, and would recommend the Lotte for anyone interested in a convenient, centrally-located base for business or tourism in Seoul.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear , ShiMoke
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Thank you for staying Lotte hotel club floor and posting a great review on Trip Advisor! We are very appreciative and very grateful to you
We are extremely happy to hear that you had a nice experience in Lotte hotel Seoul. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times.
Also you liked the central location which allows our guests enjoy the heart of Seoul. Lotte Hotel Seoul is located on the middle of Seoul and connected to the Subway Station, Lotte Department Store, and many tourist attractions.
Once again, thank you very much and we look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.