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“The meaning of good and bad service” 2 of 5 stars
Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
5.0 of 5 Hotel   |   30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea   |  
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Ranked #1 of 393 Hotels in Seoul
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“The meaning of good and bad service”
2 of 5 stars Reviewed November 13, 2013 via mobile

I was traveling for business and had been in town for some days staying at another property but decided to stay at Lotte Hotel Seoul because of business.

The meaning of my below ratings for the hotel shows how hospitable they can be in both attitude, patience, care & understanding and overall service.

Good Location (when there isn't a massive 20,000 people protest, where it causes inconvenience), A 0.5/100 Service (not the First Point of Contact i.e. Leisure area reception, Front Desk (excl. Concierge), Bell Desk, I would not be paying for the prices advertised for this kind of hotel.

Specifically this seemed new of a business hotel, due to its limited hours of opening time for business centre, leisure area, uptight service and huge language barrier (especially for the lady (elderly) at gym reception).

Would not recommend this hotel to my friends, family, coworkers, affiliated company and hugely the world of travel.

  • Stayed November 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,562 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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English first
Singapore, Singapore
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 12, 2013

5 star hotel with a very good location. KAL limo stops right by the hotel and is next to the subway which makes it so convenient to move around. Short walk to Myeongdong where you can shop endlessly. Lastly, the hotel's service is immaculate. They took note of my birthday. Being alone on business, it was a wonderful experience getting a surprise birthday cake and a bouquet of roses signed by the GM. Kudos to Lotte Seoul!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 14, 2013
Dear. Tzechuan

Thank you for staying Lotte Hotel Seoul and sharing your valuable experience with other travellers on Trip Advisor. Your kind words are of the greatest encouragement to all of us.

We are extremely happy to hear that you had a special birthday with us. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times. Also, you liked our perfect location. Lotte Hotel Seoul is located on the middle of Seoul and connected to the Subway Station, Lotte Department Store, and many tourist attractions.

Once again, congratulate your birthday and hope to see you next time. Thank you very much.


Warm Regards,
Front Office Manager
Susan Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 10, 2013

The five star Lotte hotel and fun park/amusement park/Shopping complex in Seoul,South Korea is a place for all families and age groups.The hotel itself has been around since 1987 and the adventure park that is part of the hotel the same time period.The complex is huge,and was the biggest in Asia in its hay days,Lotte has many hotels scattered around Korea with this one being the biggest and the the best.As well as the hotel and amusement park it also has various restaurants and shopping stores and department store that is famous in Korea.The hotel is getting old now and a new one is getting built across the road from where it stands at present and is long over due,the current one has a lot of wear and tear and this shows in all aspects of the establishment.The rooms are not cheap but have different packages that suit the majority of people that love amusement parks in Korea.

I do believe the new hotel is almost three times bigger and will host more amusement style features to attract families and International holiday tourists visiting Seoul.This was our families third time here and one thing I was not disappointed in was the service,always great staff with infectious smiles and service.I guess once the new hotel opens things will be even better as new up grades in all arrears are also included to make this huge Hotel/amusement park/shopping complex the star attraction in the ever growing region of Asia.Expect a family of four to spend around $140 US for a day here and that's not including food and beverage nor accommodation,if you want a package this would be more favorable for foreigners and cost effective for a family of four.Food is plentiful and a international smorgasbord is on offer as well as local delicacies.Lotte Hotel has also duty free shopping and its own burger franchise to,all apart of the Lotte franchise.Their are many resorts around Korea so if this one does not suit you,have a look at some of the others in Korea I'm sure one can find one that suits the family or even the romantic at heart.Oh even conventions are held at the hotels as this can be easily accommodated and has the facilities to do so.I personally can't wait t go back and try out the new hotel when it is completed,Korea/Seoul is a wonderful place with surprises for all ages and this is just one of them.Enjoy at your own pace.

Room Tip: If your a traveling family,check out the packages on offer.Better value.
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 12, 2013
Dear. Arlan V

Thank you for staying Lotte Hotel Seoul and posting a detail review on the Trip Advisor. We are very appreciative and very grateful to you.

It is very happy to hear that you had a great family trip with Lotte Hotel Seoul. Lotte hotel, Lotte amusement park and Lotte Shopping complex is a perfect place for all families. Also, it is very close to downtown that our guests can easily reach Myeongdong, Dongdaumun and some of tourist attractions.

Lotte Hotel will continue to provide most comfortable and exceptional service to our valued guest. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times. Lotte hotel, New wing is supposed to be renovated to become a 6-stars hotel, which will have wonderful rooms and facilities.

Once again, thank you very much and we hope to see you next time.


Warm Regards,
Front Office Manager
Susan Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 9, 2013

I've been there twice , the rooms are clean and the service is cool . And the front desk is friendly . I think I will stay at the hotel next time .

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 10, 2013
Dear, Bond H

Thank you for your repeating stay with Lotte Hotel Seoul. We appreciate your valuable feedback on TripAdvisor. Your kind words are of the greatest encouragement to all of us.

Lotte hotel, New wing is supposed to be renovated to become a 6-stars hotel, which will have wonderful rooms and facilities. We hope to you can have a chance to join our renovated New wing room in the near future also.

Thank you very much and we look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Top Contributor
51 reviews 51 reviews
51 hotel reviews
Reviews in 46 cities Reviews in 46 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed November 7, 2013

My office recently booked me in the Lotte for a short stay. Originally built in the 1970s and updated since, the hotel has two high-rise lodging towers, and is connected to a department store and underground shopping area that includes a large food court. The location is extremely convenient, and is close to both the central business district and major shopping areas. The Insadong shopping and arts neighborhood is about a 15-20 minute walk, and the Itaewon entertainment district is around a 10-15 minute drive by taxi. The KAL bus to Incheon airport stops in front of the hotel.

I stayed on the club/executive floor, and do not know how the rooms there compare with the standard offering. The executive floor has a separate check-in service, as well as a lounge area with complementary breakfast, newspapers, snacks/drinks, and Internet service at several computer terminals. The dining area is quite small, and gets hectic at breakfast. The food was fine, but not a standout, and had both Asian and Western fare on offer. Check-in and check-out tend to get backed up, based on my limited observation, but wait times were still less than 10 minutes or so.

The room was quiet and comfortable, with great bedding and a well-appointed bathroom. Housekeeping was almost ruthlessly efficient - it's unusual to get a notice under the door that housekeeping tried to clean the room before 9 am on a Sunday morning, for example. Service was polite and accommodating. The Lotte is a large operation, and it might not be your first choice if you're looking for warm, personalized service, as the emphasis is on a wide range of big-hotel amenities.

Overall, I had a good stay, and would recommend the Lotte for anyone interested in a convenient, centrally-located base for business or tourism in Seoul.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 9, 2013
Dear , ShiMoke

Thank you for staying Lotte hotel club floor and posting a great review on Trip Advisor! We are very appreciative and very grateful to you
We are extremely happy to hear that you had a nice experience in Lotte hotel Seoul. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times.

Also you liked the central location which allows our guests enjoy the heart of Seoul. Lotte Hotel Seoul is located on the middle of Seoul and connected to the Subway Station, Lotte Department Store, and many tourist attractions.

Once again, thank you very much and we look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2013

I travelled to Seoul for the 1st time in early Aug. Thanks to the reviews from Trip Advisor, I chose to stay in Lotte Seoul. The staff have been very helpful. From the booking of the hotel room till the last day of the stay, everything was well taken care of.

Special thanks to Ms Julie Yoon for arranging the room that has great view of the city and on high floor. Also, thanks for her help on others that make our 1st trip to Seoul a much easier one.

The concierge team was also very helpful with the booking on the shows that we wanted, telling us the various ways to get to the theatres and thoughtfully writing down the address in Korean so that we can show the cab driver, as most of them doesn't understand English.

I also will like to praise the lady who helped us with the luggages. We worried that our luggages will exceed the airline limits, thus we gotten the hotel to help us weigh beforehand so that we can make re-arrangement in case any of the luggage is overweight. The lady came to our room within 5 mins upon calling the room service, carried our heavy luggages to the trolley. I offered to help, but she insisted she can do it. She came back in another 5-10mins. Very professional and efficient!

The only thing I think the hotel needs to improve is probably the breakfast. The selection is not really a lot for the price of 30K Won. Also to take note, for those visitors who are sitting at the part of the club lounge that face Mt NamSan, they tend to be neglected. I remember the plates were piled up on our table and they are not cleared after I came back with my third serving. I tried to signalled to the staff but to no avail. There's probably only one or two staff there. I guess they were short handed.

Overall, the hotel is really a great choice to whoever who will like to travel to Seoul. I'm looking forward to my next stay with the hotel that is next January!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, November 3, 2013
Dear, sulphox77

Thank you for your stay with us and for taking the time to post a good review.
We appreciate your valuable feedback on TripAdvisor.
Your kind words are of the greatest encouragement to all of us.We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations.

And we feel sorry and want to apologize for the inconvenience that you had at breakfast time.
The thing that you mentioned will be imporoved by putting more efforts on our service.
Then we are willing to welcome you with a better service.

Once again, thank you very much and we look forward to the opportunity of
welcoming you back to Lotte Hotel Seoul in the near future.

Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 24, 2013

While the hotel is okay overall, room rates of $300 - $400 USD (and breakfast at $53 USD ) are way over the top. You can get much better value elsewhere.
Our conference was being held in this hotel, and to be fair the conference facilities are very good - no hassle with 300 people using free wi-fi at once, and conference meals were okay - but NO-ONE from the conference were using the bars or restaurants, so none of the networking could occur. Just some examples - a glass of coke $12 US; a glass of wine $39 US (yes the glass, not the bottle!).

Rooms are okay, with good bathrooms, and again free wi-fi in the room.

Room Tip: Rooms in the new wing are fine
See more room tips
  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, October 26, 2013
Dear. Big Dogz S

First of all, thank you for staying Lotte Hotel Seoul and sharing your opinion with other travellers on the Trip Advisor.

We are pleased about that you liked our conference facilities and free wi-fi in the hotel. We are currently more putting our efforts on the general quality of room which is most important part of your comfort and relaxation along with the quality of service by consistently training our staffs for better language and attitude.

Unfortunately, we are very sorry to hear that none of the networking could occur during your stay due to the high-priced rates in our hotel. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations.

Again, thanks for your great attention on our hotel. Hope you visit us and have a great experience again.


Warm Regards,
Front Office Manager
Susan Lee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel Seoul

Address: 30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Seoul
#1 Luxury Hotel in Seoul
#2 Romantic Hotel in Seoul
#2 Business Hotel in Seoul
#8 Family Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Seoul 5*
Number of rooms: 1120
Official Description (provided by the hotel):
A True Business Hotel in the Heart of Seoul ... more   less 
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Also Known As:
Seoul Lotte Hotel

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