I travelled to Seoul for the 1st time in early Aug. Thanks to the reviews from Trip Advisor, I chose to stay in Lotte Seoul. The staff have been very helpful. From the booking of the hotel room till the last day of the stay, everything was well taken care of.
Special thanks to Ms Julie Yoon for arranging the room that has great view of the city and on high floor. Also, thanks for her help on others that make our 1st trip to Seoul a much easier one.
The concierge team was also very helpful with the booking on the shows that we wanted, telling us the various ways to get to the theatres and thoughtfully writing down the address in Korean so that we can show the cab driver, as most of them doesn't understand English.
I also will like to praise the lady who helped us with the luggages. We worried that our luggages will exceed the airline limits, thus we gotten the hotel to help us weigh beforehand so that we can make re-arrangement in case any of the luggage is overweight. The lady came to our room within 5 mins upon calling the room service, carried our heavy luggages to the trolley. I offered to help, but she insisted she can do it. She came back in another 5-10mins. Very professional and efficient!
The only thing I think the hotel needs to improve is probably the breakfast. The selection is not really a lot for the price of 30K Won. Also to take note, for those visitors who are sitting at the part of the club lounge that face Mt NamSan, they tend to be neglected. I remember the plates were piled up on our table and they are not cleared after I came back with my third serving. I tried to signalled to the staff but to no avail. There's probably only one or two staff there. I guess they were short handed.
Overall, the hotel is really a great choice to whoever who will like to travel to Seoul. I'm looking forward to my next stay with the hotel that is next January!
- Official Description (provided by the hotel):
- A True Business Hotel in the Heart of Seoul ... more less
- Reservation Options:
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- Also Known As:
- Seoul Lotte Hotel