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“Great location but room is really small” 4 of 5 stars
Review of Lotte Hotel Seoul

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Lotte Hotel Seoul
5.0 of 5 Hotel   |   30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea   |  
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Ranked #3 of 390 hotels in Seoul
Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great location but room is really small”
4 of 5 stars Reviewed July 15, 2013 via mobile

I was only there for 3 days and I loved how convenient this place was. There is a supermarket and food court just right at the basement . As I was traveling with my 2-year old son , this was a huge plus for me .

I was staying in the main wing. You just have to take the lift to basement and follow the signboard that states department store. You will be reach the food section after you pass by the shoes department. They have food stores that sell sushi, pizza, cakes, bread , spicy rice cake etc.

The basement also links you to Lotte avenue ( all the high end goods) and the Lotte Young Plaza. Just take the underpass from Lotte Young Plaza, you will reach the next tourists atraction, Myeong-dong.

Personally I feel the standard room is rather small and not children friendly. Despite it being small to me, there are 2 glass side tables in the room. Probably good for people on business and shoppers.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 17, 2013
Dear Kerand,

Thank you for staying with us and taking your precious time to post good review.
Your kind words are not only helpful for other travelers on Trip Advisor, but also
gratefully encouraging all of us.

I'm very delighted to learn that you enjoyed our central location which could make you reach every tourists attractions, shopping center including food court for varied selection of
international food so easily.

Thank you for your review and it is my sincere hope that you will choose to return to Lotte Hotel Seoul each time that your travels bring you to Seoul.

Warm Regards
Front Office Manager
Simon Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Singapore, Singapore
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 13, 2013

Somewhat belated but just had to put in my 2 cents worth of comments - you can't go wrong in selecting this hotel. Had rooms on the club level , enjoyed the daily complimentary breakfast.
Rooms are spacious, beds so comfortable, large bathrooms with Molton Brown amenities.
Central location for sightseeing by foot, convenient subway thru the basement for exploring furthur. Loved walking through the shopping mall and food halls each day to and from the subway. Cathedral at nearby Myeongdong for the sunday church goers :)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 15, 2013
Dear YvonneSequerah,

Thank you for allowing us to host you during your recent visit to Seoul and for taking the time to share your words on Trip Advisor.
I am particularly pleased that you loved our luxurious guest rooms with spacious bathrooms.
As you have mentioned, Lotte Hotel Seoul is the most exceptional place for tourists, shoppers, gourmets and even for the sunday church goers:)

Again, thank you for your encouraging review on TripAdvisor and I look forward to welcoming you back to Lotte Hotel Seoul each and every time your travels take you to Seoul.


Warm Regards
Front Office Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
62 reviews 62 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 13, 2013

We stayed at Lotte the last time we were in Seoul at the new wing, Club level.
This 4 day stay, we were at the main wing Club level. There doesn't seem to be a lot of differences between the two wings. They are (at least according to my experience) both renovated and nice.

I would definitely recommend spending a little more for the Club level if you intend to stay in your hotel for any amount of time. Breakfast, tea, and cocktail services, and the lounge area is excellent. One downer for me...there was a smoking room of the lounge where I could smoke my cigar. Seems like these have been removed.

The location of the hotel cannot be beat! Many shops and restaurants in the Myeong Dong area as well as the department store. Historic palaces and Insadong near by...

The rooms are a bit tight but very well laid out. We loved the comfy bed. The view out form the 32nd floor was nice.

The work-out area was very nice and fairly large and well equipped. The spa (hot tubs) are free and nice. We did not try out the spa/treatment/massage facilities or the pool...but looked nice from the outside.

Negatives: The service was usually very good...some minor gripes: the male concierge was not very useful or enthusiastic when asked about local restaurants...gave me some cursory info but I did not get the sense that he wanted to really help me.
Also, this is indirectly related to the hotel but, I had a haircut in the barber shop located on I believe the 4th floor of the new wing. A mediocre cut and shampoo cost me the equivalent of $60. This is a total ripoff...and I got the sense from the proprietor that he knew it was a ripoff...
If the services or the facilities were good, I could accept it...but this place and service/cut was pretty much like any local neighborhood barber shop in Seoul.

We plan to spend the next 4 days at the Park Hyatt in Gangnam next just to add a little variety and since we have not stayed here before.

Room Tip: If you are staying in the club level, being one floor above is great because you can just walk down...
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 15, 2013
Dear SixpackDC,

Thank you for staying with us and taking your precious time to post good review on Trip Advisor.
I am so pleased to have received such wonderful comments and it is the greatest satisfaction for us to be received kind words from a valued guest.

I'm very delighted to learn that you enjoyed our central location, comfortable and well-equipped guest rooms and brand-new fitness club.
As you have mentioned, our club lounge is the most exceptional place to relax and enjoy varied selection of food and beverages in sophisticated ambiance.

Still, I am disappointed to learn that your visit was not a complete success, and apologize for the discomfort you experienced with our concierge and barber shop.
I have well noted those and shared with the incharge department.

Once again I genuinely thank you for your kind words and look forward to the privilege of welcoming you again.


Warm Regards
Front Office Manager
Simon Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, England
Top Contributor
122 reviews 122 reviews
69 hotel reviews
Reviews in 53 cities Reviews in 53 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 12, 2013

One of the best business hotels I have stayed in. I was on the 26th floor in a deluxe room with a king size bed. I liked the ambience of the room and the technical offerrings including free wifi. The bed was very comfortable.

All of the staff were brilliant and kept up a smile all of the time. How the staff on the door can bow to every car that arrives I cannot imagine.

The only downside for me was the La Seine buffet restaurant. I paid UK £45 for a breakfast on the first morning after arrival. The food was good but it was still a buffet and did not warrant £45. The hot western style food and my black tea were just warm. I was also rather put off the food when a customer scooped up some jam with her finger, licked it and put the remaining jam back in the pot. I recognise the hotel cannot legislate for its customers but it was a disgusting sight. I presume the cost of the meal help pay for the overwhelming number of staff - everytime I went to the buffet my drinks and cutlery were whipped from the table by the forever circling staff.

Eat out and relish the comfort of the accommodation. For the accommodation I give the hotel 5 stars.

Room Tip: High floor away from the lifts.
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 14, 2013
Dear. Antarctic

Thank you for staying Lotte Hotel Seoul and posting a great review on TripAdvisor! Your kind words are of the greatest encouragement to all of us.

We are happy to learn that your stay has been pleasant, and you enjoyed our location, facility, even the amenities. Lotte Hotel will continue to provide most comfortable and exceptional service to our valued guest. We strive to exceed all our guest expectations by providing most warm, caring and personalized service at all times.

It's unfortunate that you had an unsatisfactory experience in our buffet restaurant. We are very sorry about your inconvenience. I hope you may enjoy more our buffet restaurant next time of your visit.

Once again, thank you very much and we look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.


Warm Regards
Susan Lee
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Singapore, Singapore
Top Contributor
79 reviews 79 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed July 9, 2013

i stayed 5 nights at a regular room called the superior double bedroom at an average of $355 SGD per nite (KW 270000+room taxes) at 20th floor . This comes with no breakfast (hey u can get breakfast easily at the Lotte supermarket basement!)
This is my second visit to the hotel within the year. Previously we booked the club rooms at TA advisers' recommendations. I had read negative reviews on their regular rooms so to play safe, had booked the club rooms. As this trip was purely for shopping, I booked a regular room. After all, most of time we would be out of the room.
I was pleasantly surprised. The room was very good for the price. The lobby was the same as those for the club rooms. The toilet had all the toiletries of the club rooms. The bathtub (impt for soaking those weary legs) was deep. The sleep quality was very good. The location is perfect for shopaholics - you only need to take the lift to the basement n walk 60m n voila, u are at the subway station ! With the subway, u can go to all the major shopping areas like gangnam , hongdae, Eehua. Of coz myeongdong is across the road too. But the thing is, u are staying on top of the shopping mall. u can just buy breakfast at the lotte supermarket n try everything. You can shop at Lotte's duty-free level for cosmetics, come up to rest n shop again. Perfect ! And the Lotte hotel has very good concierge service. The staff at the check-in counter n concierge all speak English n take good care of the hotel guests. Use the airport limousine bus (from incheon, just buy the tickets when u exit- ticket station is just in front where u exit) that stops right in front of the hotel- really hassle free and comfortable at KW15000. There is no need to take the taxi to the airport n u dont need to use the taxi to move around.

Room Tip: Ask for high floor, or even the ladies floor.
See more room tips
  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 11, 2013
Dear modecai12

Thank you for allowing us to host you during your recent visit and for taking the time to share your glowing feedback on Trip Advisor. Earning referrals from previous guests is a wonderful compliment.

I am specially pleased that you loved our well-equiped, cozy superior room and our central location. And I appreciate your thoughtful compliment on our well-trained staffs' service. There is no greater satisfaction than receiving kind words from a valued guest.

Once again thank you for all your compliments and I hope to have the privilege of serving you on many more visits to Lotte Hotel Seoul in the near future.


Warm Regards
Front Office Manager
Simon Kim
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Hobart, Australia
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 9, 2013

Have stayed several times at this hotel and it never fails to deliver. The rooms are excellent and very spacious. The staff are very good and the hotel is ideally situated in central Seoul. The facilities are very good and a range of restaurants and bars, Below the hotel is easy access to Lotte shops and food hall.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 11, 2013
Dear Starfish2201

Thank you for your kind words and feedback! I am so pleased to hear that you thoroughly enjoyed your stay and I sincerely appreciate your continued support.

I value your patronage and certainly hope to host you again so that we may continue to amaze you with our thoughtful guest service and opulent accommodations.


Warm Regards
Front Office Manager
Simon Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 7, 2013

I've always been staying in this hotel whenever I go to Seoul for business trips.

The hotel is located in the center (City Hall) of Seoul and across the street of Myeodong shopping district not to mention its (Lotte) own department store and duty free shops.

Since I have been staying at this hotel since 2006, I always got a special fruit platter and a bottle of wine as the appreciation gift from the hotel staff.

You can also pay lower price for the executive floor and the special Lady's floor by not having the access of lounge floor and breakfast (if you don't eat big breakfast anyway).

Room Tip: Great location and toiletries :)
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review, July 9, 2013
Dear Candice F,

Thank you for your kind words and sharing your positive feedback regarding Lotte Hotel Seoul.
The continued return of a loyal guest is the most valuable honor that we can earn.

I am specially pleased to read that you love our central location and the courtesies we provide for our loyal guest. The compliment from our loyal guest always encourages us to try harder in every possible way to exceed our guests' expectation.

Once again, thank you for your continued patronage and I look forward to the pleasure of welcoming you again in the near future.


Warm Regards
Simon Kim
Front office manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Lotte Hotel Seoul

Address: 30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Seoul
#2 Business Hotel in Seoul
#2 Luxury Hotel in Seoul
#5 Romantic Hotel in Seoul
#10 Family Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Lotte Hotel Seoul 5*
Official Description (provided by the hotel):
A True Business Hotel in the Heart of Seoul ... more   less 
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Also Known As:
Seoul Lotte Hotel

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