The Lotte hotel is located right in the middle of the business district but with an underground station less than a minute away and several places of interest nearby it is in an excellent location for tourists as well.
The hotel strictly enforces a "no tipping" policy which removes the constant concern of "have I tipped enough, or too much" that comes in other high end establishments.
The rooms are comfortable and though we had some WiFi issues, are fully equipped for both business and leisure travellers. The swimming pool and fitness area is incredible. Full kit is supplied for both the pool and the gym so the only thing you need to bring is your running shoes. The saunas and dip pools are excellent and so are the grooming facilities when you finish. TIP: Though there is shaving gel in the shower/changing area there are no disposable razors so you will need to bring your own if you intend getting ready in there.
We paid the extra US$50 to be located on the club floor and it was outstanding value. This includes breakfast for two people, afternoon tea (with a selection of snadwiches and cakes) and cocktail hours whit free beers, wines and spirits.
The staff are incredibly helpful and efficient. We landed after a long flight from the US on our way home to Thailand and were very tired. Everybody looked after us and made sure we had everything we needed.
Judy at the reception in the new wing was tremendous help. We had bookings for flights to Jeju and a hotel there (not part of the Lotte group) but decided not to go because of the inclement weather. Despite the flights being non-refundable and the onward hotel having a 72 hour cancelation policy (this was within 36 hours of us due to visit) she still managed to get us our money back! Amazing service.
There were very few negatives during our stay, prices in the hotel bars and restaurants are very steep but it is top end, and we would have no hesitation on staying here again whenever we return to Seoul.
- Official Description (provided by the hotel):
- A True Business Hotel in the Heart of Seoul ... more less
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- Also Known As:
- Seoul Lotte Hotel