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Lotte Hotel Seoul: Traveler Reviews

5.0 of 5
30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea
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Lotte Hotel Seoul
Ranked #2 of 379 hotels in Seoul
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1,024 reviews from our community

Traveler rating
    513
    406
    87
    9
    9
See reviews for
Families
227
 
Couples
150
 
Solo
69
 
Business
227
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Chicago, Illinois, United States
1 review
2 helpful votes 2 helpful votes
“Lotte = Great overall experience”
4 of 5 stars Reviewed February 12, 2013

Lotte Seoul (there are 2) is a conveniently located hotel north of the river with accessibility to the subway across the street, a major department store attached to the hotel (upper end luxury and a variety of mall like snacks, accessories, etc.) and some great restaurants around the main lobby area (La Seina). Further, the rooms and bathrooms (Totos w/ Beday et. al. are great) are some of the neatest and stylish that I've experienced.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Umair H about Lotte Hotel Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 매니저 at Lotte Hotel Seoul, responded to this review
February 13, 2013
Greeting from Lotte Hotel Seoul !

First of all, thank you very much for you recent stay with us..

We are extremely happy to read that your stay has been pleasant with us

It is great to see that our guests are enjoying the facilities and services as well as hotel restaurant and great location to acces shopping areas.

We will continually work towards providing warm and genuine service and exceeding our guest expectations.

Once again, thank you very much and we look forward to the opportunity of welcoming you back to Lotte Hotel Seoul in the near future.

Warm Regards
.
Susan Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great location and service”
5 of 5 stars Reviewed February 11, 2013

I stayed in a standard room at this hotel on February 28 for 5 days. It's conveniently located a hop and skip from the action of Myeong Deong and connected to the Lotte Department store. Also, the subway is right by the hotel. The concierge was top notch, making reservations to shows and tours and sending up super detailed map directions to places I wanted to visit.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask skyrabbit about Lotte Hotel Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review
February 18, 2013
Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Lotte Hotel, a respite in the heart of the city with personal service at its best.
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Seoul, South Korea
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Lotte Hotel - New Favourite in Seoul”
5 of 5 stars Reviewed February 5, 2013

I have previously stayed at the Ritz Carlton - no more! This hotel is excellent, the staff are freindly and courteous especially in the Club Lounge. The room was spacious and very clean. The area around the hotel has every type of shopping one can imagine from high end designer fasion to cheap and cheerful! We had a ball wandering the alleyways.
The restaurants in the hotel are typlically high standard and of course high priced - and I am afraid rendered unnecessary by the fantatsic Food Court in the basement of the Lotte department store!
There have been reports that the Club is full at breakfast time but I guess we were lucky as it was not crowded and very very good during our stay.
Walls may be a tad thin in the New Wing - where our room was - but if your not too light a sleeper its ok.
Gym was being refurbished but the temp one was very adequate!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Robert T about Lotte Hotel Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review
February 15, 2013
Dear guest

Thank you for your wonderful review and my team and I thank you for your time and look forward to welcoming you back.

Sincerely yours
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Makati, Philippines
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“Comfortable convenient and classy”
5 of 5 stars Reviewed February 4, 2013

During this trip to seoul it's the winter season where it's wet, cold and frosty. I am more than glad to have been billeted in the top rated hotels and had to the chance to confirm and affirm the reviews that have Been written.
From the moment you step out of the vehicle the well versed and gracious doors men greet you their sincere welcome. The hotel exteriors are grand and flashy as it was still beautifully adorned with Christmas decors.
Service staff are very efficient and gracious and always willing to help in any way they can.
The rooms are very cosy and have panoramic views of the city and the mountains as well. The rooms are spacious including the bath and hi tech heated toilet that was very helpful during the freezing season. The room amenities are ample and cleaned well by house keeping.
The club floor serves good breakfast , afternoon tea and buns of cocktails with some canapés and house wines.
The hotel houses 3 well known restaurants where you can sample great food and service such as la seine, mugunghwa and fine dining French restaurant Pierre gagnaire.
But the true reason of its claim to fame is the convenience that this hotel offers such as its adjacency to the lotte department stores and it has the duty free store as well. Aside from this for foodies who would want to try korean food at its best- the lotte food court is complete and has every korean meal of its kind including desserts and street food. And if you would want food souvenirs the grocery is also located inside this complex where there is a huge variety of delicious products to take home or sample during your stay.
Lastly, even if it's cheap to take a cab the metro of seoul is very efficient , clean and safe and yes there is a link from the hotel to the subway and can shop along too along the way.
In general, this hotel is in the middle of the must see attractions so you can walk it, metro it or cab it . For shopaholics, this is the place to be as the fashion and shopping district of myeongdong is accessible thru the underground walk.
It may be pricey but truly worth it...

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 15 more reviews by Xtinemd for Seoul
Ask Xtinemd about Lotte Hotel Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
worldbest2018, 매니저 at Lotte Hotel Seoul, responded to this review
February 8, 2013
Greeting from Lotte hotel !

Thank you for your visit in our hotel and we sincerely appreciate your review on TripAdvisor!

It is wonderful to hear that you have enjoyed your stay in our Club Floor room and Lounge uses benefit.
Also, as you mentioned the location of our hotel is very good to access variety of shopping district
and its very convenient and easy to use subway.

Furthermore, we thank you for your kind compliments to our dedicated staffs.
I was glad to hear that you enjoyed our warm and caring service at Lotte.

We extend our very best wishes and hope that we will have the pleasure of welcoming you back to Lotte Hotel in the near future.

Warm Regards

Susan Lee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Hotel with an excellent service”
4 of 5 stars Reviewed February 3, 2013

I stayed at Lotte Hotel Seoul from 13th till 17th January when attending a training program and was fortunate to savour the Korean Hospitality at its best. I would not hesitate to recommend this hotel to anyone who is expected to visit Korea.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask T_Senaratne about Lotte Hotel Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KSimonKim, 프론트 매니저 at Lotte Hotel Seoul, responded to this review
February 15, 2013
Thank you for staying with us at Lotte Hotel Seoul.

I have well received your compliments during your last stay with us. I am very pleased to hear that you were touched by my cordial reception which was mere nothing but my sincerity. It was worthwhile to receive compliments from you and your comments will be kept in my mind at all times.

Thank you again and I hope to welcome you soon with a warm hearted service at Lotte Hotel Seoul.


Warm regards,
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Additional Information about Lotte Hotel Seoul

Also Known As:
Seoul Lotte Hotel
Address: 30 Eulji-ro, Jung-gu, Seoul 100-070, South Korea
Phone Number:
Region: South Korea > Seoul
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Seoul
#2 Luxury Hotels in Seoul
#5 Family Hotels in Seoul
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
A True Business Hotel in the Heart of Seoul ... more   less 
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