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“Unreal world!” 5 of 5 stars
Review of Lotte Hotel World

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Lotte Hotel World
4.5 of 5 Hotel   |   240, Olympic-ro, Songpa-gu, Seoul 138-220, South Korea (Jamsil)   |  
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Ranked #6 of 413 Hotels in Seoul
Winchcombe, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Unreal world!”
5 of 5 stars Reviewed January 30, 2013

This huge hotel is part of an even larger complex - including a very large department store, a kids theme park in the basement, a mini Disney World in the lake opposite (with people enjoying gravity drops even in winter weather), a conference centre, a huge basement bar, and then they are building a tower opposite. Service in the hotel was outstanding: just look lost in reception and you are immediately offered help. There are bus routes outside, but I chose to travel by metro - and yes the station is in the hotel too.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this review, February 1, 2013
Thank you for choosing to stay at Lotte Hotel World and for taking the time to post such positive feedback with us.
I am delighted to read that you thoroughly enjoyed your visit, our hospitality and all my team made you very welcome.
Also I am very pleased to hear that you found our location to be conveniently located within walking distance to shopping, transport .

Thank you once again for your feedback and we look forward to welcoming you back very soon.

Warmest regards,
Lee, Duk Woo
Senior Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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777 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Paris
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 28, 2013

There is one of the world's largest amusement parks adjacent to this hotel (accessible without getting out). I am not one of them but it was nice to take a stroll nearby. This hotel is located in the middle of an extremely busy traffic so it may take a while to get out of the area during rush hours. Food is great -- try the buffet restaurant or the Chinese restaurant at the top with great views. Rooms are OK but not fantastique. Services are fine.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this review, February 1, 2013
Thank you for choosing our hotel.
Also Thank you for your feedback placed on Tripadvisor, in regard to your recent visit to Lotte Hotel World.
Your comments are very much appreciated.
I am delighted to note that you thoroughly enjoyed your stay with us.
Thank you once again, for your valued feedback and we look forward to welcoming you back very soon.

Best Regards,
Lee, Duk Woo
Senior Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 25, 2013

On a recent trip Oct, 2012 I stayed here for one week the staff were fantastic, the location was fantstic all in all the place is Great I will certainly be staying here on my next trip
Gary from Ireland

Room Tip: Get a room at front of hotel to great a better view
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this review, January 26, 2013
Thank you for choosing our hotel and your valuable review on Tripadvisor.
I am glad that you are satisfied with our facility and our service.
Also I am pleased to hear that you had a good time at Lotte Hotel World.

Once again, I am delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.
Thank you for choosing us.


Best Regards,
Lee, Duk Woo
Senior Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Haven, Michigan
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 22, 2013

My husband and I stayed here for our 2nd year anniversary for a weekend. It was a really nice hotel with a great view. We have no complaints. Nicely located and you never had to go too far to get anything you needed. We went during the cherry blossom season so it was so beautiful walking around the area near the amusement park.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this review, January 23, 2013
We would like to thank you for taking the time to write the review on Tripadvisor.
It is indeed very heartening to know that you have had a memorable experience and that you enjoyed the overall product and the ambience of the hotel.

We will always do everything possible to merit the confidence you have placed in us.
We eagerly await your return to lotte hotel world.
Thank you,

Best Regards,
Lee, Duk Woo
Senior Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
60 reviews 60 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed January 3, 2013

Stayed at the Lotte World hotel for a night. I had a slight issue with the size of its room, especially for a 5 star hotel it seemed to be really cramped and small. However there were many amenities available for use and the room was clean in general. The view was stunning as well at night. Very accessible as well as I could simply get to a convenience store round the corner or purchase some items from the supermarket located at the Lotte World Shopping Centre just nearby. Location is very central and tons of places are easily accessible.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this review, January 13, 2013
Thank you for choosing to stay at Lotte Hotel World and for taking the time to post such positive feedback with us.
I am absolutely pleased to read that you had such a fabulous stay and that you left the hotel with such wonderful memories.
Thank you once again, for your valued feedback and we look forward to welcoming you back very soon.

Best Regards,
Lee, Duk Woo
Senior Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2013

I have to say : SERVICE LEVEL is the BEST and consistance.From the lobby to the Room everything is perfect. If your planning for a travel to KOREA , you will have to try staying at their property to truly Experience the service level and the comfort level.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this review, January 13, 2013
On behalf of our entire staff,
it is our pleasure to tell you how much we appreciate the opportunity to serve you
at our hotel!
I really appreciate that you are very satisfied with our service.
Once again, Thank you for sparing time and posting your review of our hotel.
It will be helpful information for our future guest who is interested in staying our hotel.
I am glad that you enjoyed your stay with us and
I do hope to see you again sometime!

Best Regards,
Lee, Duk Woo
Senior Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

Starting with a warm welcome from Ms. Lim, I knew right away that this is reputable establishment focused on customer satisfaction and quality. I'm definitely going to stay at this hotel every time when I visit Seoul!
J.Huang

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moustaki7, 제너럴 매니저 at Lotte Hotel World, responded to this review, December 21, 2012
Thank you also for sharing your thoughts about your recent visit in our hotel.
It was a great pleasure to read your valuable and encouraging feedback as we certainly value your comments, and it is imperative for us to improve.
I will have taken the liberty of sharing all your feedback with all my team.

We are pleased that you enjoyed your stay and had a relaxing experience
and We hope to have the chance to welcome you again in the near future.

Best Regards,
Lee, Duk Woo
Senior Vice President
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lotte Hotel World

Address: 240, Olympic-ro, Songpa-gu, Seoul 138-220, South Korea
Phone Number:
Location: South Korea > Seoul > Jamsil
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Seoul
#6 Romantic Hotel in Seoul
#6 Luxury Hotel in Seoul
#6 Business Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Lotte Hotel World 4.5*
Number of rooms: 469
Official Description (provided by the hotel):
Lotte Hotel World is located in Jamsil, the center of the south of Seoul, providing easy downtown access and convenience. Lotte Hotel World, a resort-type business hotel, is directly connected to the beautiful Seokchon Lake and the Lotte World Adventure, one of the world`s largest indoor theme parks. You can feel more special in our character room decorated with the Lotte World Adventure characters "Loti" and "Lory". Equipped with world-renowned international conference halls and banquet halls for special days, Lotte Hotel World is an urban hotel where guests can experience everything from various amusement and rest, adventure and romance, and business and sightseeing at once. ... more   less 
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Also Known As:
Lotte Hotel Seoul

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