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“Emergency stay of one night” 5 of 5 stars
Review of Grand Hyatt Seoul

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Grand Hyatt Seoul
5.0 of 5 Hotel   |   322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea   |  
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Ranked #32 of 399 Hotels in Seoul
4.0 of 5 stars 893 Reviews
somerset
Top Contributor
90 reviews 90 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
30 helpful votes 30 helpful votes
“Emergency stay of one night”
5 of 5 stars Reviewed June 30, 2013

I was taken ill in Korea and stayed here on release from hospital as I had missed my flight. Amazing rooms, extremely helpful staff I really can't fault this hotel. One of the biggest rooms I have ever stayed in with enormous bathroom, very comfortable bed which I was grateful to sink into.

Room Tip: Don't expect a view from the lower floors but all the rooms are lovely
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  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, July 4, 2013
Dear Guest,

We are delighted to hear that your unexpected stay with us was memorable. We have shared your review with all our staff and it has provided a great source of pride and encouragement.
Thank you again, and we look forward to welcoming you back on a planned visit in the future.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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893 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Thaialnd
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 28, 2013

After my last visit for conference in October 2012, this trip is my really holiday in Seoul. I had a chance to stay in this hotel again in Club Deluxe room. Facilities and amenities in the room is excellent, very comfortable bed. Club lounge is also excellent especially during cocktails 5.30-7.30 pm which provide excellent drinks such as Champange, white wine, red wine, all spirits and soft drinks. Hotel fitness and swimming pool also fully equipped. Hotel also provide complimentary shuttle bus to the city for shopping which is very convenience for me to go out to the city.

Room Tip: Complimentary shuttle bus to Myangdong and Itaewon market.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, July 4, 2013
Dear Guest,

Thank you for your review. We are very pleased that you selected Grand Hyatt Seoul for a return visit for your personal holiday. We are happy that you enjoyed our facilities and service. We always strive to provide the best service and dining experience, and are gratified that these efforts have been appreciated. We hope you come back soon and discover more about Grand Hyatt Seoul and our great city.

Best Regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 26, 2013

Enjoyed drinks at the lounge with live entertainment. Staff were very gracious - especially the concierge who were all very helpful and patient with out questions on where to go / how to get there.

Super loved their free shuttle to Itaewon and Myeongdong! Remember though that they are very punctual so you have to be there on the dot!

Room was comfortable, restroom small but functional. Request for amenities took so long though and housekeeping were not intuitive (does not refill used up note pads / no additional bath gel thats half used, et al).

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, June 27, 2013
Dear Madam,

We very much appreciate your kind words about your stay at Grand Hyatt Seoul. We have enjoyed reading your review and are pleased that you were able to take advantage of our many services during our stay. We apologise however, for our shortcomings in responding to your request for amenities. We have taken note of your comments, and have asked our Housekeeping Department to look into providing a more intuitive service. We have also relayed your compliments to our Concierge team and others, to let them know that their excellent service was appreciated.

Again, thank you very much for taking the time to post your review and we hope to see you again at Grand Hyatt Seoul.

Best Regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 26, 2013 via mobile

Rooms are nice and clean but small. Food and drinks are extremely overpriced (+20 for cocktail!) but great lobby and outdoor atmosphere for chilling. Good location - close to itaewon scene! Overall good place to stay and easily accessible by bus from the airport.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, June 27, 2013
Dear Guest,

Thank you very much for your review. We are happy to see that you enjoyed your stay at Grand Hyatt Seoul. Your kind words of advice are very much appreciated as it helps us to gain a better perspective of our operations from the customer viewpoint, enabling us to take action in further improving our service.

Thank you again and we hope to welcome you back in the near future.

Best Regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 25, 2013

I have stayed in this hotel twice and both have been great stays. The hotel is probably one of the best places to stay in Seoul.

Good:
-The room service is fast and the food was good.
-Ate in the Japanese restaurant and the service was good and sushi was great.
-At night, there is a bar called JJ's and is quite good to go to. There is an area where a band plays, a club with dance music, and you can also chill out by the pool.
-It is easy to get to if locals are picking you up - also seen as the "cool," in hotel
-Great service
-There are some nice restaurants walking distance from the hotel.
-concierge was extraordinarily nice and helpful. Printed me maps and guided me well.

Not so good:
Location would be my only problem - it is very far from anything if you are going out, nothing interesting if you were to walk around and look for places to go. Would basically have to take a taxi to anywhere you want to go, but there is always a line of taxis outside.

Room Tip: Get a room with a good view! The right room would have an amazing view of the pool, seoul, and gree...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, June 26, 2013
Dear Guest,

Thank you very much for your detailed review. We have shared your comments with our staff, and they were delighted. Guest’s compliments such as yours are a true motivation, encouraging our people to deliver ever higher levels of service. Once again, thank you for your time and review of your stay at Grand Hyatt Seoul.

We hope to welcome you back to the hotel in very near future.

Best regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 22, 2013

Am a frequent traveler, and have stayed in lots of hotels around Asia. After a while- hotel rooms pretty much look the same, and the one thing that differentiates. Remember this time, when I arrived at the Grand Hyatt Seoul, was coughing and sneezing as I walked with the service manager to my room after check-in. 10 minutes later, he showed up with hot ginger tea and extra blankets, and if I needed a doctor, to contact him for directions.
The room is spacious- and comes with all the amenities you would expect from a 5* hotel. Location is a little far-out, but the service absolutely makes up for it- I truly feel right at home, service managers greet me by name, and will make it a point to stay at the Grand Hyatt whenever I am in Seoul- Highly recommend it.

Room Tip: Request for a room you like during check-in, the front staff will do their best to accommodate
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, June 26, 2013
Dear Madam,

Thank you very much for your valuable review. We are very pleased to read that your stay with us was enjoyable, and especially appreciated your comments on how you “truly felt right at home”. Our greatest satisfaction is providing our guests with a level of service and comfort that creates a home away from home experience. We are pleased to hear that you will be including us in your future travel plans, and look forward to your return visit.

Again, thank you for your kind words and we hope to welcome you back again soon.

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2013

Our ongoing flight through Seoul was cancelled so we ended up with a day at this hotel. It was extremely comfortable, the food and the service was excellent. The airline organized full transfers as well as all meals were provided for free. I would be happy to stay at this hotel once again. This was our second visit and the standard was just as good as on our first visit.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, June 13, 2013
Dear Guest,

Thank you very much for taking the time to leave your review of your unexpected stay with us. While we are sorry to hear of your flight cancellation, we are pleased to know that your unexpected encounter with Grand Hyatt Seoul was enjoyable.

Thank you again. We hope that your next stay with us is a planned one, and that we may have the opportunity to once again exceed your expectations. We look forward to welcoming you back in the near future. Thank you.

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Seoul

Address: 322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Seoul
#14 Business Hotel in Seoul
#22 Luxury Hotel in Seoul
#26 Romantic Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Seoul 5*
Number of rooms: 601
Official Description (provided by the hotel):
Grand Hyatt Seoul, in the heart of the nation’s capital, is set amidst 18 acres of beautifully landscaped gardens at the foot of historic Mt. Namsan. Commanding breathtaking views of the Han River to the south and Mt. Namsan to the north, the hotel is only minutes away from the downtown commercial district and within walking distance of Itaewon, one of the city’s renowned shopping areas. The hotel is 70 minutes away from Incheon International Airport, 50 minutes from Gimpo Domestic Airport, 20 minutes from the Samsung-dong business hub, with most all of the city’s key districts within close proximity to the hotel.Hotel accommodations include 601 contemporary, luxuriously designed rooms and suites, using a selection of natural woods and fabrics to create a comfortable, residential ambience. The hotel hosts The Spa and Club Olympus recreation centre, a sanctuary of calm offering spa treatments, indoor & outdoor pools, tennis & squash courts and an ice skating rink.As a “multi-functional lifestyle destination”, cuisine plays a focal role at Grand Hyatt Seoul. The hotel boasts some of Seoul’s most magnificent 11 restaurants and bars, each showcasing its unique style and authenticity. ... more   less 
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Also Known As:
Grand Hyatt Seoul Hotel Seoul
Seoul Grand Hyatt
Hyatt Seoul
Seoul Hyatt

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