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“A five-star experience!” 4 of 5 stars
Review of Grand Hyatt Seoul

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Grand Hyatt Seoul
5.0 of 5 Hotel   |   322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea   |  
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Ranked #34 of 397 Hotels in Seoul
Seoul, South Korea
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“A five-star experience!”
4 of 5 stars Reviewed February 11, 2013

The Grand Hyatt in Seoul is definitely a five-star hotel and it shows it. Definitely a place of luxury. From it's impressive entrance, it's hilltop location, and the grand lobby, to the ice-rink in front, the lavish restaurants, and exquisite sports facilities, this is a place to kick back and enjoy. A few points of note:

PROS:
1) Breakfast buffet at "Terrace": One of the best buffet restaurants I have had the pleasure to try. Equal (if not slightly better due to its better layout) to that of Park Hyatt Seoul. The creative juices/smoothies are definitely worth a try! I would have expected a larger variety of cheeses, but the made-on-the-spot waffles, pancakes, and any kind of egg-dish did make up for it.

2) The gym "Olympus Club": The most comprehensive gym facility I've seen in a hotel. All aerobic equipment (treadmill, stationary bicycles, etc.) are equipped with a comprehensive entertainment suite which allows you to play games, walk along famous routes all over the world, or simply plug your smart device (both Android and iOS) and enjoy your own personal content while sweating away the breakfast you just had!

3) The indoor pool: Although I couldn't try it myself, the pool is big enough to accommodate several guests at once and allows one to swim, rather than just soak on the spot.

4) The view: We stayed in a room on the 9th floor, facing the Namsan mountain. Especially at night the light decoration of the hotel entrance, combined with the lights from the houses crawling up the side of the mountain and the Namsan Tower itself made up for a stunning view! I can imagine that the view toward Seoul would be equally impressive.

5) The service: The hotel staff really shines through when it comes to politeness and eagerness to help. From check-in to check-out, all our interactions with them were seamless. After our first night, we requested a humidifier since the air was quite dry, as well as a refill for the toiletries. We found both waiting for us when we returned to our room.

CONS:
1) The room: Frankly speaking, this is a small room. We were in the basic double room (Deluxe) and we barely had space to move around. The design of the room is ergonomic and the ceiling-high mirrors gave an impression of space, but nevertheless for the price and 5-star credentials I would have expected a tad more.

2) The prices: Obviously, when staying in a 5-star hotel, you can not expect a bargain when it comes to in-hotel prices. However, some of the charges did seem ridiculous. The cheapest item on the lobby menu was tea, priced at 13000 KRW. Similarly, main dishes on the room service menu started from around 30000 KRW. Bottled water in the gym was sold at the price of ~8000 KRW.

3) False charges: A minor thing, that was resolved very quickly, at checkout I was presented with a bill that included a pay-per-view movie and 2 breakfast charges. Of course, we hadn't watched any pay-per-view movies and breakfast was included in the price of our room. After pointing this out to the hotel staff, they immediately corrected the bill and apologized for the mistake.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, February 20, 2013
Dear Guest,

Thank you for your detailed comments. We are pleased that you were happy with your stay and enjoyed the facilities and services that we provided. We shared your meticulous comments with all our team members as this type of feedback serves as a source of great encouragement in helping us to improve our service even further. It is always a pleasure to receive positive and constructive feedback, such as yours, as it enables us to improve on both our strengths and our weaknesses. We would also like to apologise for any inconvenience through the incorrect charges you noted. We reviewed this matter with the relevant departments in order to ensure that such mischarges or mistakes do not happen again in the future. Once again, your helpful comments are much appreciated. We look forward to the privilege of serving you again at Grand Hyatt Seoul.

Best regards,
Guest Experience Manager
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853 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 10, 2013

We booked a room for New Years Eve and were surprised at how nice the rooms are. Small by US standards but tastefully done and great views. The property is very modern and has everything you need inside the hotel, from shopping to food. They even have an ice skating rink. The NYE fireworks are amazing. Be careful of the hidden cost when booking a room, but most staff speak English.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, February 20, 2013
Dear Guest,

Thank you for your recent stay with us. We always appreciate honest feedback from our guests, because through this valuable input, we get a better understanding of our guest’s needs. Every New Year’s Eve, we have a fireworks display at the ice skating rink and each year we try to surpass our previous celebrations. We are fortunate to have some of the most beautiful scenery in Seoul to help us. As with most hotels around the world, we are subject to various taxes imposed by our host governments. We are very transparent on how these taxes and surcharges are applied to our accommodation, food and beverage charges and hope that you did not find these costs misleading. We appreciate your bringing this to our attention and we look forward to your return.

Best regards,
Guest Experience Manager
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Letchworth, United Kingdom
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 8, 2013

Smart hotel perched high above Seoul with great views of the city. The foyer is beautifully presented, smart, masculine and immaculate in the grand tradition of the 5* business hotel. The check-in service is efficient and the staff are helpful. We went at Christmas time and the enormous tree and decorations were stunning. All the rooms have good views but obviously the higher floor you have the better. The bedrooms had everything you'd expect from a business hotel. Apart from the spacious restaurants - breakfast served watching dawn break over Seoul below is something else - an outstanding feature of this hotel in winter is the stunning ice-rink and cute beverage bar. With the swathes of fairy lights draped in the trees, a prettier spot on a snowy night would be hard to find. The reason I have given the hotel 4 stars is that the hotel is up a very steep hill and unless you have time on your hands and are fit you need taxis to get out and about.

Room Tip: Ask for a "River side Room" on the highest floor you can get
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, February 20, 2013
Dear Guest,

Thank you very much for your kind words, citing us as ‘stunning’, ‘smart’, ‘spectacular’ and more. These words of praise and encouragement are a key motivator for all our staff, as it lets them know how they are doing and motivates them to work even harder to deliver higher levels of guest service. Once again, thank you for sharing your experience. We are grateful for your support and look forward to having the pleasure of welcoming you back to Grand Hyatt Seoul.

Best regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 4, 2013

The Hyatt chain (outside of the US) never disappoints. The lobby of this hotel is teeming with people who have obviously hit on a good thing and won't let go. I don't blame them. The service, food and club lounge were good and the staff always accommodating and helpful. The concierge helped us navigate the city and the language problem so going around Seoul and its many interesting districts was no problem at all. The traveler just has to be organized. The view of a winter wonderland from the cavernous lobby was especially enchanting. There are some minor problems with the room such as the lack of capacious drawers and the impractical design of the washbasin in the bathroom but this is relatively minor. Overall, this hotel is highly recommended.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for your ‘highly recommended’ comments about Grand Hyatt Seoul. We very much appreciate your kind words and have taken the liberty of sharing them with our staff, as feedback from our valued guests is our greatest source of satisfaction and motivation. We would like to suggest that you should return during the summer to experience our stunning outdoor swimming pool overlooking the city from our wonderful position on Namsan Mountain. We are sure you will enjoy it even more than during the ‘winter wonderland’. The scenery is just as captivating during one of our other spectacular seasons.
We look forward to welcoming you again.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 3, 2013 via mobile

The hotel is a good business hotel. It is very well situated and well served by the airport limousine bus service.

The check in process was easy enough - lots of staff on hand to help. Very friendly service.

The rooms are small and indeed too small if you were staying here for more than a couple of nights. The bed was way too hard - like sleeping on a concrete slab. I made a complaint at reception and a soft bed cover was delivered within 10 minutes of asking, which was good. However, I don't understand why the beds are so hard?!

The health centre in the hotel is excellent. There is a bath house and good spa. Also check out the barber shop where you can get a real traditional shave. Great experience.

There is a free shuttle bus that takes you to one of the best areas for restaurants, bars and entertainment.

Highly recommendable.....just need to fix the beds!

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, March 7, 2013
Dear Sir,

Thank you so much for choosing Grand Hyatt Seoul and for sharing your observations and recommendations with other TripAdvisor users. We apologise for the inconvenience you experienced and that our service levels failed to meet your expectations. We would like to point out that we offer a wide variety of room sizes ranging from 30 sq m to 60 sq m, and invite you to try out one of our larger rooms on your next visit. However, your compliments about our service are truly an encouragement to all our staff. We look forward to welcoming you back in the future.

Best Regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 31, 2013 via mobile

Location overlooks the city and hills.
Breakfast buffet has a variety: waffles and eggs made to order, fruit, fresh juices, cheeses, cold cuts and then local Korean fare. Excellent coffee.
The hotel staff are helpful and always available to assist. It's like they are always watching to see if a client needs something.
The lower floor restaurant, JJ's, is not particularly outstanding. It's price point is $23+ for pastas, sandwiches, burgers ($26 usd what?). Not sure if the inattentive service is a cultural difference or is just weak at this restaurant. Certainly not the level of service received at the hotel in general.

Waking distance to Itawaen street. Plus a great little side street right off the hotel entrance with quiet lounges.

Cabs averaged $6 to various venues.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, February 12, 2013
Dear Guest,

Thank you very much for your constructive feedback. We sincerely apologise that our service levels failed to meet your expectations. We are always pleased to receive comments from valued guests like yourself, which motivates us to better serve each and every guest. We have noted your comments and are committed to improving the service areas that require attention. We hope that we may have another opportunity in the future to regain your confidence in our service at all outlets.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evanston, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 27, 2013

I will be honest and this hotel has one of worst public transportation options (taxi is convenient and affordable in Korea but quickly adds up) but both scenic view and fantastic food options quickly pays off.
If you are at regency club, both breakfast and happy hour snack is top choice for Korea hotels. It does not have Korean traditional food but excellent food and drink choices.
The service is excellent and very attentive, even compared at Asian 5 star scale. The gym, swimming pool, tennis court, scenic walking at front yard, quick access to NamSan park makes this hotel very good choice. I highly recommend sauna!

Room Tip: Choose top floor for scenic river view for about $10 to $15 a night. hotel officially charges for ri...
See more room tips
  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, January 31, 2013
Dear Guest,

Thank you very much for your feedback. We are pleased to hear that you were satisfied with your stay. We have shared your compliments with our staffs, as feedback from our valued guests is our greatest source of satisfaction and motivation.
While we graciously welcome favourable feedback, we equally value constructive comments and have taken your remarks with regards to public transportation up with the bus service that runs the service between the hotel and the Itaewon subway stop.
We look forward to welcoming you back to the hotel in the near future.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Seoul

Address: 322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Seoul
#13 Business Hotel in Seoul
#22 Luxury Hotel in Seoul
#31 Romantic Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Seoul 5*
Number of rooms: 601
Official Description (provided by the hotel):
Grand Hyatt Seoul, in the heart of the nation’s capital, is set amidst 18 acres of beautifully landscaped gardens at the foot of historic Mt. Namsan. Commanding breathtaking views of the Han River to the south and Mt. Namsan to the north, the hotel is only minutes away from the downtown commercial district and within walking distance of Itaewon, one of the city’s renowned shopping areas. The hotel is 70 minutes away from Incheon International Airport, 50 minutes from Gimpo Domestic Airport, 20 minutes from the Samsung-dong business hub, with most all of the city’s key districts within close proximity to the hotel.Hotel accommodations include 601 contemporary, luxuriously designed rooms and suites, using a selection of natural woods and fabrics to create a comfortable, residential ambience. The hotel hosts The Spa and Club Olympus recreation centre, a sanctuary of calm offering spa treatments, indoor & outdoor pools, tennis & squash courts and an ice skating rink.As a “multi-functional lifestyle destination”, cuisine plays a focal role at Grand Hyatt Seoul. The hotel boasts some of Seoul’s most magnificent 11 restaurants and bars, each showcasing its unique style and authenticity. ... more   less 
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Also Known As:
Grand Hyatt Seoul Hotel Seoul
Seoul Grand Hyatt
Hyatt Seoul
Seoul Hyatt

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