We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Get the Namsan View” 4 of 5 stars
Review of Grand Hyatt Seoul

Save Saved
You added Grand Hyatt Seoul to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Grand Hyatt Seoul
5.0 of 5 Hotel   |   322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
Bed & Breakfast Package
Ranked #27 of 390 hotels in Seoul
San Francisco, California
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
“Get the Namsan View”
4 of 5 stars Reviewed November 19, 2012

I stayed here for six nights in November. I have been to Seoul many times and have stayed mostly downtown (City Hall, Myeongdong, etc...). This was my first stay there in a more secluded hotel (i.e., Shilla, Grand Hyatt). While it was a bit less inconvenient than having everything at my doorstep and the added daily coming and going involves more buses and trains (or taxis) to and from the Hyatt's hilltop location, I have to say that it is so quiet and peaceful at night. I slept very well each night. Those who have been to Seoul know that it is a 24x7 city...there are few quiet places like this moutaintop in the inner city. Many reviewers say to get the city/river view. You can see that from the lounge or one of the many bars and restaurants in the hotel during your visit or stay. I say get the Namsan Mountain view for your room. It was beautiful at night and also in the morning and if you go in the fall the foliage is spectacular. A few small complaints...#1, wifi in a hotel of this quality and price range should be free...#2, whatever happened to newspapers delivered daily to your door? they cost next to nothing, after all...and #3, the hallways, while clean and well kept up, have this strange thing going on with way too many mirrors, almost like a funhouse effect. It is too much and distracts from the overall regal and calm atmosphere of this hotel. I will attach a photo the Namsan view from my 10th floor room.

Room Tip: Choose City View for the city and river, Mountain View for Namsan.
See more room tips
  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, November 27, 2012
Dear Sir,

Thank you for your taking the time to provide us with a detailed review of your stay. We are happy to hear that you enjoyed our hotel’s location atop Mt. Namsan, which definitely comes with its unique advantages!

I have also noted your suggestions on areas in which we could improve our service. Our team always strives to provide each guest with the best possible experience and your feedback will help us to better tailor our services to meet our guests’ expectations.

All of our associates at Grand Hyatt Seoul thank you for your valuable review and sincerely look forward to welcoming you back.

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

796 people have reviewed this hotel

Traveler rating
    349
    309
    94
    32
    12
See reviews for
93
119
110
380
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 19, 2012

This is one of the best hotels I have ever stayed in. I have stayed here several times now and the service has been very stable. I like the Grand Hyatt's location, which is very close to Itaewon bar and restaurant area.

The hotel has all the features including a full spa area with an indoor and outdoor pool as well as a great gym. I like the hotspring and sauna area, which is very well maintained.

The breakfast and lunch buffets are great with a healthy choice of Western and Korean food items. The view over the river and the Southern part of the city is amazing as the hotel is located on a hillside. So if you can choose a city-view room. Although the "mountain view" is also nice.

The standard rooms are nice although they might feel a little small. Nevertheless they have most of the amenities (except an ironing board and iron, which I had to order from housekeeping). Very unusual for a 5-star hotel of this caliber is the choice of free (slower) and charged (faster) internet services. The free option is a plus and sufficient for checking emails and surfing the web.

The bed is very comfortable. Bathroom did not have a bathtub, which didn't bother me too much, but maybe other people would miss it.

The hotel also has a great club with a live band area and a club (DJ) area. It's always happening especially on the weekends. Drinks are very expensive though.

Room Tip: Choose a city-view room for breathtaking views of the Southern part of Seoul.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, November 27, 2012
Dear Guest,

We’d like to thank you for staying with us and we’re so pleased to hear that you consider Grand Hyatt Seoul to be “one of the best hotels!” While we have won countless awards over the years, it is positive feedback such as yours that makes it all worthwhile, as hearing directly from our guests is a great source of motivation for all of us.

Furthermore, we are glad to learn that you were able to enjoy the various food and beverage outlets at our hotel, as well as our new free Internet service. We look forward to welcoming you back again in the future!

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Betchworth, UK
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 16, 2012

I would recommend wholeheartedly staying here in Seoul. It is a lovely setting with amazing views of the city.
The rooms are a very good size with all amenities. The deluxe rooms have great showers. The only thing in the rooms is that the Aircon is turned off in October and rooms can get a bit hot when the sun is on them. The bed was a little harder than I like but I actually slept well.

The pool is great and good size if you want to do some exercise as opposed to just laze around.

One added benefit is that Taxis are always freely available with no waiting.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, November 27, 2012
Dear Guest,

Thank you so much for choosing Grand Hyatt Seoul and for sharing your observations and recommendations with other TripAdvisor users!

We are extremely happy to hear that your stay with us was both pleasant and comfortable. We sincerely look forward to your next visit.

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, England
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 13, 2012

Great room...amazing view over the city and river from the hill top.
Lavish breakfast, again with great views down to the city.
Highly recommended.
Very handy for the viewing tower on the nearby hill top and nearby art gallery

Room Tip: High up with a view
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, November 27, 2012
Dear Sir,

Thank you very much for sharing your comments about our hotel. We are naturally proud of our location and the service we provide, and are very pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.

We sincerely appreciate your kind comments – thank you again!

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
68 reviews 68 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed November 11, 2012

We were mistreated , neglected,
ignored during check in..

We arrived on a rainy day,
there was NO one at the main entrance to handle the luggage,
greet us ....etc

The clerk who was handling
the check-in was so unfriendly,
that made the experience very unpleasant.

Remember this is a Five-star Hotel,
not a hostel...

Room Tip: ignore this hotel
See more room tips
  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, November 27, 2012
Dear Guest,

We would like to thank you for taking the time to provide feedback about your recent stay with us and would like to sincerely apologise for the service failures you encountered.

We do assign dedicated staff to welcome our guests on arrival, including baggage assistance, valet and guest greeting services. For some reason, these staff members were not in place at the time of your arrival. We are reviewing this area of coverage to ensure that this does not affect future guest experiences.

With regards to your unpleasant check-in experience, this was certainly not reflective of the high level of personal service by which we hold ourselves accountable. We truly apologise. We have taken all of your comments into consideration and are reinforcing our focus on these areas of service.

I know that these apologies cannot reverse your unsatisfactory experience, but we appreciate your taking the time to bring this matter to our attention so that we may pursue improvements. We hope that sometime in the future you will allow us the privilege of serving you again, so that we may restore your confidence in Grand Hyatt Seoul.


Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 5, 2012

I stayed at this hotel twice and every time I enjoyed the great service the staff provided. The hotel is not as convenient in term of its physical location but the free shuttle service is very helpful. Rooms were a little smaller than I expected, but very clean and pleasant especially with the impressive view. The drawback I think is its higher prices both for rooms and restaurants. The breakfast buffet, for example, which is in average based on east Asia standards costs about $40 USD. I also stayed in Grand Hilton in Gangnam which is a better choice if you are on business in Gangnam and do not plan to spend much time in downtown Seoul.

Room Tip: Rooms on the south side with a great view of Hangang river.
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, November 14, 2012
Dear Guest,

First of all, thank you very much for choosing Grand Hyatt Seoul. We are so pleased to hear that you received great service from our staff during your stay.

Thank you also for your comments on our prices. We continually strive to provide the highest value for the quality of service that we deliver. With Seoul being one of Asia’s higher cost economies, our prices, unfortunately, reflect these realities. Nevertheless, we are committed to providing the best value for our customer’s dollar and will take your comments into consideration.

Thank you once again for your candid feedback.

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 29 cities Reviews in 29 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 4, 2012

Grand but it lacks the extra touch. I cant say for certain anything is wrong or bad. But it lacks the unique touch. That said the Grand Hyatt has a great view of the surrounding. You will experience it when you have your breakfast at the the cafe. If it wasn't for the crowd, I would say the stay at this hotel would have been more pleasant.

The hotel is suited for biz travellers. It is not situated in the most convenient location for tourist.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review, November 7, 2012
Dear Guest,

Thank you very much for the candid comments about your stay at our hotel. Our improvement is only possible with honest feedback such as yours. We hope that we may have the opportunity in the future, to provide you with the service you expect and look forward to your return visit.

Again, thank you for taking the time to share your comments with us.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Grand Hyatt Seoul? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Seoul

Address: 322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Seoul
#10 Spa Hotel in Seoul
#21 Luxury Hotel in Seoul
#27 Romantic Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Seoul 5*
Official Description (provided by the hotel):
Grand Hyatt Seoul, in the heart of the nation’s capital, is set amidst 18 acres of beautifully landscaped gardens at the foot of historic Mt. Namsan. Commanding breathtaking views of the Han River to the south and Mt. Namsan to the north, the hotel is only minutes away from the downtown commercial district and within walking distance of Itaewon, one of the city’s renowned shopping areas. The hotel is 70 minutes away from Incheon International Airport, 50 minutes from Gimpo Domestic Airport, 20 minutes from the Samsung-dong business hub, with most all of the city’s key districts within close proximity to the hotel.Hotel accommodations include 601 contemporary, luxuriously designed rooms and suites, using a selection of natural woods and fabrics to create a comfortable, residential ambience. The hotel hosts The Spa and Club Olympus recreation centre, a sanctuary of calm offering spa treatments, indoor & outdoor pools, tennis & squash courts and an ice skating rink.As a “multi-functional lifestyle destination”, cuisine plays a focal role at Grand Hyatt Seoul. The hotel boasts some of Seoul’s most magnificent 11 restaurants and bars, each showcasing its unique style and authenticity. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotels.com, Tingo, Cheap Tickets, HotelsClick, Otel, BookingOdigeoWL, Despegar.com, Priceline and Venere so you can book your Grand Hyatt Seoul reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Seoul Hotel Seoul
Seoul Grand Hyatt
Hyatt Seoul
Seoul Hyatt

Owners: What's your side of the story?

If you own or manage Grand Hyatt Seoul, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.