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Grand Hyatt Seoul: Traveler Reviews

5.0 of 5
322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea
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Grand Hyatt Seoul
Ranked #19 of 379 hotels in Seoul
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587 reviews from our community

Traveler rating
    248
    233
    69
    28
    9
See reviews for
Families
66
 
Couples
81
 
Solo
97
 
Business
268
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Betchworth, UK
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Best Seoul Hotel”
4 of 5 stars Reviewed November 16, 2012

I would recommend wholeheartedly staying here in Seoul. It is a lovely setting with amazing views of the city.
The rooms are a very good size with all amenities. The deluxe rooms have great showers. The only thing in the rooms is that the Aircon is turned off in October and rooms can get a bit hot when the sun is on them. The bed was a little harder than I like but I actually slept well.

The pool is great and good size if you want to do some exercise as opposed to just laze around.

One added benefit is that Taxis are always freely available with no waiting.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DTriggs about Grand Hyatt Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review
November 27, 2012
Dear Guest,

Thank you so much for choosing Grand Hyatt Seoul and for sharing your observations and recommendations with other TripAdvisor users!

We are extremely happy to hear that your stay with us was both pleasant and comfortable. We sincerely look forward to your next visit.

Best regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, England
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Everything just so”
5 of 5 stars Reviewed November 13, 2012

Great room...amazing view over the city and river from the hill top.
Lavish breakfast, again with great views down to the city.
Highly recommended.
Very handy for the viewing tower on the nearby hill top and nearby art gallery

Room Tip: High up with a view
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Traveller_Pip_UK about Grand Hyatt Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review
November 27, 2012
Dear Sir,

Thank you very much for sharing your comments about our hotel. We are naturally proud of our location and the service we provide, and are very pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.

We sincerely appreciate your kind comments – thank you again!

Best regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“Reception was Terrible”
2 of 5 stars Reviewed November 11, 2012

We were mistreated , neglected,
ignored during check in..

We arrived on a rainy day,
there was NO one at the main entrance to handle the luggage,
greet us ....etc

The clerk who was handling
the check-in was so unfriendly,
that made the experience very unpleasant.

Remember this is a Five-star Hotel,
not a hostel...

Room Tip: ignore this hotel
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  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask HongKong1234 about Grand Hyatt Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review
November 27, 2012
Dear Guest,

We would like to thank you for taking the time to provide feedback about your recent stay with us and would like to sincerely apologise for the service failures you encountered.

We do assign dedicated staff to welcome our guests on arrival, including baggage assistance, valet and guest greeting services. For some reason, these staff members were not in place at the time of your arrival. We are reviewing this area of coverage to ensure that this does not affect future guest experiences.

With regards to your unpleasant check-in experience, this was certainly not reflective of the high level of personal service by which we hold ourselves accountable. We truly apologise. We have taken all of your comments into consideration and are reinforcing our focus on these areas of service.

I know that these apologies cannot reverse your unsatisfactory experience, but we appreciate your taking the time to bring this matter to our attention so that we may pursue improvements. We hope that sometime in the future you will allow us the privilege of serving you again, so that we may restore your confidence in Grand Hyatt Seoul.


Best regards,
Guest Experience Manager
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Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great service and facility but pricy”
4 of 5 stars Reviewed November 5, 2012

I stayed at this hotel twice and every time I enjoyed the great service the staff provided. The hotel is not as convenient in term of its physical location but the free shuttle service is very helpful. Rooms were a little smaller than I expected, but very clean and pleasant especially with the impressive view. The drawback I think is its higher prices both for rooms and restaurants. The breakfast buffet, for example, which is in average based on east Asia standards costs about $40 USD. I also stayed in Grand Hilton in Gangnam which is a better choice if you are on business in Gangnam and do not plan to spend much time in downtown Seoul.

Room Tip: Rooms on the south side with a great view of Hangang river.
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kac2020 about Grand Hyatt Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review
November 14, 2012
Dear Guest,

First of all, thank you very much for choosing Grand Hyatt Seoul. We are so pleased to hear that you received great service from our staff during your stay.

Thank you also for your comments on our prices. We continually strive to provide the highest value for the quality of service that we deliver. With Seoul being one of Asia’s higher cost economies, our prices, unfortunately, reflect these realities. Nevertheless, we are committed to providing the best value for our customer’s dollar and will take your comments into consideration.

Thank you once again for your candid feedback.

Best regards,
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Grand”
4 of 5 stars Reviewed November 4, 2012

Grand but it lacks the extra touch. I cant say for certain anything is wrong or bad. But it lacks the unique touch. That said the Grand Hyatt has a great view of the surrounding. You will experience it when you have your breakfast at the the cafe. If it wasn't for the crowd, I would say the stay at this hotel would have been more pleasant.

The hotel is suited for biz travellers. It is not situated in the most convenient location for tourist.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask ecsoviet1984 about Grand Hyatt Seoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Seoul, Guest Experience Manager at Grand Hyatt Seoul, responded to this review
November 7, 2012
Dear Guest,

Thank you very much for the candid comments about your stay at our hotel. Our improvement is only possible with honest feedback such as yours. We hope that we may have the opportunity in the future, to provide you with the service you expect and look forward to your return visit.

Again, thank you for taking the time to share your comments with us.

Best Regards,
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Grand Hyatt Seoul

Also Known As:
Grand Hyatt Seoul Hotel
Grand Hyatt Seoul Hotel Seoul
Seoul Grand Hyatt
Hyatt Seoul
Seoul Hyatt
Address: 322 Sowol-ro, Yongsan-gu, Seoul 140-738, South Korea
Phone Number:
Region: South Korea > Seoul
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Seoul
#16 Luxury Hotels in Seoul
#37 Family Hotels in Seoul
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Grand Hyatt Seoul, in the heart of the nation’s capital, is set amidst 18 acres of beautifully landscaped gardens at the foot of historic Mt. Namsan. Commanding breathtaking views of the Han River to the south and Mt. Namsan to the north, the hotel is only minutes away from the downtown commercial district and within walking distance of Itaewon, one of the city’s renowned shopping areas. The hotel is 70 minutes away from Incheon International Airport, 50 minutes from Gimpo Domestic Airport, 20 minutes from the Samsung-dong business hub, with most all of the city’s key districts within close proximity to the hotel.Hotel accommodations include 601 contemporary, luxuriously designed rooms and suites, using a selection of natural woods and fabrics to create a comfortable, residential ambience. The hotel hosts The Spa and Club Olympus recreation centre, a sanctuary of calm offering spa treatments, indoor & outdoor pools, tennis & squash courts and an ice skating rink.As a “multi-functional lifestyle destination”, cuisine plays a focal role at Grand Hyatt Seoul. The hotel boasts some of Seoul’s most magnificent 11 restaurants and bars, each showcasing its unique style and authenticity. ... more   less 
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