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“Maintaining quality, but ......” 4 of 5 stars
Review of Fraser Suites Insadong

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Fraser Suites Insadong
5.0 of 5 Hotel   |   272 Nakwon-dong Jongno-gu, Seoul 110-320, South Korea (Formerly Fraser Suites Seoul)   |  
Hotel amenities
Ranked #44 of 405 Hotels in Seoul
Bangkok, Thailand
Top Contributor
505 reviews 505 reviews
27 hotel reviews
Reviews in 50 cities Reviews in 50 cities
382 helpful votes 382 helpful votes
“Maintaining quality, but ......”
4 of 5 stars Reviewed November 2, 2013

This was my second stay at the Fraser Suites Insadong. My previous review was posted on November 12, 2012. I can reconfirm everything I mentioned in that review. Except that I booked the hotel directly on their website as I wanted to use my Fraser World Member Card, which afforded me certain amenities, among other things free wifi for 2 devices as opposed to one and free breakfast. Upon checking in, I was advised that they do not accept the card, because they are under new management. I was somewhat confused since it said Fraser Suites on the wall, but yet they were a different management. Confusing, especially since it does not say this anywhere on the website. That would be a good place for disclosure. After a long discussion, the manager allowed for 2 wifi passwords. I thank him for a good management decision, since this was not disclosed prior. I was there for 7 nights. Breakfast was not important for me, but wifi was. The lobby was also remodeled and modernized, but thick white leather couches in Seoul when it is freezing in the winter. I don't think I will be sitting on them. During this trip, the steam room did not work the entire time I was there,. The dry sauna did work, but the whirlpool was suppose to work after 7 pm, but never did. I hope new management does not mean cutting corners, because the Fraser Suites Insadong is in a great location if you are looking for a suite type hotel.

Room Tip: ask for rooms facing N Seoul Tower
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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355 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Perth, Western Australia, Australia
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 1, 2013

This is a perfect apartment where you can maintain your independence with ease. Good spot to Navigate Seoul from with all the amenities needed.

Two very good 711's within 2 minutes walk and subway station closeby. Good for the tourist who wishes to see the historical sites of Seoul. There is also a shuttle bus that if you are the holder of a CostCo card you can go and pick up supplies from memory on a weekly basis.

Staff are very helpful in directions to post offices, historical sites and writing addresses for taxi drivers when returning from a shopping expedition. They are very accommodating and helpful with all requests.

The only slight downside was the washer/dryer - in the humidity it really doesn't work to well for large amounts of washing. The airer must be used and sometimes it makes it feel too much like home.

Highly recommended for those relocating for medium / long stay work or those wishing to base themselves in Seoul and wish to be in a self-contained apartment. Breakfast is reasonably priced and is good for those early morning starts and long days of sightseeing.

Room Tip: Try to get a room facing away from overpass side.
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Croissy-sur-Seine, France
Top Contributor
116 reviews 116 reviews
39 hotel reviews
Reviews in 61 cities Reviews in 61 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed November 1, 2013

I went there on my own to share a 2-bed managed hotel-appart with my parents and had a great time. The location is perfect - slap-bang in the middle of the tourist area of Insadong; 7eleven is 1 minute from the front door, the first Insadong art gallery is the same distance, and it's about 5 minutes to the heart of the Insadong action!

+ Rooftop golf driving range was a laugh.
+ Reception is gorgeous
+ Room was large with decent kitchen facilities.
+ All the sauna / pool was great except for the steam room, which didn't seem to work.
+ Apparently (according to my fellow travellers) the restaurant in the hotel was great.
+ There's a good Coffee Bean café at ground level too...

- Room decor was very outdated
- Air-con did not seem to work for heating purposes
- Buffet breakfast very average, and a bit pricey for what it was.
- Ventilation to the bathrooms was poor.

As others have said, the best bus is the 6011 from the airport; takes about 1hr and costs a fair bit, but way less than a cab. Caution going back to the airport - I managed to get on a 6011 at the right time going to grab my flight, but a few people at the back of the queue got turned away due to lack of luggage space. Allow the possibility that you may have to wait for the following bus in your planning....

All in all - strategically, a great place to spend a week in Seoul.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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austin, tx
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 26, 2013

We stayed in the 2 bedroom/2bath on the 21 floor and it was spacious with an enclosed balcony with a view of Seoul Tower. Interior room was much larger than I expected with a generous living room, dining area, office desk and separate kitchen with washer and dryer room. Kitchen had everything you might need but we ate out as often as possible.

For the Americans, McDonalds and Dunkin Doughnuts are a few blocks away if you are getting homesick.

I did not use the indoor pool but did take a quick peek and looked clean and well maintained.

Travelling in other countries the mattress situation varies and although less plush than normal it was comfortable. Daily housekeeping was a plus and they come ask for laundry picks up each morning. Our room was clean and spacious with great views. Obviously the higher up you can get facing the Seoul Tower, the better.

I did have breakfast there on the last morning of our 8 night stay and it was not bad nor was it stellar. Multiple options of local and western breakfast items.

Room Tip: As high a floor as possible facing the Seoul Tower.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 23, 2013 via mobile

I just returned from my stay at fraser suites and I must say I am a happy customer and would definitely return! The location is great as it's near to Jongno-3 and Anguk. I took airport bus 6002 to the hotel but found that it's more convenient to take 6011 instead so I chose that for my departure. The airport bus is really convenient despite us traveling with a 2.5 yo kid, stroller and two big luggages. Housekeeping service is everyday (I was worried initially that it wouldn't be that frequent) except for Sunday. No complaints with the room and facilities. Paid 40,000 won for wifi for a 5-night stay. Insadong is a great location, not too busy and there are a few gd restaurants - bonjuk, a shop in one of the lanes that sell wonderful gyoza. There is also a traditional BBQ restaurant just opposite Jongno 3 station and food is yummy!

Stayed October 2013, traveled with family
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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 22, 2013

Very nice and easy location, surrounded by unique shops and food stalls.
Was a girls' hen do for my friend. spacious 2 bedroom flats, you got it all.
recommended for family or group of friends.
the only thing is - for the stay, wont have no staff cleaning the room. maybe that is the norm for place like a service apartment.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 19, 2013

Got 4 bedroom flat on the 8th floor. 3 adutls and 3 boys. It has a lot to offer for family with kids. - it has young kids play room, gym for adults, two different swimming pool - one big pool and one pool for toddlers. and one spa pool. good sauna. It also offers movie day for kids once a month and had other activities. Very friendly and helpful. I love Insadong - its only 1-2 min walk to Insadong shopping district. and 15-20 min walk to other major shopping district such as Myung Dong or Lotte department store. Lots of great place to eat nearby. Easy to get subway or taxi to other places. We loved it. Only downside for this place is how uncomfortable bed is! kids were okay. But my husband suffered really bad backache. I was going to give 3 stars because of bed but everything else was so good......

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fraser Suites Insadong

Address: 272 Nakwon-dong Jongno-gu, Seoul 110-320, South Korea (Formerly Fraser Suites Seoul)
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#23 Romantic Hotel in Seoul
#28 Business Hotel in Seoul
#29 Luxury Hotel in Seoul
#42 Family Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fraser Suites Insadong 5*
Number of rooms: 213
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Also Known As:
Fraser Suites Seoul Hotel Seoul
Fraser Hotel Seoul
Seoul Fraser Hotel

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