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“You get what you pay for” 5 of 5 stars
Review of The Shilla Seoul

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The Shilla Seoul
5.0 of 5 Hotel   |   202, Jangchung-dong 2-ga, Jung-gu, Seoul 100-856 , South Korea   |  
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Hotel amenities
Ranked #9 of 387 hotels in Seoul
Honolulu
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“You get what you pay for”
5 of 5 stars Reviewed November 5, 2013 via mobile

I have stayed at a number of the top hotels in Seoul; Intercontienental Coex, the plaza, the W, and the Banyan Tree - while all the aforementioned are good hotels the Shilla is on a different level.

This is an amazing hotel so far above the competition that it is unbelievable. Yes, it is the most expensive hotel I have ever stayed at but there is no delta from what you pay and what you get. The proportion of guests to staff is the first indication of what this place is all about. I would truly say that the proportion seems equal or favors the staff. Things just run well.

Pay the extra money and use the executive lounge. The best lounge I have experienced. Ever.

I am an Ice guy and I asked for a bucket of ice and I got a bucket of perfect globes of ice. Seriously, globes of ice balls. Holy smokes, that won me over. Also, this is the first public place, and hotel, in Seoul that is not stiflingly hot during fall/winter. You can make your room as cold as you want it,

I have stayed at the best hotels in the world and I am annoyingly picky. I cannot complain about this hotel at all. The Shilla is the best hotel in Seoul with out a doubt.

Stayed November 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Auckland, Auckland, New Zealand
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 31, 2013

An amazing building to look at as well as be in. The Chinese restaurant had a wonderful menu and was the best kung pao chicken I've ever eaten. The dinner buffet was also amazing with perfectly cook eye fillets and lamb cutlets, worth the price. The only issue was the proximity to the station. Although close, the entrance to the Shilla is very steep.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 29, 2013

Was in Korea for business, and was amazed at the room quality.
They recently renovated the rooms and the pool/sauna area, so everything was shiny new. The bedding was top notch also so I managed to get great sleep.
Their executive lounge "happy hour" provided about 5-6 hot dishes and 4-5 cold dishes, included beef, shrimp and pasta (if you've been to Hyatt RC Guam club floor, it's 2x better then Hyatt). If you have access to their executive lounge, you should definitely try - their lounge is kids free so it's quiet and relaxing.

Also, if you have access to their Sauna, you should try their "experience shower" its amazing.

I was given a pass to Park View Breakfast (added benefit through FHR), which was better than any other hotel in Korea (and seemed to be very popular among the locals too)

Stayed October 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 24, 2013

I stayed at hotel Shilla as a business traveller for 7 days.Lovely comfortable Rooms. Very clean and large .The Coffee Shop has some out of this world desserts. I decided to try one on my way back from dinner and it was so delicious i ended up going there every day to try out a diffierent dessert. The girls there were also very nice and helpful and even remembered to inquire about what I bought the day before!! It was also nice to have the duty free shop in the same complex. The hotel is ideal for a business traveller. The only drawback is that it is away from the main shopping area.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed October 23, 2013

This is my second time at the Shilla, the first since they've renovated the rooms. It's great to be back.

The hotel remains a world-class 5 star hotel, easily in the top 5 hotels I've been to. Service is great (although it always surprises me how staff still struggle with English). The renovated rooms are very nice and a welcome update to the previous ones. The pool-side is wonderful, although the music at night can get loud and can be heard all the way to the top floor.

The main cons of the hotel:

1- location: there isn't anything particularly "touristy" in the immediate vicinity of the hotel. But there is a metro station right next to the hotel which takes you easily to wherever you want. And of course there are plenty of things to see and do in the hotel itself.

2 - price: you're paying for what you get. Prices are quite exorbitant so make sure you budget accordingly (including for breakfast, etc...).


All in all, the Shilla remains my "go-to" place when I'm in Seoul.

Stayed October 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, Seoul, South Korea
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 13, 2013

This was my first time stay in Shilla hotel after remodeling. It absolutly reach all my expectation. Room was large, clean and neat. Club loung meal was great. Everything was great. Urban Island was warm and clean, even pool crew check quality of water every single hour. In the night, there was band playing Music by the pool. It could be little noisy if you want to stay in the room for resting, but Music plays until 10PM and seems like happens only during Summer.

Anyway, price is little bit expensive but definitely worth it. Also if you have little bit more budget to spend, try to stay executive room. Food and beverages are free..

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnham, United Kingdom
Top Contributor
63 reviews 63 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 12, 2013

The Shilla has always been one of the top hotels in Seoul for comfort and service, with this years renovation updating the rooms and room floors to a brighter more contemporary style.
Service is fantastic with a very high ratio of staff to guests.
The main restaurant still provides one of the best breakfasts I have experienced with a large choice of western and eastern food including made to order eggs, pancakes, waffles, and coffee. The evening buffet remains of a high standard with a broad choice on offer including Korean, Japanese (sushi), Chinese (dumpling bar as well as ready prepared meals), and Western (Italian pasta dishes). There is also a good choice of food available in the Library Bar (which replicates the in room service menu). If you want to pay more, there are premium Japanese and French restaurants within the hotel.
The pool area seems to have benefited from the recent refurbishment and has pleasant covered seating areas or your own cabana if you want to pay for privacy.
I have no reservations in recommending the Shilla, but if I had to raise any minor issues it would be the cost (this is a premium hotel with a room and restaurant rate to match), and location. There is little of interest within walking distance of the hotel so taxi's (which are cheap by western standards) are a necessity.

Room Tip: Rooms at the front or back are equally as good from a view perspective. Front facing rooms give a be...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Shilla Seoul

Address: 202, Jangchung-dong 2-ga, Jung-gu, Seoul 100-856 , South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Seoul
#7 Luxury Hotel in Seoul
#7 Family Hotel in Seoul
#13 Romantic Hotel in Seoul
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Shilla Seoul 5*
Official Description (provided by the hotel):
The Shilla Seoul represents the best hotel in Korea, with contemporary design blending well with traditional patterns and style used back in the Shilla Dynasty. Next to the main building stands the former guesthouse that was once used to welcome special guests from around the world. The main building is replete with restaurants offering outstanding international cuisine, a shopping arcade featuring global brand goods, a pool, and a luxurious spa while in a separate building within the property lies a grand duty-free shop. ... more   less 
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Also Known As:
The Shilla Seoul Hotel Seoul
Shilla Hotel Seoul
The Shilla Hotel Seoul

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