After feeling being ripped off by the taxi driver ( knowing he took the long route to the hotel until he realized i used my own google map to track where we were going), i asked the front desk what the average cab cost should be from Gimpo airport. The frontdesk lady who seemed friendly, responded "40K KWN". I showed her the receipt that i had to pay 47K KWN due to the dishonest driver. She then changed her tone saying "oh thats right, the average is 47K." I actually asked the information desk at the airport prior to getting a taxi, and got a response of 40K KWN as well. Not a great first impression of the staff's response.
She then assigned me a room. I arrived the room and immediately can smell the stink of the old smoke still in the air. I questioned the staff who helped to carry my suitcases if the hotel is a noon-smoking hotel or if they have any rooms for smokers and if this is one of them. He responded the hotel is non-smoking facility. I then thought maybe its just me..but after staying in the room for 5 mins, my head started to hurt due to the smell. I called the front desk and asked for a room change. While the staff apologized for the inconvenience and now based on tripadvisor reviewers comment, i now realized there are rooms for smokers. i then questioned why the heck the staff wasn't honest when i asked if this is the room for smoker and if the hotel is 100% non-smoking facility.
After 15 mins wait, they finally sent someone else to give me the key for a new room. This one turned up to be alright.
I also then called the operator letting her know i would like to add my Marriott member number to the record, so i can get the points of staying at the hotel. She wouldn't even let me finish my sentence and already assumed that i was concerned about the Internet charge. She kept emphasizing i would not be charged for the Internet due to the corporate package of the booking. If she had just listened to what i had to say, i wouldn't have to wasted that time to hearing things i already know while not getting anywhere of why i called.
Not to mention the room, bathroom vanities, carpet, and furnitures look like they came out of 1980's hotel.
This is definitely not a 4 star hotel. I would rate it as 3 the most!!
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- Also Known As:
- Renaissance Seoul
- Seoul Renaissance