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“Great Hotel.” 5 of 5 stars
Review of JW Marriott Hotel Seoul

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JW Marriott Hotel Seoul
5.0 of 5 Hotel   |   176, Sinbanpo-ro, Seocho-gu, Seoul 137-040, South Korea   |  
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20% Off on Junior Suite
Ranked #14 of 397 Hotels in Seoul
Jefferson, Colorado
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
“Great Hotel.”
5 of 5 stars Reviewed May 15, 2012

This is a great hotel. The rooms are very nice and the service is good. There is plenty of food nearby and there is also a Cigar Store in the lobby which I like.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review, May 13, 2014
Dear Reviewer,

Hello this is Matthew Cooper, new General Manager at JW Marriott Seoul. I appreciate your time to share your comments with us and look forward to your return in the future. Please feel free to connect with me before your next stay on contactus.jwseoul@marriott.com.

Kindest regards,

Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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750 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 6, 2012

We stayed in this hotel on business for 3 nights. From the word go, everything about this hotel was ridiculously expensive and we felt like we were being milked for every penny they could get out of us rather than being able to appreciate and enjoy our stay. The common areas of the hotel were nice, though fairly average for its star rating. Our room was extremely disappointing (clean, but absolutely no 'extras' and definitely nowhere near 4 or 5 star standard). Here are some basics that will hopefully be useful:

Positives:

- Great concierge service (but pretty much equal with other hotels in this price bracket)
- Nice lobby
- Excellent work-out facilities
- Good views of Seoul
- Brilliant pre-arrival information; they kindly sent an email offering their various pre-arrival services
- Good location, right above a metro station (Express Bus Terminal) and a shopping mall (where there is a Starbucks and numerous reasonably priced restaurants near the entrance to the metro)

Negatives:

- Our room felt cheap: very low quality coffee in rooms; no plugs near the beds (poorly designed and hard to use lighting/electricity system), a very limited television menu (just 'TV', 'adult movies', 'disable adult movies' and 'view your bill' - you couldn't even book your wake-up call via the TV), fairly low quality shampoo etc., room/hotel informational booklet including info about extra charges was hidden away in a clothes drawer under the TV (we found it the 2nd day), very basic shower - nothing special about it, towels stored above the bathtub, which you cannot reach from the shower, etc., no free Wifi unless you become a Marriott club member. There may be marble floors in the bathroom, but this doesn't make up for the lack of basically anything else.
- Only very occasional bus service to hotel; make sure to check times in advance. With last bus departing at 9 pm, be careful if arriving late, as taxi costs around $75 (private limo $135, must be booked in advance, so plan on a taxi if your flight is delayed, as ours was).
- Prices for dinner very high: very basic meal (vegetable stir fry and rice, no appetisers, no drinks of any kind) cost $36 a person, and breakfasts hovered around the $40 mark (even for a simple continental breakfast). Most similar-quality restaurants outside the hotel are less than half the price
- We had been upgraded to the executive floor (according to the check-in slip), and when we arrived, the attendant said, "Sorry, we're not putting you in this room, you will be in this other room." You'd think that a good hotel would have ensured that a guest's check-in slip was correct before making them think they'd been upgraded! It was quite offensive.
- Mini-bar water costs $6 for a smaller than average bottled beverage; other items similarly overpriced.
- The day spa, which we had hoped to use, had a full day priced at $700, many 1-2 hour treatments around the $300 mark which we found to be extortionate
- The pool didn't really have a relaxing area - it was mostly all for laps and in-water exercise machines (though this actually may be a plus for you!)

Basically, the hotel felt like a 5-star, the room and amenities felt like 3-star. Very disappointing...

Room Tip: Only get an Executive room if you are planning to stay here.
See more room tips
  • Stayed April 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review, May 13, 2014
Dear Reviewer,

Hello this is Matthew Cooper, new General Manager at JW Marriott Seoul. I appreciate your time to share your comments with us and look forward to your return in the future. Please feel free to connect with me before your next stay on contactus.jwseoul@marriott.com.

Kindest regards,

Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis
Top Contributor
73 reviews 73 reviews
63 hotel reviews
Reviews in 61 cities Reviews in 61 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed April 29, 2012

We stayed at the JW Marriott Seoul for two nights on a stopover before heading back to the USA. For Seoul, the hotel offers an excellent location. It costs about $10 one way to get from the hotel to “hot spots” like shopping. Yes you can use the subway but communication was a problem for us as we do not speak or read Korean.

One downside of the hotel is the elevator system. It is bad. For example, the Executive Lounge is on the 30th floor and it took us almost 10 minutes to get to the lobby. It seemed like only one was working. But, that was not the case. This was the entire weekend not just a onetime occurrence. And, if you were on the 4th floor and needed to get the lobby……good luck. The elevators were packed. So, the morale of the story is to give yourself plenty of time to get from your room to the lobby. You may not think this is a big deal unless of course you get frustrated in an elevator when it takes 10 minutes to get from point A to point B or when you want to get into a very crowded elevator and no one wants to let you in.

I stayed on points and was upgraded to a Jr. Suite. The room was excellent and the service was outstanding. The executive lounge is among the best I have used. And, they gave me a very late checkout.

I will definitely stay here again. Just watch out for the elevator!

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review, May 13, 2014
Dear Reviewer,

Hello this is Matthew Cooper, new General Manager at JW Marriott Seoul. I appreciate your time to share your comments with us and look forward to your return in the future. Please feel free to connect with me before your next stay on contactus.jwseoul@marriott.com.

Kindest regards,

Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 27, 2012 via mobile

TripAdvisor review JW Marriot 
Stayed in a Superior King City View on 10 th floor in April 2012 for 1 week. 

Bus from Incheon ICN airport. The 6040 takes you direct to Marriott however runs to a blastedly inconvenient schedule of approx 1-3 hours. I took the 6020, runs every 20mins, helpful attendant loads & unloads your bags giving you a chit. Cost is KRW15,000 (say USD15) took about 1 hour. Jump out at Gangnam Express Bus Terminal - bus driver kindly gestures the Marriot is behind the shopping centre. You walk about 100m to enter the plush Shinsegae Shopping Centre then take lift or escalator to 2nd floor. Small signs indicate the Marriott side entrance which is around the corner from Tiffany jewelry shop. Very easy if your luggage is on wheels. I would not do it with very young children however due to their propensity for bolting & you are dropped off on a busy road. 

Marriot lifts are fairly regular given the almost 500 rooms. Staff are polite & efficient. 

Room service is quick & a good standard, particularly for breakfast.  I still thought everything was ludicrously overpriced considering it was just standard hotel fare. 

The hotel feels quite plush, however its dated with the black marble bathrooms of a certain style, gold trimmings, gold, wood & copper toned lobby.  I should have anticipated this of course, however feel I now prefer the lighter and brighter, simpler modern styling you get in places such as Park Hyatt or even Novotel. 

Rooms are looking a bit dated, green & white floral carpet past it's prime, bathrobe a bit worn, my headboard looked like a 2yo had in the past attacked it with the provided fluoro marker - clearly the room is due for a refresh.  The room was non-smoking, and had no discernable smell so the cleaning staff are diligent. 

Bathroom shampoo etc some 'botanical collection' Nirvae' which feels rather cheap compared to offerings at similar properties, ie: Park Hyatt have the excellent Aesop which is top notch, ShangriLa with the lovely Bvlgari etc. The loo has all the buttons to suprise with wash & dry cycles. 

Tea green & black, coffee, decaff coffee, white & brown sugar plus creamer provided. Braun coffee percolator can be used as a kettle to boil water, tad slow. 

Free Internet if you are a Marriot Rewards member - actually quite useful to join. 

The lobby has a Deli which is like a premium convenience store where you can buy overpriced goods & packed salads (KRW10) , sandwiches, wraps, sushi & bento boxes, cakes, chocolate, drinks, Hagen Dazs ice cream etc. Perrier for KRW6000, or you can walk 3 mins to the Smoothy King in the mall & it's KRW3000. 

Hotel is perched above the expansive Shinsegae Mall where you can buy designer items on the upper floors or descend to the lower levels where it becomes City Central Mall for Baskin Robbins, Coffee Bean, Aveda Concept Salon, convenience booths selling dairy/juices/soft drinks/crisps, French bakery. 
Once you make it past Chanel, YSL & all that tweedy, cashmere flounce you can also find Gap men's/ladies/kids, 
Banana Republic etc with clothes to fit westerners. Forget about shoes though. 
It's the typical Seoul department store, laid out with the same stuff you'll find at Lotte. 

The Marriot restaurants & bars on LL (lower lobby) are nicely laid out however exorbitantly priced and not particularly exciting. If you are looking for some local flavour I think you are better off sampling the numerous restaurants in the malls. 
Shinsegae top floor (11th?) has many good Jap, Chinese, Korean etc restaurants.  Shinsegae basement 1 (B1) is fantastic - gourmet foodies world with some small places to eat in & heaps of take away. Dean&DeLuca are here for anyone hankering for salmon bagels. Gusttimo gelato tastes exactly like in Italy. 
The place is heaving on weekends. 

Verdict: great hotel for business people on expenses.  Value for money isn't there if using your own pocket. 
However, location is brilliant if you are on a shopping & eating spree & being located above the excellent metro means you can access all of Seoul cheaply & quickly thus avoiding those crazy taxi drivers. 

  • Stayed April 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review, May 13, 2014
Dear Reviewer,

Hello this is Matthew Cooper, new General Manager at JW Marriott Seoul. I appreciate your time to share your comments with us and look forward to your return in the future. Please feel free to connect with me before your next stay on contactus.jwseoul@marriott.com.

Kindest regards,

Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 25, 2012

Likes: almost everything. Great reception, courteous staff, luxury surroundings, great restaurants, nice linen, bathroom, everything you'd expect for the price........except the dirty swimming pool. I've stayed at this hotel 7 times and on 3 separate occasions I've developed an ear infection after swimming in the pool......could be coincidence but I don't think so.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review, May 13, 2014
Dear Reviewer,

Hello this is Matthew Cooper, new General Manager at JW Marriott Seoul. I appreciate your time to share your comments with us and look forward to your return in the future. Please feel free to connect with me before your next stay on contactus.jwseoul@marriott.com.

Kindest regards,

Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 24, 2012

I really love this hotel! I stayed there in June 2008 and again in March 2012. I originally picked this hotel as it was near to the meetings I was attending, and it was recommended. The hotel is connected to a shopping center, including a supermarket and food hall, as well as a bus terminal with local food stalls for a cheap local bite. The room is very comfortable and well appointed; don't be an 'Earth-killer' and rely on disposable amenities such as hotel toothbrushes and razors, as they charge for these items.
The breakfast spread in the hotel cafe was very extensive and nicely presented. The cafe is spacious, so even though it's busy, it doesn't feel too crowded.
The indoor pool and 24 hour gym are wonderful and after a day in meetings most welcome.
The staff were very professional, friendly, and responsive. I did not have any language problems with staff, except the chambermaid, but this did not create any issues for me.
I look forward to staying at this hotel again.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review, May 13, 2014
Dear Reviewer,

Hello this is Matthew Cooper, new General Manager at JW Marriott Seoul. I appreciate your time to share your comments with us and look forward to your return in the future. Please feel free to connect with me before your next stay on contactus.jwseoul@marriott.com.

Kindest regards,

Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed April 21, 2012

This hotel has great physical amenties, including the gym and hot springs in the basement, but for me, it lacks the wecloming personality of JW in Hong Kong, or Marriott in Singapore. Staff go out of their way to stick to regulations, rather than out of their way to help you. We had many problems with communication. I know that its not their fault that I can't speak Korean and therefore could not make myself understood, but the staff did not seem concerned that we could not communiicate. They just sshug thier shoulders and move on to their next task.

Charging for the toothbrush and razor and only leaving two coffee pods for the espresso machine are not welcoming generous gestures.

Breakfast in the Executive lounge is very American, so I asked if I could have breakkfast in the main restaurant downstairs, but was told that this was not allowed as they had counted and catered for me in the Exec lounge. There is a wide choice of Asian breakfast dishes downstairs.

Room Tip: If you lilke beige, then you will like these rooms.
See more room tips
  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JW_Seoul, General Manager at JW Marriott Hotel Seoul, responded to this review, May 13, 2014
Dear Reviewer,

Hello this is Matthew Cooper, new General Manager at JW Marriott Seoul. I appreciate your time to share your comments with us and look forward to your return in the future. Please feel free to connect with me before your next stay on contactus.jwseoul@marriott.com.

Kindest regards,

Matthew Cooper
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Seoul

Address: 176, Sinbanpo-ro, Seocho-gu, Seoul 137-040, South Korea
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Seoul
#6 Spa Hotel in Seoul
#8 Business Hotel in Seoul
#12 Luxury Hotel in Seoul
#24 Romantic Hotel in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — JW Marriott Hotel Seoul 5*
Number of rooms: 497
Official Description (provided by the hotel):
Located within Central City, Korea's most extensive multi-purpose complex, featuring a prestigious Shinsegae department store, Go-To Mall underground shopping arcade, a large multiplex movie theater and more and with three subway lines directly linked, the JW Marriott Seoul is in many ways the new heart of Seoul. St. Mary’s Hospital and Banpo Hangang River Park lie just a short distance away and the expressway leading to Gyeonggi-do Province, the heart of Korea's semiconductor industry, begins just next to Central City. JW Marriott Seoul is perfect for discerning travelers. Boasting large, luxurious guest rooms and free internet access for Marriott Rewards members, the hotel houses one of Asia’s most comprehensive fitness centers, the Marquis Thermal Spa and Fitness Club, spanning three floors. With multiple restaurants and bars, versatile meeting rooms and banquet spaces also, the JW Marriott Seoul has so much to offer. ... more   less 
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Also Known As:
Jw Marriott Seoul
Marriott Hotel Seoul
Marriott Seoul
Seoul Marriott

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