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Grand Ambassador Seoul: Traveler Reviews


186-54, 2-ga Jangchung-dong, Jung-gu | (formerly Sofitel), Seoul 100-855, South Korea
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Best fare found from Los Angeles to Seoul: $743

Reviews you can trust

92% Recommend
4.0 of 5 stars 117 reviews
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[ Date ] [ Rating ]
Good choice

Grand Ambassador Seoul

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4 of 5 stars
Peripotetic   12 contributions
Sydney
Jun 27, 2009 | Trip type: Business, Solo travel

Sofitel is a good hotel with affordable rates when compared with other topend hotels in Seoul. The rooms are a good size and relatively clean. As with many hotels these days the laundry, minibar and internet charges are ridiculous, but roomservice was reasonable given the quality of the food. It is just a short ($1) train ride anywhere and like Japan, the railservice is very efficient and easy to use. The airport shuttle and many of the tourist buses stop here and there are always taxis out the front as well if you want them. If only hotels would realise that the few extra dollars they earn on the internet is putting so many more people off staying there........ In 2009 surely internet should be basically free in good hotels??????

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since December 26, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Two thumbs up

Grand Ambassador Seoul

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5 of 5 stars
JeanSook   2 contributions
Sebring, Florida
Jun 23, 2009 | Trip type: Couples

My husband & I stayed in this Sofitel hotel for a week in May of 2009. The hospitality of the employees exceeded our expectations; friendly, professional & knowledgable. Our room had a view of Namsan tower , very clean, comfortable bed & pillows. We loved the strong water pressure in our shower & the heated toilet seat. Breakfast buffet is a must; mix of western & asian food with fresh fruit bar. There is a Korean Sauna on site. Complimentary bus rides to & from downtown Seoul was a plus. The subway is 5 minutes walking distance & easy to figure out. We took our clothes to a dry cleaners nearby & saved $$$. Will definitely stay here again !!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since May 31, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
A well-run, relaxing place to stay for business

Grand Ambassador Seoul

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4 of 5 stars
SysGuy   1 contribution
East Midlands, UK
Jun 19, 2009 | Trip type: Business, Solo travel

A comfortable & competent hotel. I was on a busy 2-night trip to Seoul, and needed a hotel providing pleasant and well-run accommodation. The Ambassador did not disappoint.
Late evening arrival was no problem, checkin was efficient. I was upgraded from Superior Double to Suite as they couldn't provide the booked room - but who can complain at that? Staff were helpful courteous and professional. The room was clean and spacious for one person (although an international room with no particular character), and everything worked well. The decor is just starting to show some signs of wear, but it's a very minor matter. Breakfast was a mix of Eastern & Western, which added interest, and was a fresh and plentiful buffet. It's a shame I was too tired to really appreciate it ini the mornings! The bar is pleasant, but I cannot recommend the house band 'Gran-A' - most Kareoke turns are no worse than this! However, it did not detract from the stay.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2009
  • Visit was for Business
  • Traveled with Solo Traveller
  • Age group 35_49
  • Member since June 19, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lovely Sofitel in Middle of Seoul

Grand Ambassador Seoul

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4 of 5 stars
abbey456   3 contributions
Singapore
Jun 2, 2009 | Trip type: Business, Solo travel

Its was a wonderful experience in Seoul with Sofitel

That was my first trip to Korea as I am not aware about the city ,tourist spots and industrial area

I stayed in that hotel for 5 days and out of that 5 days I never expereince anything odd to Indian as Continental food is available and all Staff was Beautiful and co-operative mostly thier staff who is guiding all new Entrant to city for city Tour,Night Life

I love to visit same hotel

Abhijit

  • Liked — Room Design
  • Disliked — City Trafic
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2009
  • Visit was for Business
  • Traveled with Solo traveller
  • Age group 25-34
  • Member since June 02, 2009
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Great pool scene
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Shopping, Concerts / Music festival
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Average price*: €108 (year-round)
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Great Location but thats about it

Grand Ambassador Seoul

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3 of 5 stars
Beebim   9 contributions
Seoul, South Korea
May 12, 2009 | Trip type: Couples
1
person found this review helpful

Stayed here for 1 night while in Seoul. Vallet parking was great but as we walked in to the foyer we were met by rushing flustered staff, screaming children and many wedding guests who werent concerned about the experience of others staying in the hotel. We carried our own bags to the checkin counter and were greated by a similar rushed and non welcoming checkin. We carried our bags to our room and were met by a strong chemical smell (as though they were covering the previous guests cigarette smoke). We opened the window and left the building for a couple of hours. We asked the concierge how could we get to the top of Nam Sam mountain and he just shrugged and suggested we ask the taxi driver. The one redeeming feature of this hotel was the excellent service and quality of food we experienced in the buffet restaurant.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since March 04, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from Dahl Joe, Guest Relations Team Leader
(Management representative)
Jun 21, 2009
Dear Guest,

First of all, we would like to thank you for your staying in Sofitel Ambassador Seoul as your accommodation choice in Korea and also for taking the time to share your comments in the Travel Reviews of the tripadvisor homepage.

Please accept our sincere apologies for the unacceptable services provided to you in our hotel during your stay in April, 2009. It is sincere regret that I note your dissatisfaction with disturbing atmosphere on your arrival at the hotel lobby. As the Sofitel Ambassador Seoul is the most popular hotel for the wedding in Seoul, it is true that numbers of the visitors who make crowded and noisy the public areas such as lobby come to the hotel on weekends. I cannot also apologize enough for the non welcoming check-in at the reception desk and no escort with handing the luggage during your check-in and unfriendly concierge services when you went out after the check-in.

We hope this experience does not in any way reflect our usual level of services. It is through feedback such as yours that we are able to improve the quality of our services to better meet the needs of our guests. Your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder for our future guests. Your comments have been carefully noted and I can assure you the necessary steps have been taken to avoid such inconveniences in the future.

For your information, the strong smell when you enter the room was come from the air freshener the housekeeping supervisor use during the room check in case of the necessity. Please be kindly informed that it is not harmful for your health at all, and we have changed the odorless air freshener to prevent such a mistake from happening again with a very close attention to use it. Your valuable comment gives us an opportunity to better our service. If there is any way we can assist you further, do not hesitate to contact us.

Thank you for your continued support to our hotel, and look forward to having you back with us at Sofitel Ambassador Seoul.

Dahl Joe
Guest Relations Team Leader
Sofitel Ambassador Seoul
comment@ambatel.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: €108 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Grand Ambassador Seoul Also Known As

  • Grand Ambassador Hotel Seoul
  • Sofitel Seoul
  • Seoul Grand Ambassador Hotel
  • Seoul Sofitel
Address: 186-54, 2-ga Jangchung-dong, Jung-gu | (formerly Sofitel), Seoul 100-855, South Korea