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“Everything is good except for the taxi service” 4 of 5 stars
Review of Novotel Ambassador Gangnam Seoul

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Novotel Ambassador Gangnam Seoul
4.0 of 5 Hotel   |   130, Bongeunsa-ro, Seoul 135-080, South Korea   |  
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Special Price
30% off room rate
Ranked #52 of 393 hotels in Seoul
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530 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Gauteng, South Africa
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 10, 2013

Considering what they charge there are definitely better options. Small rooms, breakfast room is a confusing and smelly maze and the view is a construction site next door Not to mention the most abhorrently kitch lobby with its own Eiffel tower. Just dont bother, its not worth it.

Room Tip: Avoid the Novotel altogether.
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  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, November 11, 2013
Dear JGeF ,

At 28m2 with a King bed, 4point bathroom and a 42"TV I disagree to the reference small in regards to international standards. Our Square breakfast buffet includes a show kitchen and authentic dishes from around the world. The Eiffel Tower is a sustainable alternative to the 10m Christmas tree that was cut down each year and yes, there is bulding works being carried on in our street. I am sorry that you were not satisfied with the hotel.

Mike Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 7, 2013

A good hotel, centrally located with decent amenities. The airconditioning is centrally located which makes the rooms very warm. When I mentioned it to the hotel staff, I was provided with a small pedastal fan which made the temperature in the room bearable. The breakfast spread is big but with no variations so it becomes monotonus. Day after day the same food is kept in the same place so one can pick up the food even blindfolded.

Room Tip: Rooms near the elevator will save a long walk
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, November 11, 2013
Dear Sheilasarkar ,

Thank you for your general comment regarding the hotel. In regards to your specific comment about air-con my apologies you found the temperature set at 20degree by government mandate uncomfortable. Breakfast buffet in the Square restaurant is extensive and courses European, Asian, Pacific with a focus on Korean and Japanese cuisine.

Mike Brown
General Manager
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 3, 2013

Just returned again , it was a busy Friday ,and room been assigned to a 14 floors room,paid much more than last time but room type and facilities are totally different .also the bathroom was so stink,mention the reception staff before dinner,been told will sort out but nothing different,nothing make me feel it wasnt standard room but higher lvl .

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, November 11, 2013
Dear Webber H ,

Our pricing does fluctuate with the season and accupancy.. The best rate is via accorhotels.com. Due to 100% accupancy, the staff were unable to move your room.. Maintenance did attend the room and advised that the bathroom problem had been fixed.

Mike Brown
General Manager
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Kampala
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 30, 2013

when you next come to Soeul please check it out. Nice hotel with good conference facilities, good rooms with free internet. the hotel is clean and in a very good location. the fare is about USD 200 plus. breakfast is rich and the waiters friendly.

Room Tip: 4 th floor rooms have free internet
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, November 1, 2013
Dear Zio2014 ,

We are very fortunate, due to our design, facilities and team that conference delegates can enjoy personalized service and enjoy their hotel experience without feeling like a number. So glad you enjoyed your stay.

Mike Brown
General Manager
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Israel
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 25, 2013

Clean, prompt, stable WIFI service, good and effective shuttle services (Incheon airport, Gimpy airport and several business areas in Seoul and it's uburbs) . Been returning here for several years and they keep staying on that same level.


A good place to return to.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 29, 2013
Dear ybhk19 ,

Thank you for your positive feedback. Looking forward to welcoming you back.

Mike Brown
General Manager
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Southampton, United Kingdom
Top Contributor
158 reviews 158 reviews
95 hotel reviews
Reviews in 83 cities Reviews in 83 cities
303 helpful votes 303 helpful votes
5 of 5 stars Reviewed October 22, 2013

I stay here for a second time and thoroughly enjoyed my stay. The hotel is well located, rooms are clean comfortable and spacious. The breakfast and evening dining options are very good but there are also many very good places to eat close by which the staff are happy to advise on. Staff are very good and helped me a lot on this occasion when a wheel on my case broke they helped repair it which helped a lot at the start of a long trip.

My particular highlights of the hotel are the gym, pool, sauna area which is top draw.

Overall an enjoyable stay and I would highly recommend.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 28, 2013
Dear Jamsimsafc,

Your comments are greatly appreciated. So glad you enjoyed your stay.

Mike Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Ambassador Gangnam Seoul

Also Known As:
Novotel Ambassador Gangnam Seoul Hotel Seoul
Novotel Ambassador Gangnam Seoul Hotel
Novotel Seoul
Accor Ambassador Gangnam Seoul
Seoul Novotel
Address: 130, Bongeunsa-ro, Seoul 135-080, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Seoul
#35 Luxury Hotel in Seoul
#39 Family Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ambassador Gangnam Seoul 4*
Official Description (provided by the hotel):
Located in the heart of the fashionable shopping and restaurant district of Gangnam, Novotel is located near COEX convention centre, and in the heart of in the heart of Seoul CBD. Our 332 rooms, offering suites and Premier executive floors are complimented by flexible meetings, conferences and events options, a mix of modern and classical dining & entertaining choices with a state of the art "Inbalance" fitness centre, heated indoor swimming pool, sauna and golf range. ... more   less 
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