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“Getting Valueless” 3 of 5 stars
Review of Novotel Ambassador Gangnam Seoul

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Novotel Ambassador Gangnam Seoul
4.0 of 5 Hotel   |   130, Bongeunsa-ro, Seoul 135-080, South Korea   |  
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40% off the City Breaks
Ranked #47 of 399 Hotels in Seoul
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Getting Valueless”
3 of 5 stars Reviewed November 3, 2013

Just returned again , it was a busy Friday ,and room been assigned to a 14 floors room,paid much more than last time but room type and facilities are totally different .also the bathroom was so stink,mention the reception staff before dinner,been told will sort out but nothing different,nothing make me feel it wasnt standard room but higher lvl .

Stayed November 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, November 11, 2013
Dear Webber H ,

Our pricing does fluctuate with the season and accupancy.. The best rate is via accorhotels.com. Due to 100% accupancy, the staff were unable to move your room.. Maintenance did attend the room and advised that the bathroom problem had been fixed.

Mike Brown
General Manager
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632 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Kampala
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 30, 2013

when you next come to Soeul please check it out. Nice hotel with good conference facilities, good rooms with free internet. the hotel is clean and in a very good location. the fare is about USD 200 plus. breakfast is rich and the waiters friendly.

Room Tip: 4 th floor rooms have free internet
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, November 1, 2013
Dear Zio2014 ,

We are very fortunate, due to our design, facilities and team that conference delegates can enjoy personalized service and enjoy their hotel experience without feeling like a number. So glad you enjoyed your stay.

Mike Brown
General Manager
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Israel
Top Contributor
65 reviews 65 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 25, 2013

Clean, prompt, stable WIFI service, good and effective shuttle services (Incheon airport, Gimpy airport and several business areas in Seoul and it's uburbs) . Been returning here for several years and they keep staying on that same level.


A good place to return to.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 29, 2013
Dear ybhk19 ,

Thank you for your positive feedback. Looking forward to welcoming you back.

Mike Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Top Contributor
185 reviews 185 reviews
105 hotel reviews
Reviews in 88 cities Reviews in 88 cities
380 helpful votes 380 helpful votes
5 of 5 stars Reviewed October 22, 2013

I stay here for a second time and thoroughly enjoyed my stay. The hotel is well located, rooms are clean comfortable and spacious. The breakfast and evening dining options are very good but there are also many very good places to eat close by which the staff are happy to advise on. Staff are very good and helped me a lot on this occasion when a wheel on my case broke they helped repair it which helped a lot at the start of a long trip.

My particular highlights of the hotel are the gym, pool, sauna area which is top draw.

Overall an enjoyable stay and I would highly recommend.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 28, 2013
Dear Jamsimsafc,

Your comments are greatly appreciated. So glad you enjoyed your stay.

Mike Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2013

This Novotel is a very good place to stay, very well located inside Gangnam area with top class facilities.
The gym and Sauna is simply great with high end services.
The restaurants are great and the buffet breakfast is just incredibly huge with vast choice of food.
I would recommend to stay at Novotal Gangnam for business trip or even for vacation with family, it's the perfect place to relax after a day of hard work or sight seeing.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 28, 2013
Dear ChrisfromShanghai ,

Your comments are greatly appreciated. So glad you enjoyed your stay.

Mike Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 20, 2013

Stayed with my family for the 5th time at this hotel and as always we were fully satisfied. We always stay in connecting rooms with the doors open which is very convenient. I guess by now the rooms are a little worn out and that especially the bathrooms could need a renovation, but nevertheless the room felt cozy and as such nothing to complain about. The gym/sauna is very nice and newly renovated and is worth a visit. Location of the hotel is excellent especially if driving yourself. Easy access to all main highways and ample parking space included in the price. Internet is not included, but just register as a-club member and then you get it complimentary. Unfortunately the signal was quite unstable in the rooms demanding constant reconnect despite seemingly a strong signal. Not sure if it was just a problem in our rooms. Otherwise only positive things to say about this hotel. We will for sure be back.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 21, 2013
Dear Timkyungah ,

We have begun our rfurbishment which will se all rooms upgraded gradually so as to reduce any inconvenience. As of Jan. 01 all internet will be complimentary so we do hope to see you returning..

Mike Brown
General Manager
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Solihull, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 13, 2013

Stayed here for a week on business. I really enjoyed my stay and would stay again. The rooms are spacious, clean and bed is very comfy. Lots of nice toiletries in bathroom. The room service is of the highest standard as is the house keeping, they really go that extra mile! They have Japanese style toilet, which was my first experience and took some getting used to but it was great to have a heated toilet seat, it just looks a bit complicated because of all the control buttons buy really fabulous!

I've stayed in lots of Novotels and this is the best one i have stayed in and far more luxurious than the average Novotel.

The bars are good with a really good entertaining band. It is a bit pricey but worth it. I like the location as it's not far to walk to bars and restaurants.

Servcie is amazing through out the hotel.

Breakfast is amazing with so much choice for every nationality.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 15, 2013
Dear LadyDiSolihull ,

Your comments are greatly appreciated. So glad you enjoyed your stay.

Mike Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ambassador Gangnam Seoul

Address: 130, Bongeunsa-ro, Seoul 135-080, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Seoul
#30 Luxury Hotel in Seoul
#36 Romantic Hotel in Seoul
#38 Family Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ambassador Gangnam Seoul 4*
Number of rooms: 332
Official Description (provided by the hotel):
Located in the heart of the fashionable shopping and restaurant district of Gangnam, Novotel is located near COEX convention centre, and in the heart of in the heart of Seoul CBD. Our 332 rooms, offering suites and Premier executive floors are complimented by flexible meetings, conferences and events options, a mix of modern and classical dining & entertaining choices with a state of the art "Inbalance" fitness centre, heated indoor swimming pool, sauna and golf range. ... more   less 
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Also Known As:
Novotel Ambassador Gangnam Seoul Hotel Seoul
Novotel Seoul
Accor Ambassador Gangnam Seoul
Seoul Novotel

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