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“Great Hotel, Good Location, Nice Atmosphere and Service” 5 of 5 stars
Review of Novotel Ambassador Gangnam Seoul

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Novotel Ambassador Gangnam Seoul
4.0 of 5 Hotel   |   130, Bongeunsa-ro, Seoul 135-080, South Korea   |  
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Ranked #46 of 399 Hotels in Seoul
Solihull, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great Hotel, Good Location, Nice Atmosphere and Service”
5 of 5 stars Reviewed October 13, 2013

Stayed here for a week on business. I really enjoyed my stay and would stay again. The rooms are spacious, clean and bed is very comfy. Lots of nice toiletries in bathroom. The room service is of the highest standard as is the house keeping, they really go that extra mile! They have Japanese style toilet, which was my first experience and took some getting used to but it was great to have a heated toilet seat, it just looks a bit complicated because of all the control buttons buy really fabulous!

I've stayed in lots of Novotels and this is the best one i have stayed in and far more luxurious than the average Novotel.

The bars are good with a really good entertaining band. It is a bit pricey but worth it. I like the location as it's not far to walk to bars and restaurants.

Servcie is amazing through out the hotel.

Breakfast is amazing with so much choice for every nationality.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 15, 2013
Dear LadyDiSolihull ,

Your comments are greatly appreciated. So glad you enjoyed your stay.

Mike Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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631 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Beersheba, Israel
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 13, 2013

this property is located on one of the main streets in Gangnam, Seoul.
rooms are large and comfortable. rich breakfast with eastern and western style.

didn't use the spa and the swimming-pool but it looks nice.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 14, 2013
Dear Nadav S ,

Next time.. You must use our New Balance Gym, Spa, Pool - a whole wellness centre. Great to hear you enjoyed your stay. We look forward to welcoming you back.

Mike Brown
General Manager
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Abu Dhabi, United Arab Emirates
1 review
2 of 5 stars Reviewed October 10, 2013

I went to Seoul for sightseeing and the hotel location was not convenient : it is a 45 minutes subway ride each way, and not a direct one either, to get to the other side of the river. Upon check-in, the staff was very quick to tell me that breakfast, wifi, and executive lounge usage were not included. Any other good news to make me feel welcome?! I had a meal at the French restaurant downstairs where I paid the equivalent of USD 7 for 250 ml can of Diet Coke and the equivalent of USD 32 for a plate of spaghetti. This is daylight robbery!! The room itself was expensive as well but it was very clean and all the amenities were available such as tea and coffee making facilities. However the noise isolation between the rooms is poor and you can hear pretty much everything that goes on in the hallway! All in all value for money is poor, the staff is professional but I would be hard pressed to call them friendly and welcoming... I definitely won't be back, I believe there must be better places to stay in Seoul for that amount of money.

Room Tip: Book a different hotel
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  • Stayed October 2013, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 14, 2013
Dear vray01 ,

It's very unfortunate to read of your dissatisfaction especially when our location in Gangnam is so sought after being in the heart of the new restaurant and night life district with great shopping from funkie boutiques to Brand names. I am glad you found the hotel clean and all amenities available with professional staff. October is high season in Seoul, beautiful weather and the Busan film festival does affect prices.

Mike Brown
General Manager
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Tonbridge, United Kingdom
Top Contributor
118 reviews 118 reviews
71 hotel reviews
Reviews in 62 cities Reviews in 62 cities
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed October 9, 2013

I stayed here while on a business trip visiting a company in Gangnam. It was a short walk to the office each morning, so the location is excellent.
I was not very impressed with the check in experience, I have an Accor Platinum card but I was not offered any welcome benefits or upgrade. I had booked a Superior room, but when I got to my room it was clearly marked as a Standard room. (The elevator clearly lists floors as Standard, Superior or Executive). When I returned to reception to complain they told me that Standard and Superior rooms are the same, the difference is simply the benefits such as Wifi and Breakfast. If that is the case why label the floors in that way?
My stay did improve after the initial poor experience though, the Japanese restaurant in the basement was very nice and there is a huge breakfast selection in the morning. I also enjoyed a nice burger in the bistro one night. There are also loads of eating options nearby in Gangnam.
The fitness area was quite impressive, although the actual gym area could be bigger.
Airport transfer is very easy with the Korean Air Limousine, tickets available from reception.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, October 10, 2013
Dear BritBronco ,

I am glad you enjoyed your stay overall but apologies that your benefits were not afforded you on this stay. The main difference between standard and superior is the level… as superior rooms are on higher floor providing an enhanced visitor. We hope to see you back.

Mike Brown
General Manager
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Bochum, Germany
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 16, 2013

The location is nicely convenient. It is close to Gangnam shopping center, restaurants and bar streets. Check-in is easy. The concierge staffs are quick in helping. The room is clean, the toilet and bath is clean, the basic needs in the bathroom is provided without further payment.

Wired internet connection and wifi are not free. No breakfast included,

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, September 24, 2013
Dear anneleigh03,

Thank you for your balanced cretique. As at 01 Jan Wifi will be complimentary in all areas of the hotel and we do after rates that include breakfast.

Mike Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
131 reviews 131 reviews
119 hotel reviews
Reviews in 45 cities Reviews in 45 cities
94 helpful votes 94 helpful votes
2 of 5 stars Reviewed September 11, 2013

At a cost of about £150 a night you do expect a fairly good standard of service. The hotel is well located in Gangnam, and is on the KAL bus route to the airport. This makes it a sensible choice. But the price is extortionate for what you get as an overall package. There are no extras at all in the room, not even a toothbrush!
You do get a reasonable breakfast. That is the only good thing I can say of this overpriced and underwhelming hotel. Try to avoid it if possible.

  • Stayed September 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSeoulGN, General Manager at Novotel Ambassador Gangnam Seoul, responded to this review, September 24, 2013
Dear Nemo149 ,

I would appreciate any further details as we are normally credited with great service, location and facilities. My email is mbrown@ambatel.com.

Mike Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Ambassador Gangnam Seoul

Address: 130, Bongeunsa-ro, Seoul 135-080, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Seoul
#30 Luxury Hotel in Seoul
#35 Romantic Hotel in Seoul
#38 Family Hotel in Seoul
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Ambassador Gangnam Seoul 4*
Official Description (provided by the hotel):
Located in the heart of the fashionable shopping and restaurant district of Gangnam, Novotel is located near COEX convention centre, and in the heart of in the heart of Seoul CBD. Our 332 rooms, offering suites and Premier executive floors are complimented by flexible meetings, conferences and events options, a mix of modern and classical dining & entertaining choices with a state of the art "Inbalance" fitness centre, heated indoor swimming pool, sauna and golf range. ... more   less 
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Also Known As:
Novotel Ambassador Gangnam Seoul Hotel Seoul
Novotel Seoul
Accor Ambassador Gangnam Seoul
Seoul Novotel

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