We joined a Five Stars Tour and had to stay for 2 nights in this terrible hotel which does not even rate a 1 star. The hotel is poorly designed especially the lift lobby. There is only 3 small lifts for guests but 1 was being used by the maintenance staff to transport some hotel fixtures, thus the guests only had 2 lifts to use. At the time of our check-in there were other tour groups checking-in so you can only imagine the long queue of people waiting with the luggage.
The room was also not well maintained. The edge of our room door (rm #1002) was chipped, looking like someone had broken into the room. The chain latch on the door was not installed properly but I hear that it's the same in the other rooms. Above the door was a smoke detector/sensor devise that was also not installed properly exposing the electrical parts. There were no duvet skirting for the beds which meant that we could see the plastic wrapping of the duvet, and the bed sheets and quilts seem too small for the beds. The bathroom lights switches off automatically to save energy so it's not advisable to take too long a shower, and the bathroom light switch is not near the bathroom door so it's troublesome if you need to switch on the lights again.
To give a guest a room in such terrible condition not only shows a lack of respect for the guest, but also shows that the staff takes no pride in keeping the rooms well maintained.
This was the last hotel we were staying in before we flew home and it was the worst way to end a holiday.
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