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“Excellent Hotel / Outstanding Service” 5 of 5 stars
Review of Sheraton Seoul D Cube City Hotel

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Sheraton Seoul D Cube City Hotel
4.5 of 5 Hotel   |   662 Gyeongin-ro, Guro-gu, Seoul 152-887, South Korea   |  
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Ranked #4 of 396 hotels in Seoul
San Jose, Costa Rica
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 23 cities Reviews in 23 cities
26 helpful votes 26 helpful votes
“Excellent Hotel / Outstanding Service”
5 of 5 stars Reviewed November 17, 2012

I stayed at this hotel from Nov 9 - 13, 2012. I was concern at the beginning as the taxi driver told me was not the best place to stay because it was not very close to town. After spending four nights I totally disagree with the taxi driver.
The hotel is very modern. Service was just phenomenal. The facilities such as gym, sauna, buisness center are just amazing.
There is a shopping mall on floors 1 - 6 and in basement 1 and 2 there are restaurants. Additionally, right next to the hotel is the subway station in which you have access to line 1 and 2 that will take you to downtown.
Totally recommend this place.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, November 19, 2012
Hello alexmurillo!

Thank you for your recent stay with us and sharing your wonderful experience on TripAdvisor.

We are happy to hear you have enjoyed your stay with us and you found our service to be ‘outstanding and phenomenal’. At Sheraton Seoul D Cube City Hotel, creating a warm connection with our valued guests is one of our top priorities and we will continually work towards providing most exceptional service.

alexmurillo, thank you once again, and please come and stay with us again soon!

Warm Regards,
David
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517 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
York, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 14, 2012

Stayed in D Cube Sheraton in August 2012 on a way back from NZ. It is about 1 h 15 mins from Incheon Int Airport by airport coach that stops right at the hotel doorsteps.
Reading all reviews here I booked a club room (38th floor) with a king bed.
pros:
- great view from the room
- amazing service
- cleanliness
- SPA / swimming pool
- connection to D cube mall (loads of restaurants and shops)
- Incheon Airport shuttle bus
club room pros:
- free internet
- very good breakfast (continental/korean/french)
cons:
- a bit out of Seoul Centre

As I checked in a few hours later then I expected (unlucky to be in Seoul during Typhoon Bolaven..) I wasn t offered Evening drinks & hors d'oeuvres, but I think it just top up the impression of Sheraton D Cube Seoul

Room Tip: pay a bit extra and get a club room
See more room tips
  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, November 19, 2012
Hello msidw77,

Warm greetings from Sheraton Seoul D Cube City Hotel!

Thank you very much for sharing your experience with other travelers on TripAdvisor!

It is always a great pleasure reading such wonderful reviews such as yours, and we were extremely happy to learn that you had an “amazing” stay with us.

Please do contact me directly should your travel plans bring you back to Seoul, as you can be assured that my team and I will continue to offer another extraordinary experience.

Looking forward to welcoming you again soon!

Best wishes from Seoul,

David
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Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 11, 2012

We stayed 3 nights and agree with the many reviews that rave about the warm efficient service; the yummy breakfast buffet with fantastic views; the well appointed rooms (we loved the corner room where the bathtub comes with the city view); the panaromic views and the powerful WiFi in the lobby. It's not that near town or COEX but the subway station, supermarket and a shopping ctre are co-located. Besides, one might want to take the opportunity to spend more time in this lovely hotel and enjoy it - We had the autumn package and enjoyed our complimentary afternoon tea.
Will definitely return.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, November 12, 2012
Hi there sporeantraveller,

Thank you so much for choosing Sheraton Seoul D Cube City Hotel, and having a fantastic stay with us!

At Sheraton Seoul D Cube City Hotel, we pride ourselves on providing most warm, caring and professional service to all our wonderful guests, and it is delightful to read that you were able to experience this. We were happy to see that you loved our Executive Suites with magnificent views even from our bathtub, along with the wonderful breakfast at our feast restaurant..

We can’t wait to welcome you again in the near future when you visit Seoul, and we will do our best to provide you with another exception Sheraton experience.

Take care!

Warm Regards,

David
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San Dimas, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 7, 2012

This hotel is the first stop for our 3 weeks vacation to Korea, Bangkok and Koh Kood Island in Thailand. Originally we planed to fly straight to Bangkok but traveling with two kids (a one yr old and a 3 yrs old) definitely on an 19 hours plus fight definitely need a stop over. So I figured a mini break in Korea would be nice. Thai Airways cancel their direct flight from Los Angeles to BKK , so we don't have a choice but to stop over in Inchoen Korea. Anyway to make a long story short we decided to stop over in Korea for two night and using Sheraton Seoul D Cube as our home away from home for two nights. Wow, what a surprise! Sheraton Seoul D Cube is totally rocks. The staff are very attentive, helpful and very friendly. The property itself is brand new. My perception for Korea as a whole country have changed. At first i was telling my wife to plan the trip for 5 nights but she insist on just two because she was afraid we might not have fun in Korea due to many reasons. After we landed and got to see how convenient Korea. Right after we check in at Sheraton Seoul D Cube City, she changed her mind and told me to make some changes to our travel plan. Of course i told her it is too late we will continued to our Korea trip next year.
The hotel itself is super convenient. We took a limousine bus 15,000 won each (bus number 6018) kids ride free with the final stop in front of the hotel. The bell services was waiting and help us carry on two mini suitcases right away. The check in was super fast and friendly. The room is super modern and comfortable. Obviously we didn't get to do much after a 14 hrs flight but all of us fall asleep right after a nice hot shower. (btw we chose the steam shower room). We woke up next morning at 6 am and ask the staff for the local food establishment they recommended one next to the homeplus across the street.
This hotel is one of the best location hotel we ever stayed in with D Cube City mall right below it. Sheraton D Cube we will definitely see you again next year and next time we will stay a lot longer. Two thumbs up to all your staff they are definitely a keeper very consistent service across the board.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, November 12, 2012
Hello fay747400,

Thank you very much for your wonderful review on TripAdvisor!

We were extremely happy to read that we were able to assist in changing your perception of Korea and that we have made your family vacation more enjoyable.

I was also pleased to learn that, you consider Sheraton Seoul D Cube City Hotel as ‘ one of the best hotels ’ and that our associates provided you with a warm and professional service which met your expectations.

We do look forward to welcoming you back in the near future hopefully with your family again.

In the meantime, stay connected and if I can of further assistance, please do not hesitate to contact me directly.

Warm Regards,

David
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New York City, New York
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 7, 2012

we stayed here for one night using SPG points and absolutely loved this hotel! it´s brand new and absolutely beautifully designed, loved the room layout and comfort and the view was great (36th floor).
Apart from the room, it was the buffet breakfast (extra, but absolutely worth the roughly 30$) that totally got us: everything you can imagine from western to various asian cusines - all presented in such a beautiful way - not one of those overstuffed buffets.
The pool is beautiful (again, great view) and it was almost empty when we used it, note, however, that the hot tub doesn´t have bubbles as one might imagine.
we didn´t have dinner there, but there are lots of options in the adjacent mall or across the street from the hotel if you don´t want to go back to town. We had one drink at the bar while waiting for our check in and that was quite overpriced (two beers around 32$), so I wouldn´t drink too much there.
We´d definitely stay there again if we come back to Seoul!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, November 12, 2012
Hello mupsi212,

Thank you for your recent stay with us at Sheraton Seoul D Cube City Hotel and providing us with such wonderful feedback which is truly appreciated. It is always a pleasure reading great feedback from guests, which helps us improve our services and gives all our associates great motivation to do even better.

Furthermore, we are pleased to hear that you consider our buffet breakfast ‘incredible’! Our Director of Culinary (Executive Chef) Gunnar and his culinary team does their utmost to provide our guests with the best experience at all of our food and beverage venues, our feast and lobby lounge bar on level 41, Deli on B1, Fit Café on level 28 as well as 24 hour In Room Dining.

mupsi212, thank you once again, and we sincerely look forward to your next visit!

Warm Regards,

David
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 2, 2012

Seoul D'Cube is an awesome hotel to pick the next time you're in Seoul, South Korea. For starters, it's a relatively new hotel (slightly over a year old i think). With such receptive and hospitable staffs at the lobby greeting a warm welcome to you, your jetlag is momentarily forgotten.
The view of Seoul skyline could be seen from the lobby. And the ambience is fantastic. The kind of environment you'd like during a holiday. Room was well-furnished, including safe box and AV/IT connectivity. Concierge was especially helpful. assisting in bookings of tours, identifying places of interests etc. Travelling solo on this trip, I'd be lost in translation without help from Concierge.
Facilities was top-notch. The spa, pool and gym is a must try!!
Down-sides are the location of the hotel (at least half hour away from city centre by metro) and frequency of the lifts (a decent wait for the lift due to lobby located on 41st floor!)
But the pros far outweighs the menial cons.. and as such, this hotel should be considered by you when you decide to visit Seoul!!

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, November 5, 2012
Hello mendoza07,

Warm greetings from Sheraton Seoul D Cube City Hotel!

Thank you for staying with us and giving us a wonderful review on TripAdvisor.

As you have mentioned, we have been opened just over a year, and becoming a landmark as the first 5 star hotel located in South West of Seoul, together with new D Cube City with its lifestyle hub of shopping, dining, conventions, musical entertainment, offices and residences.

It was a great pleasure reading your review, especially regarding our wonderful associates. One of the most important core values of our Sheraton Seoul D Cube City Hotel is interaction and connecting with our guests, whilst providing most warm and caring service. We are glad to learn that you were able to experience our exceptional service, from our ‘hospitable’ associates, especially from our Concierge team.

mendoza07, please come and stay with us again and we will ensure that you will experience another comfortable stay.

Warm Regards,
David
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Beijing,
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2012

We stayed for 6 days and would definitely choose this hotel again. We had a warm welcome right at check in and the concierge guest services were waiting for us with a folder of information. Impressed. We were bit worried that it was not in the city center but city center hotel (near Shilla etc..) rooms were too small and not worth the money. We got the one bedroom suite for the four of us (two young children) and it works out beautifully. You can even have two roll aways which many hotels don't allow. The room was spacious and the night view from the bathroom was so gorgeous that we even skipped the namsan tower trip for this privilege. The breakfast buffet was awesome. You have the subway right under the lobby. The shopping mall has great choice for food with impeccable cleanliness and service. I would definitely choose this hotel over the older Shilla and alike for the bigger room and better service.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David C, General Manager at Sheraton Seoul D Cube City Hotel, responded to this review, November 2, 2012
Hello Saeri Y,

Thank you so much for taking the time to provide us with your great feedback which is most appreciated.

We are happy to read that you had an ‘excellent’ stay’ and that you found our Executive Suites ‘heavenly’! Also, thank you for your lovely comments in regards to our breakfast at feast restaurant. We really do have awesome views from our 41st floor Lobby and Restaurant.

Your review on TripAdvisor has been shared amongst all our team members, and we will continue to provide utmost caring and personalized service to all our guests, ensuring a wonderful stay.

As you have mentioned, please come back and stay with us again, and we will give you a most warm welcome and exceptional Sheraton experience.

Saeri Y, we look forward to your return.

Warm regards,

David
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Additional Information about Sheraton Seoul D Cube City Hotel

Address: 662 Gyeongin-ro, Guro-gu, Seoul 152-887, South Korea
Phone Number:
Location: South Korea > Seoul
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #4 of 396 hotels in Seoul
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sheraton Seoul D Cube City Hotel 4.5*
Official Description (provided by the hotel):
The Soul of SeoulRelax, reconnect and share memories at our five-star hotel. Situated in the heart of D-Cube City's sights, shopping, entertainment and offices in southwest Seoul, it boasts iconic views of the capital from its 41st floor lobby, the highest in Korea. ... more   less 
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