I stayed five wonderful and memorable nights in the Executive Suite at the Sheraton Seoul D Cube City hotel recently. The Executive Suite was actually unavailable for the period of my stay due to a big conference held during the same period (I am not part of the conference) but David Cuddon, the General Manager, Minnie and Rimmy Eun from reservation must have rearranged a number of reservations to accommodate my desire and I only hope that it did not cause any inconveniences for other guests. Jessica Yoo from Guest Service Center followed up quickly to check if I've any special request during my stay and everything I requested was taken care of stealthy without any hassle. All these assured me that I will be well taken during my stay even before I reach the bell and front desks and it was indeed the case.
I arrived at the hotel feeling quite ill with conjunctivitis infection and after a red-eye flight but the bell desk anticipated my arrival and I found myself at the Club Lounge reception in no time with a brightly smiling Sunny Park welcoming me and offering to get me warm tea and expedite my check in process upon seeing I was not in my best condition. Within moments, David, together with Duangjai Poon, Director of Rooms, and William Jung, Front Office Manager, came to welcome and greet me, which gave a lot of comfort to someone who is ill. With the sensitivity of an excellent hotelier, David sensed my discomfort and again offered me warm tea and to take me to a nearby hospital. While I did not take up his kind offer, I felt that if my condition worsens, I would be in the good hands of the hotel, which indeed helped to dissipate any discomfort and led me to recover in no time to enjoy my stay and time in Seoul. William led me to my room personally, where upon entrance, there were fresh fruits and a complimentary bottle of wine, which was surprisingly good, and I had a good time sharing it with a very close friend of 13 years.
My illness was perhaps a blessing in disguise since I was compelled to spend significantly more time in the hotel, which allowed me to appreciate and enjoy the amenities and exceptional services in the hotel, especially in the Club Lounge, and to interact with wonderful people like Isaac, Kelly Kim, Lauren Han, Lucy Choi, Sam Hong, and Sunny from the Club Lounge.
One evening while I was waiting for a friend's arrival at the hotel at the ground level entrance, Duangjai came up to greet me and kept me company with a good conversation for at least 15 minutes when she realized that I was waiting for a friend's arrival. Out of concern for my respiratory system since I was still recovering from my illness, the very congenial Cindy Koh, Duty Manager, personally made sure to set up two air purifiers in my room. She also showed me around the facilities of the hotel and delivered some of the hotel’s must-try marcarons to my room for me to savor and they were indeed one of the best I ever had.
Cindy and Kelly even remembered my date of departure and bade me farewell earlier as they were on leave on the day of my departure. While I was checking out, Duangjai and William came personally to bid me farewell. The check out process was without any hassle and they made sure that I've transportation arranged to the airport. However, due to my own carelessness, I missed the Airport Limousine, which is very convenient for commute between the hotel and Incheon International Airport, but Tony Lee from bell desk quickly got me a taxi to make sure I catch my flight in time.
I must also commend and thank the many others whom I did not remember their names or meet personally and have not done justice to their kindness; like the housekeeping team who serviced my room to a very high standard, the kitchen team at the Club Lounge who prepared excellent healthy dishes and refreshments all day long to ensure I'll never have to bear with an empty stomach throughout my stay, and the maintenance team who made sure everything works in the hotel. I have also observed the many interactions between the hotel staffs and other guests, and the hotel staffs are always personable and responsive.
I have experienced great and warm services at many fine hotels around the world but it is very rare that every single staff is so attentive and genuine, to the point of being affectionate. It is not just the warm personal greeting during check in; it is not just the welcoming gift of fresh fruits and wine, and treats of marcarons; and it is not just the well appointed spacious suite with bathroom of spectacular view, or the dining, business and recreation facilities; all these obviously helped to set the right tone for my entire stay. Most significantly, the pleasure is how all these are weaved gracefully together at this hotel by the dedicated and impeccably trained staffs to make me feel the constant concerns and courtesies, and that my slightest whim will be accommodated with ease. I cannot imagine the hotel doing anything more to enhance my stay experience, as it will be beyond being reasonable.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello John L,
Report response as inappropriate
Thank you very much for leaving such a wonderful review on TripAdvisor, and sharing your experience with other travelers.
We very much appreciate the kind words regarding our associates, which gives them great motivations and encourages them to do even better.
All our team members at Sheraton Seoul D Cube City Hotel will continuously work towards exceeding guest expectations and proving most memorable Sheraton experience.
John L, should you be visiting Seoul in the near future, please contact me and I will look after you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.