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Lotte City Hotel Mapo: Traveler Reviews

4.0 of 5
109 Mapo-daero, Mapo-Gu, Seoul, South Korea
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Lotte City Hotel Mapo
Ranked #7 of 379 hotels in Seoul
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457 reviews from our community

Traveler rating
    191
    233
    29
    3
    1
See reviews for
Families
77
 
Couples
93
 
Solo
55
 
Business
63
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Hong Kong
2 reviews
“Enjoyed my stay in this hotel”
4 of 5 stars Reviewed November 20, 2012

I love this hotel primarily for its great location. While it may be a bit far from major shopping areas like myeongdong, it is located just above the subway station which we used a lot during our stay. The hotel also has a free shuttle service to bring you downtown. The hotel has a supermarket (Lotte super) and a good selection of restaurants and coffee shops in the basement. Another plus is the front desk staff which are very polite and helpful, most especially Ms. Monica Han. The room may be a bit small (as expected) but very comfortable. The bathroom is also clean except for the rubber mat (shower) which i decided not to use because i saw mildew in it. On our 2nd night of stay, I also discovered that the mugs we used the night before were not washed but simply put back in its place. This is forgivable as I understand that it may just be an oversight and happened only once anyway. I will definitely go back and stay in this hotel again (hopefully this april) and will recommend this to my friends who will be travelling to seoul. I just hope that they could assign me a room with a better view (full street view) on my next visit.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Vantotsky about Lotte City Hotel Mapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review
November 27, 2012
Greetings to you!

Thank you for stay with us.
First, I would like to express my gratitude for your patronage of our hotel.
And I apologize that the inconvenience you experienced during your stay with us,
and we will do our best to ensure that you will never again experience such inconvenience, by conducting more thorough employee training and management.
I ask for your kind understanding and continued patronage.
I'll give you our E-mail, and let us know your information for next stay.

I appreciate you for your advice and understanding.

Best regards.

James,Suh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surrey
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very nice”
5 of 5 stars Reviewed November 17, 2012

Really enjoyed our stay. The rooms weren't huge... but it was expected. There was wifi, and also a ethernet cable, as well as a 115v plug available in the room. We only stayed one night due to a layover, but the KAL bus took us right infront of the hotel, and the subway was conveniently located downstairs in the building. The buffet restaurant naru (?) was excellent but quite pricey. No complaints.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mike1977Surrey about Lotte City Hotel Mapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review
November 19, 2012
Warm greetings from LOTTE City Hotel Mapo.

Thank you for your valuable review posted on Tripadvisor which is most appreciated.
Also we are pleased that you have a pleasure stay with us!
If you have a plan for traveling Seoul not layover, let us serve you again!

Thank you for sparing your precious time for us.

Have a great day.

James, Suh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Higher End Business Hotel in Seoul”
5 of 5 stars Reviewed November 15, 2012

We stayed here for 5 nights in late October 2012. Lotte City Hotel Mapo is a quiet understated higher end business hotel located in the Mapo-dong area of Seoul. Our room was modern and elegant, spacious, very clean and quiet and had a view of the main intersection and surrounding buildings.
Pros:
The beds are comfortable and linens very nice.
The bathroom was large and had a separate shower and tub. The rain shower head is a very nice touch.
The pool and gym area are very nice amenities and so is the self-service laundry. It makes it easier to pack less if there is a laundry facility.
There is also free internet which was great to have.
The staff is very courteous and professional.
The hotel is very convenient, the airport limousine bus from Incheon drops you off in front of the hotel. Other reviewers say it's far away from things though in my opinion not really. It is located with 2 subway lines connected underground so getting to the major attractions in Seoul in 20 minutes or less. There are also shops, restaurants and a Lotte Market downstairs that you can pick up coffee, pastries, drinks, dinner, if needed.
Cons:
Not really any.
If you want a reasonably priced higher end stylish business hotel in downtown Seoul then this hotel is an excellent option.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mchutch about Lotte City Hotel Mapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review
November 19, 2012
Greetings to you!

Thank you very much for your valuable feedback posted on TripAdvisor.
We are pleased that you have a pleasure stay with us!
Also, your review will absolutely be helpful to other travelers.
Once again, thank you for your wonderful comments and we look forward to welcoming you back to LOTTE City Hotel Mapo in the near future.

Have a great day!

James, Suh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“Middle Hotel”
3 of 5 stars Reviewed November 7, 2012

Hotel middle range with nice situation. But room too small, very simple, bad TV, bathroom without space and enough facilities. Kind service but little experiences and limited efficiency. Breakfast too limited.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask nardis33 about Lotte City Hotel Mapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review
November 19, 2012
Greetings to you!

Thank you for stay with us.
First, I would like to express my gratitude for your patronage of our hotel.
I apologize that the inconvenience you experienced during your stay with us.
We will do our best to upgrade our service quality and facilities.
I appreciate you for your advice again.

Best regards.

James, Suh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Decent, convenient, no frills choice!”
4 of 5 stars Reviewed November 4, 2012

Stayed here for 3 nights Oct. 2012 as tourists from the Philippines. I picked this hotel mainly for its reasonable price, good reviews, nice looking rooms and connectivity between subways and buses. Satisfied my expectations pretty much, they allowed us early check-in, gave me the room type I preferred. The basement arcade with the supermarket and food shops were very advantageous. Didn't have problems communicating with the hotel staff in English. We took the regular airport bus (6015) going there then the KAL limo bus (6702) going to the airport, no hassles at all despite our heavy luggage, the bus stop was just across the hotel, no issues crossing the large intersection because of the pedestrian lanes. Overall quality was great, thanks to the Lotte brand. Thanks to TripAdvisor and it's contributors as well.

For the cons: these are relatively minor issues: Pillows were too soft, I had to fold one up so I can get the right cushioning for my head. Nothing much to see outside the hotel, didn't bother to roam around the area. It's a business hotel, so don't expect full service.

I recommend this hotel to anyone looking for alternatives from those rather expensive ones with smaller rooms around Seoul. I highly consider going back the next time around.

Room Tip: Choose a room with the glass decoration/divider, it's slightly bigger.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Disso for Seoul
Ask Disso about Lotte City Hotel Mapo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lottecityhotel-mapo, 제너럴 매니저 at Lotte City Hotel Mapo, responded to this review
November 6, 2012
Greetings to you!

First, I would like to express my gratitude for your patronage of our hotel.
I appreciate for your valuable comments, and I'm happy to hear that you had a pleasure stay with us .
Also, I will defenitely discuss about increasing our pillow types with housekeeping team.
Once again, thank you for sparing your precious time for us, and I look forward to welcoming you back to LOTTE City Hotel Mapo soon!

Have a Great day!

James, Suh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Lotte City Hotel Mapo

Address: 109 Mapo-daero, Mapo-Gu, Seoul, South Korea
Phone Number:
Region: South Korea > Seoul
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #7 of 379 hotels in Seoul
Price Range: $$
Hotel Class:4 star (4*)
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