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“First class service” 5 of 5 stars
Review of Citadines Freedom Square Tbilisi

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Citadines Freedom Square Tbilisi
4.0 of 5 Hotel   |   4, Freedom Square, Building 2a, Tbilisi 0105, Georgia   |  
Hotel amenities
Ranked #30 of 81 Hotels in Tbilisi
Oslo, Norway
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
“First class service”
5 of 5 stars Reviewed October 20, 2013

In October 2013 my wife and I stayed for 5 nights at this hotel. On arrival no reservation was found. It turned out that the reservation agent that we had used - otel.com - did not have any agreement at all with Citadines! (We shall of course never use otel.com again!) To make thing worse, the hotel was fully booked for the first night. A very frustrating experience on arrival at a place we had never been to before. But the nice people at the reception desk gave us a demonstration of what good service is: "Relax, have a cup of coffee, we will help." And after 15-20 minutes a room was reserved at a nearby hotel and a car was provided to take us to that hotel and pick us up the next morning. The reception staff also made the necessary financial arrangements with otel.com.
On return the next morning we found a spacious and bright room. Even that it was close to the Freedom square with its intense traffic, the room was very quiet thanks to other buildings closer to the square. During our stay, cleaning was first class and the staff's friendliness and service continued. Breakfast was somewhat modest but still sufficient, and the presentation left an impression of clean- and tidyness.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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106 reviews from our community

Traveler rating
    24
    48
    28
    6
    0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 28, 2013

Very nice hotel in the heart of the city. Very accessible to everything, there are lots of restaurants/bars/cafe around. The rooms are clean and big. Beds are comfortable. The living room is spacious with a nice sofa bed and has cable tv as well. The staff are friendly and helpful. We stayed there for 3 nights and did not encounter any problem. I would recommend it to all my friends and will still stay in the same hotel when I come visit Tbilisi again.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York City, New York
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 28 cities Reviews in 28 cities
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed September 26, 2013

For our last 3 nights we stayed at the Citadines and were happy we made this choice. It has a great location in Freedom Square near Old Tbilisi, restaurants, Museums , etc. Being tucked in an alleyway it is also quiet.

A big plus is that it is a Non-Smoking Hotel. The room we had was large. A Queen bed, sofa, sufficient closet space, nice size bathroom in-room safe and a small kitchenette.

On the top floor the Citadines has an adequate sized workout room as well as a large terrace with beautiful views of Old Tbilisi. Unfortunately the door to the terace was locked. We found this area our last night there so we didn't ask if the locked door was a 1 time occurrence or normal.

Having complimentary coffee/tea in the lower level was a nice touch, especially after a long day of sightseeing.

We found the staff to be helpful and friendly making us feel at home.

A perfect way to end our trip.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney NSW
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 10, 2013

Located right at Freedom Square the hotel is accessed via a short dog-legged laneway, an unusual entry.
Reception are efficient and cordial. The room I had was small but had kitchenette facilities. The bed was comfortable, the carpet could have done with a shampoo or at least a good vacuum. There is a safe for valuables in the room.
There are conference rooms available for business meetings.
Breakfast is provided at a cost of around $15 and is buffet style. Nothing spectacular but quite adequate.
Not 4 star standard but not bad accomodation at the price.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Copenhagen, Denmark
Top Contributor
78 reviews 78 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 10, 2013

Excellent location on Freedom square, close to the old city, and, at least, even the worst Georgian cab driver knows where it is!!
I booked a 'studio', actually, it was bigger than expected, convenient, and clean.
The common space (workspace, meeting room) is huge, everything you may need to meet people, even if it is so large that it looks a bit empty.
Godd service, in excellent English.
Good prices for this area of the city.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Tel Aviv, Israel
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 23, 2013

The hotel is in a very good location, close to everything important in Tbilisi. But the suit we got was oposit the reception with all the noise of the reception and the dining room, the beds were sofa beds and very uncomfortable, the hotel was cleane and the 2 floor suit was good inough for our family (5 people).

Room Tip: do not take rom number 001
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Senior Contributor
39 reviews 39 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 15, 2013

After my terrific stay at the Marriott Courtyard next door, I ran out of points and couldn't afford the $200+ per night that it costs. I moved to the Citadines Tbilisi Freedom Square next door.

They were happy to match the online rate of $107 per night including tax (note that the room is actually billed in Georgian Lari, but the conversion is done at a fair exchange rate). A washer and dryer is available, but keep in mind it doesn't save you much over using laundry service--the price is 20 lari, or about $12 *plus* the cost of laundry powder! Breakfast is also available, although at $15 per day, you'd be better off going to the much better breakfast (which is not much more expensive) at the Marriott next door. I don't normally take off points for something being expensive, but since this is a property that is more intended for longer-term stays, absurdly high charges for laundry means the purpose isn't really served. This is why I take off points here.

The atmosphere is completely sterile and institutional throughout, with cheap carpet and the cheapest compact fluorescent bulbs possible. The light gives everything a really unpleasant and very dim look. Temperature is also not consistent throughout the building; for example, the fitness room gets very, very hot. My room had a view of a half-demolished building next door, which appears not to have been touched in years. Obviously the hotel can't control its neighbors but it's good not to expect a view if you stay here. Quality of construction isn't great, it's like a Chinese building. I'm sure it looked very nice when brand new but it's not very old and already beginning to age rapidly. For example you can see poor workmanship causing leaks in the hallways that are staining the paint.

The room was clean and well equipped with a mini kitchenette. It had a small refrigerator and some dishes. This was handy, Georgians don't really eat breakfast so I was able to buy some breakfast stuff and prepare it myself. There is maid service daily and the service is considerate, coming at a reasonable time of day and not barging in without knocking first.

The location is very good, just a short walk from Old Tbilisi and most of the things a tourist would want to see. Plenty of taxis available (note that Tbilisi isn't very pedestrian-friendly).

Overall this isn't a bad property, but for the price it should be better. I would recommend going down in price and stay in a local apartment from airbnb.com instead of this property if staying in an apartment is OK for you.

Room Tip: Try to get a room that isn't facing the dilapidated demolition site next door.
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  • Stayed July 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Citadines Freedom Square Tbilisi

Address: 4, Freedom Square, Building 2a, Tbilisi 0105, Georgia
Location: Georgia > Tbilisi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#11 Luxury Hotel in Tbilisi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Citadines Freedom Square Tbilisi 4*
Number of rooms: 66
Official Description (provided by the hotel):
Citadines Freedom Square Tbilisi apart hotel is centrally located in the heart of Georgia's capital, next to Freedom Square, a popular tourist attraction. Cafes, restaurants and supermarkets are conveniently located within a few minutes' walk. The Apart'hotel is in a very close vicinity of the State Chancellery and the House of Parliament. Citadines Tbilisi Freedom Square is the first Apartment Hotel in Georgia. It combines the relaxing atmosphere of a spacious apartment with hotel flexible services, and provides a high level of security. ... more   less 
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Also Known As:
Citadines Tbilisi Freedom Square Hotel Tbilisi

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