I booked 6 rooms (4 deluxe + 2 standard) for our group of 12 people for a 5-night stay. We checked in after midnight and enquired right away whether we could have late check-out as our return flight would also depart after midnight. We made it clear to the reception manager that we would only need any 2 rooms for freshening up ourselves from the heat before we departed for the airport. The manager said he had to consult his general manager and would see what he could do for us. Fair enough and we had no complaint at all.
On the following day the manager told me he had yet to speak to the GM. I told him to take his time as we were staying for a few more nights.
On the next day the manager approached me during breakfast and said that late check-out could not be offered. We were naturally disappointed (bearing in mind our midnight check-in and the number of rooms we were paying for as a group) and emphasized that we would only be using the 2 rooms to take a shower at night after we returned from our sightseeing activities during the day. The manager eventually agreed provided that we would check out the 4 deluxe rooms before the usual check-out time. We of course agreed and thanked him for his generosity.
On the last day of our stay we checked out the 4 deluxe rooms after breakfast as promised and moved all our luggages to the 2 standard rooms. We left for sightseeing and did not return to the hotel at all until after 8:30pm.
I asked for some extra towels for our group members to take a shower but was told each piece would cost 1,000 kyats. I was slightly surprised but paid in cash right away, thinking that we had already been given a favour.
However, when we checked out the remaining 2 standard rooms at 10pm intending to leave for the airport, we were shocked to hear that we had to pay an extra night for each of the 2 rooms! After much quarrel with the manager, I demanded to speak with the GM directly who however was not interested to hear me out at all over the phone. He even threatened to call the police and the immigration if we did not pay for the extra night.
We were only allowed to leave when we told them we would call our embassy if they insisted on cheating us. If we had not planned to check out sufficiently early for the airport, we would probably have yielded to their threat and pressure. There is no way I will ever stay at this hotel again.
- Also Known As:
- Grand Palace Hotel Yangon, Myanmar
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