We have been staying at the Royal White Elephant Hotel for 83 nights, as long-stay guests. In total our stay generated revenue of approximately USD 7700 for room nights and daily meals. For this considerable high amount of money in return we received an extremely bad performance. My husband’s company booked us into his hotel since it is close to his office. By the way: we paid the normal daily rate, no long-stay rate!
Anybody can easily recognize that this hotel is not professionally managed. It seems there is no management at all to look after operations: every time when I asked to see the General Manager I was told that he is outside. This is an essential point: the senior management is never present and the staff has the freedom to do what they want without any standards, care, supervision and training.
The guest rooms look outdated and need to be refurbished urgently. The hotel maybe 15 years old but not even one Kyat has been invested ever since. There it doesn´t surprise that the rooms make an unmaintained and unhygienic impression. At least we did not have major issues with electric power-cuts. The water in the bathroom is not hot and the water pressure is very low. The bathtub outflow was broken and consequently we had a wet bathroom floor after showers.
The breakfast buffet style is far away from international standard. For the Western taste there is practically nothing to eat except toast with margarine (no butter!) and cheapest strawberry jam (no change and variation during our long stay!). In addition please note: it should be common to serve breakfast from 6:30 to 10:30 – and not from 7 to 9 as in the Royal White Elephant Hotel.
For a-la-carte dining: it is quite common that food which is listed on the menu is not available. Just one example: for more than a week we tried to order French fries. Clearly visible there is no kitchen management: besides unavailable dishes which are listed the menu the food quantity and quality depends on the cook and his mood. Since there is no professionally trained staff don´t ask for efficient complaint handling. On four occasions during our stay we have been served expired / foul food which we asked to be returned to the kitchen, of course. During our dinner we had the chance on two separate occasions to see a big mouse running through the restaurant. The staff did not even bother about it. The lack of pest control and hygienic standards surely minimizes the trust into the kitchen.
The housekeeping does only the basic job. If you don’t insist them to vacuum clean the room at least once a week they would most likely never do it. The carpet looks extremely worn out and dirty.
Wireless internet is available for hotel guests, free of charge BUT: the signal is generally very weak, except in the lobby, and internet disconnected every few minutes. The speed is extremely slow. Sending emails with attachments it is generally impossible due to the slow speed.
After 83 nights we have decided to move out and change the hotel. Based on bad maintenance and lack of precaution (no rubber seal on the window) rain water entered our room. The result was a wet and bad smelling carpet. When we addressed this problem to the hotel staff they did not even bother to dry the wet carpet and bring back the room into a livable condition. The staff at the reception blamed the rainy season for this incident – and not the bad maintenance of the hotel! Since we have insisted to change the room they were unwillingly showing us some other rooms, all in the same wet condition. The only available dry room had no window and was tiny. When we showed our intention to move out the reception staff was absolutely emotionless. I asked and confirmed to meet the owner or general manager of the Royal White Elephant Hotel at 18:00 hrs that day. Unfortunately this person did not show up, despite he has confirmed his availability on the phone with my wife in the early afternoon. I asked the male receptionist to call and follow up our meeting. He said he would arrive a bit later since there is traffic jam on the road. Just 15 minutes later the receptionist told me surprisingly that the general manager would be on a business trip. Since I have heard three different versions within a short time I saw me inside a big mess of excuses and lies.
A request from the management to follow up mentioned points was never replied. Another proof of ignorance and carelessness.
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- Also Known As:
- Royal White Elephant Hotel Yangon, Myanmar