I was disappointed when I was told that I could not stay here at the beginning of my tour in March for it was fully booked. I stayed at the Sedona then. Thank goodness. The front desk staff had a bad atittude- they were arrogant.
After traveling all day, we finally got here in the early evening and we were late for a banquet. After rushing to change and get ready, we found out that the RFID cards to our room were keyed in wrong. They did not apologize for their mistake and they acted as if it were our fault. We could not lock the door. Our tour guide told the staff at the front desk to please re key it and just lock our door as we were on our way out. When we got back, there was a big crowd at the check in desk. Luckily, one staff member recognized me and told me to come around the corner to pick up the key. We were in Room 108 on the first floor. The room was dark and musty. We called housekeeping because our airconditioner was not working and it smelled terrible in there. It was still 24 degrees Celsius by 11 PM. They brought in room deodorizer and sprayed the room but it was still stinky. Then , the two housekeepers adjusted the thermostat. One told me that I should not complain because the heater was on. I told her that I did not want the heater since it was hot and humid inside and outside. Then, a maintenance man came and he still could not figure out what was wrong. He excused himself to get a ladder and came back with another man. Then, a third man came. Meanwhile we (2 ladeis) were already in pajamas as it was 11 PM and we had to get up at 5 AM for an early flight to Bangkok, Thailand. They told us that we could wait until they finished fixing the air conditioner at midnight. The front desk staff apparently told them that. I was not happy and explained to the men that we were not waiting for them to fix it as we had been traveling all day that day and then would hadto get up early the next morning. That meant that we would practically be up all night. I asked to be moved to another room where the air conditioner worked. They finally moved us to Room 218 just before midnight. Had I not insisted that they move us to another room, we would have ended up watching 3 men repair our air conditioner in our pajamas close to midnight..
The hotel looked fancy but they were not gracious and could care less about their guests.
I was sorry that I even booked to stay here at all.
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- Also Known As:
- Kandawgyi Palace Hotel
- Hotel Kandawgyi Palace
- The Kandawgyi Palace Hotel Yangon, Myanmar