As frequent user of Shangri La Group hotels, I was delighted to see that they had a sister hotel in Yangon under the TRADERS Brand.
So I went to http://www.shangri-la.com/yangon/traders and started making a booking 11th to 16th December 2012
At the end of the reservation, I was asked whether I would like to be picked up by the hotels Vintage Merc for I think USD 30, so I said why not !!! would be fun
I then called the hotel to find out whether they provided DVD players in Traders Club rooms to be told no, But we can provide them for USD 10 per hour !!!!, I told him to double check and email me his findings, which he did a few hours later by email now stating it was USD 5 per hour, I replied Forget it, will bring my own.
The 11th came along, arrived at Yangon International Airport, good operation, we were moved very quickly through immigration and customs and bags were already waiting for us.
Went out to fore court, saw the driver from Traders with my name on a sign. he asked me to wait and he would get the car, to my surprise no Vintage Merc (but a upscale Toyota or Nissan) 1997 !!!!, at this point I knew thing were going to go wrong !!
The driver looked hungry, so I gave him USD 10 and told him to take his wife and kid out for dinner, looked very grateful, at that point I asked him where the swimming pool was located in the hotel ? "sorry sir swimming pool close for 10 days under renovation" THEIR WAS ABSOLUTELY NO INDUCTION ON THE WEBSITE OR ON THE PRINTED RESERVATION FORM that it was closed !!
Then I asked him if their was any construction in the hotel, "yes sir their is a lot"" THEIR WAS ABSOLUTELY NO INDUCTION ON THE WEBSITE OR ON THE PRINTED RESERVATION FORM"
WE then arrived at the Hotel, waiting for me out side the hotel, were The General Manager, The Director of Rooms, The Food and beverage Manager, and the head of corporate communications (KL Shangri La had warned them I was coming)
Walked in Lobby, a lot of noise right hand side constriction 19.30 !!!
Was taken upstairs to my room, welcome fruit and wine nice.
The Management left, sat on the sofa and noticed white stains all over the soft, as an ex hotelier i Knew what it was "Dried Semen" pictures attached then I opened up the bed and found old tried spots of blood (pictures attached), sheets had been wash but should have been thrown away, but It seems traders likes to reuse them.
I called the management told them that I was coming down and would not stay in said room, sat in the lobby from 20.25 - 1045pm construction noise from renovation still continued.
They the management finally moved me to a Jr suite on the side of the hotel, but construction continued all 5 days 8am to 6 pm Mon - sat and they were still hard at work even on the day I left Sunday 16th
Shangri La hotels (group) should really instigate a new reservation system clearly warning customs whilst making a reservation with a large POP UP SCREEN stating please be advise that we are undergoing major structural and construction during said period, they did not (BUT NOW HAVE) it should also be printed in BOLD on the printed RESERVATION CONFIRMATION IT WAS NOT, thus giving a chance to clients to cancel or not (I MOST CERTAINLY WOULD HAVE AND NOT WASTED MY TIME AND MONEY) but have been told that it is now, TO late mate you spoil my holidays
The only indication pointed out by the GM was on the bottom of the Official website left hand corner in small, but not of the online RESERVATION SCREEN
so in conclusion I recommend that you call this hotel in advance, do not believe what they say on the net, and get confirmation in black and white before going their
Make sure that the sofa is clean and that the sheets do not have blood stains on them, and call in a...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.