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“Loved Frasier and friends” 5 of 5 stars
Review of Grand Hotel And Casino

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Grand Hotel And Casino
4.0 of 5 Hotel   |   Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)   |  
Hotel amenities
Ranked #27 of 46 Hotels in Port Vila
southern highlands
1 review
3 helpful votes 3 helpful votes
“Loved Frasier and friends”
5 of 5 stars Reviewed January 3, 2009

The Sebel, Port Vila, Vanuatu.
Reviewers: Wayne and Victoria Humphries -Irwin, Southern Highlands, NSW Australia.

We stayed at the Sebel for 6 nights / 7 days over Xmas 2008.We both cannot speak highly enough of the service,amenities and the willingness of all the staff working there who made a great stay greater.The food was excellent,room was comfortable(although with so much to see not much time spent there!) and location allowed easy access to the heart of town. We both made good use of the pool and the ferry to access Iririki for a salt water swim / snorkel. Our room was on the second level which allowed a great view of the harbour as well as enjoying watching all the activity on the nearby wharf.
All in all a fantastic getaway stay for us both,and we will return.

Good on you Sebel and your fantastic staff.

  • Liked — the staff, location and ammenities
  • Disliked — nothing
  • Stayed December 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
gold coast
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 17, 2008

The rooms at the sebel were compact but nice and had a great view from the balcony. The king size bed was great! There was a mix up with our reservation when we arrived as we had paid for an upgrade but were given a room on the lower floor and there was really no apology or rush to fix the problem. After that though all was good! continental breakfast was good, We loved being right in town so we could pop into port vila for a look around and be back in the sanctuary of our hotel quickly. The concierge Francis was fantastic in helping us get orientated and organising tours.
We also loved the complete lack of children staying at the sebel, as a couple we enjoyed the peace and quiet that this provided.

  • Liked — Being right in town but there was still peace and quiet
  • Disliked — rooms a bit small, tiny shower
  • Stayed November 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leura NSW
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 15, 2008

We booked this hotel direct and quoted room rate in AUS $ being $210.00 plus tax.On check out they had converted rate into vatu at a rate of 90 vatu too one AUS $ which increased our room rate over 4 days by $500.00. We stated that we were quoted in aus dollars and wanted too pay as quoted they were very dishonest in their dealings after an hour of discussion they still did not agree and their answer was to threaten to call the police, they treated us like thieves all we wanted to do was pay our account, we asked to see a manager and that they said was not possible. Make your own judgement.

  • Liked — cleanliness
  • Disliked — the cost the hotel lied about the room rate
  • Stayed December 2008, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed November 24, 2008

We stayed in this hotel as we had a good pricing deal. It's very conveniently located on the main street in Port Vila and it was easy walking to travel agencies and restaurants/cafes from the hotel. Service was excellent and the staff were very friendly. The hotel pool was beautiful. There is also a small gym with basic equipment.

We had dinner at the hotel restaurant (Crystals) - curry buffet on Wednesday nights. Was pretty good.

There is a free ferry that goes across to the Iririki resort, in case you want to use their facilities or have meals there - that was really convenient.

Some of the hotel rooms (Ocean View) face a small rustic shipyard - the foreground view is therefore not that great from those rooms, although the rest of the view is beautiful. It's worth paying the little bit extra for an Ocean Deluxe room to get a better-angled room (you get only a corner/side view of the shipyard then). The shipyard gives an interesting local flavour though.

We were generally very pleased with the hotel and its amenities.

  • Liked — Rooms and service
  • Disliked — Lack of beach
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 24, 2008

My husband and I stayed at the Sebel for 5 nights recently. The best thing about the room was the big comfortable bed. I wish I could have taken the bed home. The rooms at the Sebel are not big but they are adequete enough. The staff are very friendly and accomodating. The continental buffet breakfast is very filling. We didn't have a hot breakfast but people that did enjoyed it. We found Port Vila to be expensive. I think if you want a cheap holiday Vanuatu is not the place. The exchange rate at the time was 1 aust dollar = 77 vatu. The Sebel has a very nice bar on the sixth floor which has happy hour and free canapes on a friday night. I think the whole hotel was there so it was a party atmosphere. Across from the Sebel is the Shooters Bar which has reasonably priced drinks and food. The staff at Shooters were very helpful and made us enjoy our holiday a whole lot more

  • Liked — The bed
  • Disliked — the shower door
  • Stayed October 2008, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
101 reviews 101 reviews
99 hotel reviews
Reviews in 86 cities Reviews in 86 cities
174 helpful votes 174 helpful votes
4 of 5 stars Reviewed October 12, 2008

The centrally located hotel is right in the middle of town. It is also the tallest building in the country.

The hotel is new and within walking distance to the market, shops and restaurants near by.

The room is simple and on the smallish side. The bed was very uncomfortable. This is a good business hotel or if you are transiting through villa. The service was good. I did not have the opportunity to test any of its restaurants as I was only there for one night.

The bar on the top floor is popular on friday nights, tasty snacks are complimentary.

Stayed October 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Top Contributor
74 reviews 74 reviews
57 hotel reviews
Reviews in 47 cities Reviews in 47 cities
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed October 4, 2008

Stayed here for just one night at the end of trip to Vanuatu. This is a very modern hotel and is a bit of an eye-sore on the landscape as it's a high-rise but the hotel is very nice and modern. The rooms were average in size but the decor was modern, bathroom clean and the view from the balcony was amazing. Roms have all the facilities you need - mini bar, tea and coffee, tv etc. The staff were friendly - in particular Willie who was on the fornt desk was very helpful particulary when we needed some help with something. Also the bar staff were great too and we had the best steak sandwich we've ever tasted for lunch! The location of the Sebel is great - right in town and opposite Iririki Resort which you can visit for the day and charge things back to your room at the Sebel. The boat out to Iririki stops at the Sebel so you can go straight from the Sebel to Iririki. The pool area is great - nice views across the harbour and some great sunloungers to relax on. We also used the laundry facility here - it was quite expensive but they did it really quickly for us which is what we needed. Will def stay here when I go back to Vila.

  • Liked — Location and the modern facilities
  • Disliked — Only staying one night!
  • Stayed September 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Port Vila
#12 Luxury Hotel in Port Vila
#17 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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