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“Nice” 4 of 5 stars
Review of Grand Hotel And Casino

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Grand Hotel And Casino
4.0 of 5 Hotel   |   Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)   |  
Hotel amenities
Ranked #27 of 46 Hotels in Port Vila
Brisbane
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Nice”
4 of 5 stars Reviewed December 29, 2012 via mobile

The Grand's location was a positive and a negative. While it is right in the centre of town and not too far from the airport, it is far from being in the best location in terms of beauty or peace and quiet. Like most buildings in town, the Grand looks a little tired. However, the rooms are clean and comfortable making them great for a short stay where most of your time is spent out and about exploring the city. All rooms overlook the harbour and Iririki island, meaning the views are lovely. Some rooms do get a better view than others, so make sure you request a room on either level 4 or 5. The worst thing about the room was the layout of the bathroom - poorly thought out door openings and shower meant that the floor would get very wet and slippery and you had to stand in the walkway out of the bathroom in order to get into the shower!
The buffet breakfast each morning was yummy.
The pool area was lovely and we enjoyed a few cocktails relaxing by the pool with a gorgeous view.
The staff are lovely and very helpful. Overall, the Grand is a nice place to stay.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, December 30, 2012
Dear Kalec_au

Thank you for taking the time to provide your feedback. I am glad to hear that overall you enjoyed your stay.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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376 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Brisbane, Australia
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 28, 2012

Stayed here for 7nights, the rooms are a good size, nice and clean. The staff would do anything to help you out. The breakfast buffet is very good if a little repetitive. The hotel itself overlooks Irriki Island so good photo opportunities for beautiful sunsets. It is also walking distance to all the shops, markets and good restaurants/pubs. Would stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, December 30, 2012
Dear Travelinthewild

Thank you for your positive feedback, it is great to hear that your stay went well. We will look forward to welcoming you back in the future.

Kind regards

Carey Norton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 19, 2012

The Grand Hotel is in a fine location, on the waterfront with wonderful views. The rooms are very comfortable, the bathroom an 'interesting' design but (mostly) functional and all was very clean. Nice breakfast, service patchy but mostly good. Had a lot of trouble booking but got sorted in the end. Greatly enjoyed just sitting on the balcony, absorbing the view and relaxing.

Room Tip: Make sure you get harbourside, at least on the 3rd floor. The wing on the left, angled towards Iriri...
See more room tips
  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, December 23, 2012
Deear Nutty65

Thank you for taking the time to provide your feedback, my sincerest apologies for any frustration caused for any patchy service. I am glad to hear that overall you enjoyed your holiday.

Wishing you a most merry Xmas and a safe and Happy New Year.

Kind regards

Carey Norton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 17, 2012

The staff are extremely helpful and friendly, breakfast is great and the rooms are very clean and spacious. The view from the rooms is fantastic and is a ten minute ferry from the beautiful Iririki Island.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, December 19, 2012
Dear Mayling C

Thank you for your great feedback, I am glad to hear you had a memorable time in Vanuatu.

Kind regards

Carey Norton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
66 reviews 66 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed December 5, 2012

Location and view overlooking harbour is great. The rooms are reasonable, but a little on the small side. The shower was difficult to manage- ran hot and cold but this can be excused given Vanuatu is not a rich western country. Service was patchy. Front desk was very friendly, however the restaurant service was not great. There seemed to be lots of staff on in the mornings, but for some reason it was difficult to get the attention of staff. The lobby area smelled quite strongly of smoke from the casino, but the rooms were fine. Wireless in room is free and reasonable speed. Overall a bit of a mixed bag. Location is good for business, but those holidaying would be better off trying one of the resorts.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, December 18, 2012
Dear mj316

Thank you for taking the time to provide your feedback. Please be assured your comments regarding the service are most appreciated. I have met with the respective Heads of Department to look at ways that we can improve.

Kind regards

Carey Norton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed November 19, 2012

The Grand Hotel and Casino at Port Vila is situated just perfectly. It is a short 10 minute drive from the airport to hotel and you are made to feel welcome by the friendly staff as soon as you arrive at the reception desk. The building is perhaps a little dated and showing some signs of age but things are mostly clean and inviting. The hotel is let down by some of the foyer chairs (showing signs of many sweating bodies) and the waterfront decking that needs urgent replacement. Our room was spacious, comfortable and clean with a view across the harbour "to die for". We spent quite a few hours during our stay just sitting on our balcony with cold drink in hand, watching a mixture of local waterfront life and tourists enjoying all manner of activities. All rooms face the bay and the views just get better in the higher floors. The hotel has a quite good restaurant that provides good food at very reasonable (by local standards) rates. The dining room has splendid views of the harbour. While you could spend your whole stay at the hotel it would be silly not to avail yourself of the local attractions. There are many cafes and restaurants within walking distance and a large local market adds extra colour. There are many shops catering to all types of buyers and local transport options are plentifull. This property would suit most tourists from couples, family, honeymooners or even business meetings. We would stay at the Grand again.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, December 18, 2012
Dear BigAlMelbourne

Thank you for your overall positive feedback, please be assured your comments have been well received.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lower Hutt, New Zealand
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 19, 2012

Enjoyed our stay at this hotel, very nice room with all we needed. Bed very comfortable and both room and bathroom very clean. Staff very friendly always a "hello" on encountering them anywhere in the hotel. Magnificent view of Harbour from all rooms, looked out onto Iririki Island with thatched fares on shoreline. All rooms have a small balcony with table and chairs. Swimming pool was a godsend in the heat, never crowded and so relaxing. Huge deck area to sit out on and overlook the Harbour. Would happily stay at this hotel again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carey N, General Manager at Grand Hotel And Casino, responded to this review, December 18, 2012
Dear Wilma R

Thank you for taking the time to provide your great feedback. I do hope that we indeed see you back at The Grand in the near future.

Kind regards

Carey Norton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Port Vila
#12 Luxury Hotel in Port Vila
#17 Romantic Hotel in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila

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