As the name says: Travellers is budget accommodation, and in that category the place is tops. During our 3 weeks' Vanuatu holiday we stayed in Port Vila several times and spend all up more than a week at Travellers, and: we loved the place. Given its relatively central location (10 minutes walk to the city centre) it's not a place of escape from the hustle and bustle of city life in a so-called developing country, and the layout of the rooms as well as of the whole place does also contribute at times to only be able to settle down after 11pm ;), but that's also part of the loveable character of Travellers.
It's a place where you meet people from all over the world, where you listen to their stories as well as those about Vanuatu, its culture and its people (Jack is a great story teller), where you can share the deeply personal as well as lots of laughter and more often than not also a drink or two ;). Jack and Janelle not only provide a space for you to put your head on a pillow at night but also one where you can thoroughly enjoy the social side of life if you like (and of course, you don't have to if you're not inclined to so so ;)). Travellers is much more than just a motel - it's a place to meet, talk, learn, laugh and strike new friendships (for example, we met two Portuguese guys there who, as a result, have already visited us briefly the day after our return to Sydney and whose places will become part of our holiday in Europe next year).
Travellers is also a place from where you can start exploring - first Port Vila and then Vanuatu. Both Jack and Janelle will provide you with plenty of support for your journeys, both in logistical and advisory terms. We received very helpful travel and cultural advice, were able to sometimes critically reflect with them on our own Vanuatu experiences, asked them to organise tours for us on Efate and Lelepa, and were able to leave parts of our luggage at their place while spending a week on Tanna.
Both are honest, caring and despite their quite different personalities act from their heart (sure, they also run a business ;)). The rooms are tight but very clean (get cleaned every day like in any other hotel/motel room in the western world), have a small kitchenette and a nice shower (which I in particular appreciated after staying in Tanna for four days with cold water only ;)). You can get aircon rooms - we had one with a fan, which was perfect to create a pleasant sleep temperature and to keep the odd solitary mozzie away.
Janelle runs the communal Kitchen and provides together with Regina (who just started working there during our stay) good and nourishing breakfast. I highly recommend the fruit salad, the gorgeous bread from Mele Village (a small local bakery, which I highly recommend to visit!), and delicious cheese omlettes. Just watch, if you're vegetarian, that Regina leaves out the bacon! ;)
The breakfasts are one of those times during the day to meet people (the other main one is at night), and they provide a good opportunity to plan your day with input from other people's and Jack's and Janelle's stories and insights. No need, by the way, to rely on Travellers' breakfast - you can join others around several tables with your own, prepared in you small kitchenette. Apart from breakfasts the communal kitchen also functions for the rest of the day as a place where you can prepare your own lunches and dinners.
All up, Travellers is a wonderful place to stay if you want to have budget accommodation with a bit of social life, a touch of heart and in-depth knowledge of life in Vanuatu. Highly recommended! We're planning to revisit Vanuatu in probably two years and we hope both Jack and Janelle will still be the owners. If not, we hope to meet them again somewhere else in that or another part of the world!
(As for Carel75's review: as all the other reviews and the 5/5 rating for Travellers document: that review is totally wrong in its assessment of Travellers: the place is very clean and tidy, the rooms are adequate for a budget accommodation, management and service are excellent, and the owners are very honest and reasonable. And it seems that neither VISA nor booking.com agreed with Carel75's view of his dispute).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.