We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“So good we book 5 days after our return 2 australia” 5 of 5 stars
Review of Coconut Palms Resort

Save Saved
You added Coconut Palms Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Coconut Palms Resort
3.0 of 5 Resort   |   Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu   |  
Hotel amenities
Ranked #32 of 43 hotels in Port Vila
Ulladulla, Australia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“So good we book 5 days after our return 2 australia”
5 of 5 stars Reviewed June 6, 2013

Friendliest staff, SACKY,JOE,LILIANA,ROLEEN,AND JAMES..we are so happy with the service and the friendliest staff that we booked to go back only after 5 days back in australia..the tour guide there SACKY took care of every thing we needed to get around port villa and to and from our tours..big smiles at breakfast and great conversation, feels like one big family..great food best meat lovers pizza we have ever had..great chips n gravy, free fire show every Sunday after the reggae band which was the highlight of our stay..we had people come over from other bigger resorts for the free REGAE and fire dancers as their resort was boring..laundry was all done for $8.50 and returned the next day in the a.m ....joe can make the best fruit cocktails for breakfast..we miss you all can't wait for our next stay in October!!! :) ;) ANITA AND MIKE (southcoast nsw)

Room Tip: Definately take one with ac we stayed in the superior orchard room which had its own big bathroom, a...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

197 people have reviewed this hotel

Traveler rating
    57
    76
    26
    25
    13
See reviews for
27
70
33
18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Brisbane, Queensland, Australia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 29, 2013 via mobile

Stayed a week, great staff, great location, food cheaper and nicer then restaurants in town, kava night and feast night is special, Chief James funny and informative. Fire show great, tour desk in reception, will be staying again

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 18, 2013 via mobile

Best value in Vila. Friendly & well positioned out of town noise. 5 min walk to Main Street.

Anyone whom struggles with this place re service or anything else should try other places in Vila, they will then see the value in coconut palms.

As for Internet speed ? It's not the resort guys but everywhere in Vanuatu, its not an business centre for gods sake.

If you are there in summer & don't get a room with AC then don't blame the resort if it was too hot to sleep, its your cheapness thats caused the problem, if you book a dorm/backpacker type room then don't blame the resort it didn't have a bathroom. It's clearly listed when you book.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 3, 2013

Great beds, large room, cool. Friendly and helpful staff. Pool really nice. Food not inspiring but good restaurants close by. Close to town. Ensuite large and quite adequate. Wifi works well except in our room and is free. Be prepared for the expense of Vanuatu itself rather than the expense of the hotel.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 3, 2013

We stayed 5 nights at Coconut Palms. The rooms are clean, the beds comfortable and the staff are excellent and very friendly and eager to please. The breakfasts are basic but tasty and the restaurant has good value meals. There is a lovely pool area and the resort has different activities or deals on every night. All in all a really great stay for a very reasonable price.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 21, 2013

Kids loved the pool here, really refreshing after the heat. Nice and handy to town but have to walk up the 'stairs of hell' to get there. 50 stairs, very steep and all different depth, width etc.. a real gut buster. Lovely staff here and the fireshow which is free is a real highlight, must see! The room was small for four of us, but it was ok and shower great. kitchen was really tiny, microwave and hotplate and jug and toaster, but all good. would stay there again for sure. free pool tables and wi fi.

Room Tip: if there is more than four of you, get two rooms, make sure you get a room with a bathroom.
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
97 reviews 97 reviews
89 hotel reviews
Reviews in 65 cities Reviews in 65 cities
144 helpful votes 144 helpful votes
1 of 5 stars Reviewed April 20, 2013

I booked this online in a hurry because my flight connection was missed to Tanna and I was stuck in Vila for the night. It was not my first choice, but others were full, this one had space, it seemed everyone knew where it was.

The internet is very poor, the room is not completely clean, the service is largely best described as like molasses... It took 10 mins to see if one of their items in the restaurant was available ( they had posters up advertising it ) and in the end I would just say forget it, too much trouble. The pizza there was pretty horrible, the breakfast OK. The lobby and rooms are very run down, despite what a humid climate can do, the cushions for instance on the couches are more than grubby, they are filthy.

No local buses will stop here, I travelled to the airport next morning and the taxi driver ( who admitted he had a deal with the hotel ) tried to rip us off - I had to mention we could just talk to the police.. Then of course his tune changed. The police confirmed to me this is a scam run with the taxis.

The room was booked online and I walked over right away but there seemed to be much confusion over having a room ready. I had to wait some time.

Didn't use the pool, but sitting beside it in the restaurant - well they allow smoking in it and they allow smoking around the pool it all blows however directly over where you sit to eat. The furnishings are very, very, very worn out in the restaurant too. The wait for food is amazingly long... They literally have time to run to the market for every item you order.

In the room, the bathroom was adequate, I did not want to sleep in the bed sheets and looking at the AC on the wall, well to say you hack dirt off with a chisel would be putting it mildly. Tis place is a good walk from the beach or the town centre, so it doesn't have a great location. Next door is a yard where they burn garbage so my room window had to be closed for hours on end as the smoke smell was pretty rough.

Given the choice, would not return. If you are really desperate enough to stay here, sleeping in the waiting area at the airport would be a far more hygienic experience.

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Coconut Palms Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Coconut Palms Resort

Address: Cornwall Street, PO Box 1515, Port Vila, Efate, Vanuatu
Location: Vanuatu > Efate > Port Vila
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#13 Top resorts Hotel in Port Vila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coconut Palms Resort 3*
Official Description (provided by the hotel):
At the Award Wining, Coconut Palms Resort we pride ourselves as "Your Vanuatu Friend" where our happy staff will do everything possible to ensure that you: Stay, Relax & Enjoy all that the resort and beautiful Vanuatu has to offer. We are governed by our mission: "To be the best value resort in Vanuatu where service is not compromised and happy memories are guaranteed." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Tingo, Travelocity, BookingOdigeoWL, Agoda, HostelBookers, Hotels.com and Venere so you can book your Coconut Palms Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Coconut Palms Hotel Port Vila
Coconut Palms Resort Vanuatu/Port Vila

Owners: What's your side of the story?

If you own or manage Coconut Palms Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.