My 11 year old son and I had Christmas away together on our own, as my husband had to work. We chose the Resort on the basis it would be family friendly, and hopefully there would be other children around for company. We arrived Christmas Day and were due to leave New Year's Day. Got to say, bit of a mixed bag, but overall would probably stay again as I think some of the issues were seasonal. We booked one of the family apartments overlooking the pools so we could see who was out and about. The receptionist tried to put us in an ocean view room because they were ready but the pool view rooms were not, which would have suited me, but we agreed we would hold out for the room we booked. Therefore we spent time by the pools until check in time at 2pm. That time came and went, and in the end we had to plead with one of the cleaners to let us in to a room as we needed to get out of the heat and have a rest. They were lovely and accommodating as they could see my son was wilting. The room cannot be faulted, all you need for a family stay and more. Huge room, huge balcony, and still seaviews, albeit out the kitchen and bathroom windows. The pool complex is also a great attraction for families, although is in need of maintenance in places, quite a few sections of edging stones/tiles missing. It also didn't appear very clean but we put that down to it being Christmas and possibly they were out of their usual maintenance schedule. It did improve slightly, including the gardeners coming back to work and tidying up all around the resort as it was a bit unloved. There was an unfortunate incident with someone pooing in the pool the first day too, which no one seemed to bothered about but I insisted Management deal with the matter. They said they had closed that pool for 24 hrs, although we saw no signs, and they are all joined together anyway, so wouldn't do much good. We did see them transporting a couple of buckets of pool chemicals towards the maintenance area, and told us they would have the pool company test the water next day. So after checking it was ok, we went back in too. There was still the other pool at the other end of the island if we wanted to trek down there - different ambiance there, used to be the adults only section. So really nice, but not a "fun" pool. Service was quite chaotic, but again, we put that down to Christmas, and you can forgive anything when the staff are so friendly when they do get to you. Another Christmas related issue for us though, was that we realised on the first day that there were a lot of visitors to the resort. Some were obviously tourists, but there were a lot of large Vanuatu families there. Again, lovely friendly people, but when we enquired, we think we were told that families of staff were allowed to come during the Christmas period. So facilities that we had paid for were being used for free by locals. I don't want to be a scrooge, but when they ordered drinks and plates of chips by the tray load, it meant we were waiting for very long periods when we wanted things. The day before we left, the Cruise liners started coming in too, and after our experience of our last full day with being absolutely thronged with cruise liner "types" (there is a reason I don't cruise) we were again at the bottom of the heap when it came to service and sunbeds. Not to mention the lack of consideration by the visitors. It seemed all of them were smokers, and there were probably over a hundred of them just at our part of the island that day. There was only one place Wifi was available, the customer service reception/pool bar at the far end of the island) for our Ipad, and only wired connection for laptops in the rooms, so they really need to get up to speed with technology. Apart from the resort, we liked Vanuatu and was surprised how many activities there were to do outside if you wanted. Also liked how close the town is, making it easy to get supplies. So, if you are not looking for luxury, and are aware it is a family resort (plane loads of guests arriving after midnight and excitedly whooping it up while looking for their rooms), but want a convenient well appointed resort and you are able to walk distances in the heat (to get to breakfast, various restaurants, reception/ferry, this could be for you. As I said, despite my grizzles, would probably come back.
- Official Description (provided by the hotel):
- Traditional Fares - On a Private Island. ... more less
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- Also Known As:
- Iririki Island Hotel Port Vila
- Vanuatu Iririki Resort
- Iririki Island Port Vila
- Iririki Island Resort Vanuatu/Port Vila