My wife and I have vowed to never visit Vanuatu after our experience of 2 weeks at Hideaway Resort at Vanuatu. We stayed there 2 years ago for a couple of days and absolutely loved it. This time there was new managers and chefs. The rooms are rather tired and desperately need some work on them. The room at Bungalow 1A had a gap between the main bedroom windows of about 5cm. This same gap was there 2 years ago. Had to ask management to fix it. 3 times they tried to put up a screen over it. Couldn't get it right, so my wife shoved a towel in the gap to stop bugs, rain and the cold at night coming in. It rained there once heavily and the room started to leak, the bottom right corner of the room had an ankle-deep puddle. There was a rat that liked to steal the soap. Told management and they laid out rat baits. Actually saw the rat a couple of nights later. It didn't worry about the rat bait, but it did take a fancy to empty soft drink cans and soap. A big black crab decided to visit one night. Was shocked to see it crawl from underneath the sofa between our legs. We had a problem with ants one night. There was also a strong sewerage smell coming from the wash basins and out side at times. The water pressure from the shower was practically non existent. There was no cold water from the shower, only hot water. The water went off completely a couple of times. 4 days into the trip we became violently sick. After a few days of living in bed or on the toilet, asked reception if management could see us. When they arrived, we asked if someone could go into town to get us some Imodium. Instead they gave us there own supply of Lomotil. It seem too hard for them to go into town. So for the last 5 days of our trip we were sick, trying to get better for the 2 plane trips home. Management never once approached us when were sick to ask how we were going. You would think they would ask how our well being was going since we were staying for two weeks and to keep us away from the healthy visitors. They saw us a couple of times towards the end of the trip and ignored us. Now onto the meals. Of a night time when only the guest were being catered for (up to a maximum of 30 sometime) it took well over an hour to receive your meal. Portion size (steak) was not uniformly the same. There was only one steak dish, one person might only get half the size of another person. If you ask and paid for an main course size meal, sometime you only received an entrée size. The descriptions of meals were not specific. There was a pasta dish that only said fetta, olives, tomatoes and chicken or prawns. The cooks for some reason liked to serve chili with the meal? If you asked for specifically no chili (because your stomach was still sick) guess what, you received chili.
Ok, we will give some praise to the resort. The staff did try to be helpful; and the snorkelling was good.
Overall only visit the place for a day trip for the snorkelling.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.