We have just returned from a round the world holiday and stayed at this hotel on 19th November for 7 nights. I had read mixed reviews and travellers pictures on trip advisor looked good so we went for it. On arriving at hotel it looks very impressive, grounds are immaculately kept and reception is smart, however on arriving at 3 pm I heard the couple in front of us been told that the room was not ready and I said to my husband, get ready, that is one of the complaints I read on trip advisor, then it was our turn and guess what, our room was not ready! We sat down and were given a complimentary drink, but 30 minutes later we had not heard any more. I went back to reception and was told 5 minutes, a guy then comes over to take us to the room, but he has loaded somebody elses luggage instead of ours on his cart. I asked him if it was an upper floor room as requested in my original reservation and he said yes, but when we got to the room it was on the ground floor!
The room itself was a superior garden bungalow and we did not have any complaints, it was clean and everything seemed to be in order, however when it got dark we discovered two of the lights had light bulbs which didn't work and one light had been smashed and taped together therefore no light could really shine through, a problem we reported to reception on our way out night one, but was not rectified by the time we left.
We stayed bed and breakfast only and the breakfast selection could not be faulted, there was a great selection of both hot and cold food and the hot food was hot, not like some resorts, however the service was terrible. Not once in 7 mornings did we sit at a table which had been laid properly we always needed a cup, a knife, salt and pepper, etc. Trying to get coffee and tea was a challenge and empty plates you were better off getting up and moving yourself, also in the centre of the breakfast room is a refridgerated unit which fruit, cereal, drinks, etc are kept on and the fridges leaked so if you went down after around 8.30 you had to paddle around and risk slipping over with your breakfast.
The swimming pool and surrounding area were fantastic, picture postcard stuff, however two major complaints, one, the system they adopt is you sign for your towel in the morning and by 6 pm you must have handed it back or the cost goes on your bill, we found that if you were late down to the pool they never had enough towels to go around, we waited nearly 2 hours one day for a towel! Also some days you went to hand your towel back in and nobody was around so although you had signed it out, you did not have any proof you had returned it. The other problem was the swim up bar, which served drinks in plastic and glass glasses, my husband and I both felt to serve a drink in a glass in a pool was an accident waiting to happen, the other problem was they allowed children in the adults pool, although there were 3 other pools they could have used, and on several occasions we saw children playing with glasses in the pool which had been left on the side by other guests.
We found the hotel not just to be too expensive, but we felt actually ripped guests off, we ate in town every night but Sunday and found some lovely restaurants/bars, however if you pick up a taxi within the hotel grounds they charge you 3 times as much as they are managed by the hotel, instead walk to the top of the driveway, through security and pick up one off the road. Beware if you change any money in the hotel they charge you 12% on changing travellers cheques which we found an insult. Also, on the Sunday we ordered room service as this was the cheapest way of eating when the town was closed, not only did we get the wrong meal delivered, but they charge you on top of the room service prices quoted on the menu for bringing the meal to your room!
One final negative point, during the 7 days we were there our room floor was never mopped over and our bedding was not changed, although such a hot climate.
In summary we would say this is a lovely resort, visually above average, but the service is appaling and the management do not manage, even people we became friendly with over the week who had paid for all inclusive ended up eating in the town!
One last word of warning, I have read a review from another traveller about informing the hotel of a special diet and his request been ignored, this happened a week after I moved on, however as we were checking out we got talking to a honeymoon couple who were at reception to complain as they had paid all inclusive and she had an intolerance of wheat and they too had phoned up the hotel and spoken to the chef who had guaranteed them it would not be a problem, however when they arrived the same story, nobody admitted knowing anthing about it and the poor girl had only eaten fruit for 2 days - obviously it is not worth requesting anything other than the normal at this hotel, whatever they tell you!
- Official Description (provided by the hotel):
- Warwick Le Lagon Resort & Spa Vanuatu is situated on 75 acres of exotic tropical gardens on the edge of the pristine Erakor Lagoon. Promising some of the finest accommodations in Vanuatu, Warwick Le Lagon Resort & Spa is the ideal place for your Vanuatu Holiday. The resort offers 140 guest rooms ranging from Classic rooms, Garden & Lagoon Superior rooms, Garden and Lagoon Bungalows, to four luxurious over-water Island Suites. ... more less
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- Also Known As:
- Warwick Le Lagon Resort & Spa, Vanuatu Hotel Port Vila
- Warwick Le Lagon Resort And Spa, Vanuatu
- Le Lagon Hotel Vanuatu
- Vanuatu Le Lagon
- Le Lagon Vanuatu Resort
- Lagon Le Resort Vanuatu
- Le Lagon Port Vila
- Port Vila Le Lagon
- Warwick Le Lagon Resort & Spa, Vanuatu Port Vila