We stayed at the Warwick Le Lagon for one week recently, my family of five (three kids, 4.5, 3 and 11mths) plus my in laws. We had interconnecting rooms which was great so the grandparents were on hand to help out.
One of the biggest assets to this resort at its people - the staff are always smiling, always say hello and always go above and beyond to assist. My husband and father in law caught a Mahi Mahi and tuna on a fishing charter and the resort cooked them up for us - two plates of sashimi with all the trimmings, Mahi Mahi in beer batter for lunch with chips and salad and then for dinner we had it pan fried with a herbed butter sauce and chips and salad. We were so impressed that they went to all that effort for us and for a minimal cost as well.
Our rooms were always cleaned well. The grounds and garden are exceptionally well maintained and the general hotel facilities are excellent. The spa could use a decent scrub and some of the tiles around the pool were a bit grotty but that's to be expected in such high traffic areas.
Our main gripes were as follows.
Kids club - we had been excited to put the kids into kids club to see if they liked it. We didn't put them in until late in our trip as we'd wanted to do things with them, so we waited til my husband and father in law went fishing and booked them in that morning. They were so excited to be going and ran in eagerly, saying hello to the carer, who was sitting down with about ten older kids, weaving some palm fronds. My kids were too young for this activity so they ran off to play.
I counted about twenty kids with the one carer but assumed there would be others coming. I saw them at the pool later and there was another lady there at that point. When I picked them up after lunch, it was back to just one lady. My daughter was quite subdued, very unlike her. I asked what had happened and she said she'd banged her head on some part of the play equipment and when I looked, she'd broken the skin on the top of her head where she said she bumped it. I'm not terribly precious about my kids - they run, they sometimes get hurt, these things happen, but I would have appreciated being told by the staff. I don't even know if they were aware.
Tellingly, they did not want to go back in the afternoon, or the next day.
Secondly - they should refrain from using powered tools until after 8am! A leaf blower outside our room at 6.30am was not appreciated!
Thirdly - wifi. Warwick really needs to sort this out. My husband has his own business and was keen to get his iPhone online to check his emails but at a cost of $100 for the duration of our seven day stay, it was much cheaper for him to go into town, buy a coffee at Numbawan Cafe and use their free wifi.
Will these things stop us returning? No. But we won't use kids club there until the kids are old enough to look after themselves a bit more.
- Official Description (provided by the hotel):
- Warwick Le Lagon Resort & Spa Vanuatu is situated on 75 acres of exotic tropical gardens on the edge of the pristine Erakor Lagoon. Promising some of the finest accommodations in Vanuatu, Warwick Le Lagon Resort & Spa is the ideal place for your Vanuatu Holiday. The resort offers 140 guest rooms ranging from Classic rooms, Garden & Lagoon Superior rooms, Garden and Lagoon Bungalows, to four luxurious over-water Island Suites. ... more less
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- Also Known As:
- Warwick Le Lagon Resort & Spa, Vanuatu Hotel Port Vila
- Warwick Le Lagon Resort And Spa, Vanuatu
- Le Lagon Hotel Vanuatu
- Vanuatu Le Lagon
- Le Lagon Vanuatu Resort
- Lagon Le Resort Vanuatu
- Le Lagon Port Vila
- Port Vila Le Lagon
- Warwick Le Lagon Resort & Spa, Vanuatu Port Vila