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“Great location, good villas, awesome staff” 5 of 5 stars
Review of Surfside Vanuatu

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Surfside Vanuatu
3.5 of 5 Villa   |   Pango Road | PO Box 3478, Port Vila, Efate, Vanuatu (Formerly Surfside on Breakas Beach, Vanuatu)   |  
Hotel amenities
Certificate of Excellence 2014
Brisbane, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great location, good villas, awesome staff”
5 of 5 stars Reviewed October 16, 2013 via mobile

There was a group of 40 of us including kids for a wedding. The staff were extremely helpful and bent over backwards to accommodate our needs. They also gave us lots of local knowledge which helped us make the most of our week off. Would go back again for sure!

Stayed October 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
    58
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Any
English first
Sydney, New South Wales, Australia
1 review
4 of 5 stars Reviewed October 15, 2013

A place that lives up to its advertising. Have just had 10 days of absolute pleasure at Surfside, cannot speak highly enough of the location- right on the waters edge, surf- right out the front, and only 10 minutes to town in a local bus for about $1.60.

Our 3 bedroom Villa was well appointed and we opted to BBQ most nights ,why wouldn’t we with our own private swimming pool, kitchenette and beer and wine on hand from Surfside’s own convenience shop.

The staff were amazing and recommended and booked several tours and activities. Our family loved the trip Bessie organised to the Cascades and Hideway Island.

The rooms were immaculate, and the outside showers with the 2 downstairs bedrooms were fantastic. Undoubtedly our favourite activity was for our family to gather on the upstairs balcony for our twilight drinks – pure paradise.

Have booked to return at Christmas, just can’t wait to get back and mingle with the local villagers again.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

Great location surf out the front pool in back of unit walk 100m to next resort for evening cocktail. Self contained so we cooked in every 2nd night.10 mins bus ride from Port Vila. Highlight was tour to LeLepa Island simply sensational. A few minor probs with the unit but when mentioned to the staff they fixed in a jiffy. On site shop handy for fresh bread ice cream and beer. Great holiday def recommend and will return. Cheers

Room Tip: Top floor with full kitchen and pool is best
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mosman, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 27, 2013

We booked this apartment for ten days over the New Year period. When we arrived the water looked great, we were met off the helicopter by smiling staff and unfortunately thats were the happy story ends. The apartment was filthy, mouldy, rusting with broken furniture and a severe insect problem. There is limited beach access and the children cannot access the Breakas resort next-door as it is adults only. When we complained we were ignored. After 36 hours of trying to make the best of it we had had enough. After arranging another hotel, Surfside management tried to gag us when we asked for a refund and then took an additional night off anyway...unbelievable.
I would not recommend this hotel for families at all.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SurfsideVanuatu, Manager at Surfside Vanuatu, responded to this review, October 3, 2013
Dear Duncan B,

Thank you for your review from your stay at Surfside last year.

As previously commented on this forum in response to your wife's postings,
the complaints you made last year high-lighted areas that needed immediate improvement and in the subsequent weeks after your stay all of these issues have been dealt with.

Again thank you for highlighting areas that have now been addressed since your vist in December of 2012.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 22, 2013

We stayed here for 10 days and we just loved it. It was removed from the town of Port Vila. We were in the deluxe studio which meant we had the pool, barbecue, cooking facilities and a wonderful balcony overlooking the beach. We walked around the area a lot, saw how people lived. met the locals and talked a lot with them, shopped in the central market and generally had a very interesting time, The staff at Surfside could not have been better, from the management to the cleaning staff, We loved them all and thank you all for giving us a wonderful stay and insight into Vanuatu life. Hopefully we will come back as we have not seen it all by a long shot.

Room Tip: We had the deluxe which included the pool, and full kitchen. We think this is the best way to go, fo...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 3, 2013

Great location on the beach front, close to main street and shops. The staff are great, very friendly and helpful! Nice clean accommodation there isn't a restaurant but breakas next door is fantastic and you have access to all facilities, including bar, restaurant, spa treatment.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SurfsideVanuatu, Manager at Surfside Vanuatu, responded to this review, September 10, 2013
Thank you for taking the time to review Surfside.

Since your stay there have been two new openings of restaurants close by, so hopefully if you visit again you will be able to experience them. Both are family friendly and very reasonable and transport can be arranged for a small bus fare from Surfside.

Kind regards,

Surfside Vanuatu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 30, 2013

We had a fabulous week in a deluxe studio with our own plunge pool, which we loved. The only negative is there is no TV and it did surprise us how much we missed it, especially when wireless is so expensive. However, this really was a minor thing and would highly recommend this place to others. We have stayed at other places in Port Villa but for couples this is the best.

Room Tip: Choose a deluxe studio with a pool, the rooms are under the studio and small
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Surfside Vanuatu

Address: Pango Road | PO Box 3478, Port Vila, Efate, Vanuatu (Formerly Surfside on Breakas Beach, Vanuatu)
Location: Vanuatu > Efate > Port Vila
Amenities:
Beach Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #12 of 30 Specialty Lodging in Port Vila
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Surfside Vanuatu 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Surfside Vanuatu is a group of beach front villas, studios and deluxe hotel rooms. Fully SELF CONTAINED and FAMILY FRIENDLY, you will be able to get away and truly unwind in paradise. Accommodation comprises of our Executive 4 Bedroom Beach Front Villa,3 bedroom Villas and 1 bedroom studio apartments with private plunge pools and king-size en-suite rooms with absolute beachfront views, in one of Port Vila's best locations for that ultimate tropical experience. On site resort shop for convenience shopping stocking fresh foods, beverages, gifts, beach wear etc. WIFI available. Restaurants nearby. No TV or Telephones in rooms. ... more   less 
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Also Known As:
Surfside Vanuatu Port Vila

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