We arrived at Tropicana on Saturday 29th Dec. When we went to check in we were told that our room was not available and that we would be moved to another resort for one night, because there was nothing much we could do about it, we decided not to disagree with the arrangements and we went to the other resort. A bus was arranged within seconds and 2 minutes later we arrived at the resort. We were shown to our room and then the manager from Tropicana showed up (Calvin). He explained the situation to us briefly before we got moved and then told us more about it when we arrived at the new resort. He told us that he would pay for that nights meals and a few other ways that he would compensate us. The day after we moved back to Tropicana and were shown to our room, unfortunately there was not 3 separate beds like we requested so again Calvin said that he would make another very generous compensation, which was much appreciated. The staff were very, very friendly and Calvin has got some fantastic skills about pleasing his guests. We were 110% happy with the stay at Tropicana, and a massive thank you to Calvin and his staff for the outstanding stay in Port Vila. Calvin has got a new resort opening soon, I can guarantee that I will be staying there in the very near future. Thanks Again.
- Also Known As:
- Tropicana Lagoon Apartments Resort Vanuatu/Port Vila
- Official Description (provided by the hotel):
- TROPICANA LAGOON Beach ApartmentsTROPICANA LAGOON Apartments comprise 12 self contained studio apartments and 6 two bedroom apartments and 4 Villas. each Villa has their own plunge pool. All apartments are luxury and stylish built with this typically Vanuatu flair.LocationSituated on Second Lagoon, overlooking magical emerald waters and lush tropical vegetation on the opposite shore. TROPICANA LAGOON Beach Apartments is a peaceful and friendly tropical escape in the most romantic location of Efate, yet only 5 minutes away from down town Port Vila.The property is nicely landscaped with lots of tropical palms, plants and flowers. With your own private beach on your doorstep TROPICANA LAGOON Beach Apartments creates a wonderful ambience for your perfect holiday. Enjoy the tropical atmosphere while you swim in the pool, read a book in a hammock or enjoy a cocktail at our over-water-Fare while watching a romantic sunset. Room FacilitiesAll apartments have splendid views over the tranquil emerald waters of the lagoon. They are modern, spacious, self-contained, fan-cooled and/or air condition. Each apartment is beautifully finished with tropical style interiors, warm timber flooring, deluxe bathrooms, well equipped kitchen and all modern amenities such as flat-screen satellite TV , DVD player, high speed secure internet, private BBQ (subject to availability) and in-room-safe. The studio apartments ideally cater for two persons. On request we can provide an additional single bed. All apartments have private balconies or verandas with awesome views. Ground floor apartments have their own direct beach access. Resort-& Service Facilities: Rooms are serviced daily for our - Swimming pool- 24 hours service and security- Laundry service, free tropical breakfast - airport transfer on request.- You can book tours at our tour desk/ reception. We also organize car hire for you.- Drinks and snacks available throughout the day at the Beach Bar.- Free use of kayaks, and snorkel equipment.- Free DVD library- On site parking ... more less
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