We went to Hideaway Island as we had purchased a hot spots book and wanted to take our young children on the glass bottom boat. After paying $30+ to be on the island, we presented our hot spots voucher and were told to wait around for the tour. After waiting a while, I went to the boat shed and asked again. The guy in the boat shed told me to just wait around and they would call the tour soon. So.... We waited. We ordered lunch (the lady behind the counter had barely any personality and tossed the buzzer down in front often after I placed the order). During lunch, an Aussie guy came over asking us if we were going to the underwater post office and I said we were waiting for the glass bottom boat tour. He then informed me the boat was broken and it was canceled for the day. I'm not sure why the other 2 people didn't tell me that instead of us waiting around. It was cold and windy and the water was choppy, certainly not good snorkelling or swimming weather for a 4 & 6 yr old, so we went to the front desk, requested a refund and left, very disgruntled. Not a pleasant experience!
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